Episode 33 - Coaching Like the Pros

In Episode 33, Steve Shaw and Dave Rogers break down a powerful comparison: how elite coaches in professional sports (especially Major League Baseball) approach player development versus how most dealerships manage their service teams. They discuss why the best coaches in MLB don’t just manage — they actively coach every day to raise individual and team performance. Yet in the service department, many dealers still view training and coaching as an expense or a distraction that pulls technicians and advisors off the line. Steve and Dave flip the script: real coaching should be seen as a high-ROI asset and an income-generating investment, not a cost. They share practical ways to coach your team like pros — improving efficiency, boosting morale, increasing gross profit, and creating long-term retention. If you’re tired of treating training as a necessary evil and ready to build a championship-level service department, this episode delivers the mindset shift and actionable insights you need.