He’s not a lawyer – and that’s exactly what gives Shawn Lehocky a unique perspective on law firms. “I get to see a lot of different aspects of running the business of a law firm,” Shawn explains to host Paul Bamert. As the CEO of Pond Lehocky Giordano, Pennsylvania's largest workers' compensation firm, Shawn breaks down two key elements that drive the firm forward: the client and an operational focus on client service. He dives into how scaling client service has created opportunities outside the practice areas of the firm - an expansive referral network that allows the firm to service legal needs beyond geographical boundaries and their primary practice area. Tune in for his insights about marketing, AI, and common sense. After all, clients expect law firms to behave with common sense – just like any other industry. “At the end of the day, we are in a client service business,” he observes.

☑️ Shawn Lehocky | LinkedIn

☑️ Pond Lehocky Giordano | LinkedIn | Instagram | Facebook | TikTok | YouTube

☑️ Paul Bamert | LinkedIn

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Arizona became the first state to allow non-attorney ownership of law firms, but has the feared apocalypse arrived? Travis Meltzer, founder of Valley Injury Law, joins host Paul Bamert to share his frontline perspective on alternative business structures (ABS). Travis explains that private equity money flooding the state has increased competition without creating the "Walmart law firm" nightmare many predicted (yet.) He also explores the upside of ABS: empowering firms to operate like genuine businesses by offering equity to non-attorney staff, creating meaningful ownership that drives better client service and firm growth.

☑️ Travis Meltzer | LinkedIn

☑️ Valley Injury Law | LinkedIn | Instagram | Facebook | X

☑️ Paul Bamert | LinkedIn

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Immigration case law and policy is changing at a breakneck speed, and Ruby Powers is on the front lines. “I think there's been 400 to 500 policy changes in the last nine months. Some of them are really big. Even small ones can have a big impact on our client's lives,” she explains to host Paul Bamert. A board-certified immigration attorney, Ruby describes her experience navigating these changes to help clients. Tune in as she shares best practices for other immigration attorneys. “I think we just have to remember why we do what we do and keep up the good fight,” she says.

☑️ Ruby Powers | LinkedIn

☑️ Power Up Your Practice | Facebook | Instagram | YouTube | TikTok

☑️ Powers Law Group | Facebook | X | YouTube

☑️ Paul Bamert | LinkedIn

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Ken Hardison calls himself “old as dirt” but is most certainly on the cutting edge of “what’s next.” Although he no longer runs his own firm, he helps hundreds of attorneys and firms plan for the “what’s next” in the practice and business of law through his marketing association PILMMA. He is diving head first into the opportunity that is AI. In this conversation with host Paul Bamert, Ken discusses his journey – from embracing traditional advertising in the 1990s to treating every client like Grandma to maximizing the power of AI today. The conversation explores using AI in practice to be more efficient and to compete with the bigger players. Tune in for Ken’s insights about why firms that fail to adapt will struggle against those that leverage AI to reduce labor costs and increase marketing budgets.

☑️ Ken Hardison | LinkedIn

☑️ PILMMA (Personal Injury Lawyers Marketing and Management Association) | LinkedIn | Instagram | Facebook | X | YouTube

☑️ Paul Bamert | LinkedIn

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This episode is a frank look at how outdated communication puts your firm—and clients—at risk. Whether you call it “cybersecurity,” “cyberliability," or “network security,” it’s risk and “it’s scary,” says Mike Shea, president of boutique insurance brokerage firm SGP Advisors. Since Covid, this type of insurance has surpassed malpractice among SGP’s client base. With host Paul Bamert, Michael explains the critical distinction between incidents and breaches, why 50% of businesses still lack cyber coverage, and how state-by-state regulations complicate response protocols. He emphasizes that while insurance premiums are rising, the real cost lies in business disruption, reputational damage, and time diverted from core operations.

☑️ Mike Shea | LinkedIn

☑️ SGP Advisors | LinkedIn | Instagram | Facebook | YouTube

☑️ Paul Bamert | LinkedIn

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In this episode of Ethical-ish, we explore the increasingly blurred line between healthcare privacy and legal ethics — and the very real risks that come with it.

Paul Bamert is joined by George Bessenyei and Tiffanny Anghel of YoCierge to unpack urgent and relevant issues facing modern law firms. Although there are great overlaps between HIPAA compliance and ABA model rules, there are other notable headlines including the rise of fraudsters posing as clients, using public accident reports to dupe law firms and file false claims (a scam YoCierge’s identity verification technology is already catching and preventing in action) and the practice of EMR companies using business models that introduce unreasonable friction and cost. (Spoiler: They are working against you to preserve their own businesses and profits.)

They also dive into why “bank-grade security” means nothing without actual ISO or SOC 2 certifications, the need to treat medical records like protected health data, and the growing role of AI in both protecting firms from fraud and raising new ethical questions around data mining and client consent.

☑️ George Bessenyei | LinkedIn

☑️ Tiffanny Anghel | LinkedIn

☑️ YoCierge | LinkedIn | Instagram | X

☑️ Paul Bamert | LinkedIn

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Ryan McKeen and Brittany Green from Best Era reveal why communication is still the #1 bar complaint against attorneys—and what it indicates about your practice. With host Paul Bamert, they argue that poor client communication isn't just an ethical issue but a "canary in the coal mine" signaling deeper operational problems that destroy trust. In today's Amazon Prime world focused on client experience (CX), clients expect responsive service, education and transparency. Ryan shares how his firm implemented "90 touches in the first 30 days" to build immediate trust, while Brittany emphasizes leveraging technology to enable more human touches.

☑️ Ryan McKeen | LinkedIn

☑️ Brittany Green | LinkedIn

☑️ Best Era Consulting | LinkedIn | Instagram | Facebook | X | YouTube

☑️ Paul Bamert | LinkedIn

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