Old homes aren’t just charming—they’re built with materials and methods that can outlast anything at the big-box store. We sit down with craftsman and founder Alex Nebe of Retune Restoration to explore how careful preservation and thoughtful upgrades can give pre-1950s houses a second life without stripping away their soul. From window and door restoration to wainscoting and period details, Alex explains why saving original fabric is often the smartest, most sustainable choice.

We dive into the realities of running a one-person shop: wearing every hat, pricing complex work, and educating clients about the time and technique true restoration requires. Alex shares the lessons he’d apply if starting over—investing earlier in relationships and a values-driven culture—and why he’s launching an apprenticeship to grow skills locally. Quiet leadership shapes his approach: do what you say, communicate early, and adapt to different people and situations. That mindset, forged through years of travel and sailing, helps him guide clients through surprises that older homes inevitably reveal.

Looking ahead, Alex plans to expand into larger renovation projects with a focus on healthy, joyful living spaces. We talk practical boundaries for small business owners—vacations, expectations, and making room to breathe—while keeping standards high. If you care about sustainability, craftsmanship, and community, this conversation offers a clear blueprint for balancing quality with growth and turning heritage into an everyday advantage.

Enjoy the episode, then subscribe, share with a friend who loves old houses, and leave a quick review to help others find the show. Interested in working with Alex or learning the trade? Visit the site or connect on Facebook, Instagram, or LinkedIn and keep an eye out for January hiring updates.

Thanks for Listening. You may contact me or our team at https://billgilliland.biz/

All the best!
Bill

Thanks for listening. Please hit the subscribe button, leave us a 5 star review, and share this podcast. You can reach me at williamgilliland@actioncoach.com or at https://billgilliland.biz/

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Bill

What if the strongest growth lever in home services isn’t ads, but trust? We sit down with Zeke Seaton of Solid ARM Solutions and Carolina Radon to explore how a healthy-home mission—mold remediation, crawl space encapsulation, moisture control, and radon mitigation—scaled on the back of clean execution and steady referrals. Zeke walks us through the early days as a licensed home inspector, the pivot to specialized services, and the moment he realized billboards and flashy logos could not compete with word of mouth from inspectors, contractors, and tight-knit BNI groups.

You’ll hear the real texture of the trade: crawling tight spaces, dealing with fiberglass, facing spiders and the occasional snake, and still showing up with PPE, tucked shirts, and a respectful tone in customers’ homes. Zeke shares how professionalism on the messiest jobs earns more than five-star reviews—it earns repeat recommendations. We dig into hiring for a hard, hazardous role with clear pay, bonuses, tools, and culture, plus the traits that matter most when the work gets tough and the crawlspace gets tighter.

We also tackle the head game of entrepreneurship. Zeke does not romanticize the grind: you do not just work for yourself, you work for everyone who trusts you. He protects his evenings by shutting down phones at six, manages vacations with short morning check-ins, and credits a skilled virtual assistant in the Philippines for reclaiming time by handling calls, Facebook, website updates, and outreach. Planning the night before keeps materials and steps dialed in, and with the calendar booking months out, he is adding techs and another van to shorten lead times without sacrificing quality.

Enjoy the conversation, share it with a fellow builder or inspector, and if it helps you, leave a review and subscribe so you never miss an episode.

Guest contact info:
Email: info.solidarm@gmail.com

www.solidarmsolutions.com

Thanks for Listening. You may contact me or our team at https://billgilliland.biz/

All the best!
Bill

Thanks for listening. Please hit the subscribe button, leave us a 5 star review, and share this podcast. You can reach me at williamgilliland@actioncoach.com or at https://billgilliland.biz/

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Bill

Want a behind‑the‑scenes blueprint for growing a creative business without burning out? We sit down with Kateri, founder of Kateri Jane Designs, to unpack the practical playbook that powers her interior design studio: flexible systems, honest communication, and boundaries that actually hold. No fluff—just the exact moves that turn chaotic days into smooth client experiences.

We start with the foundation: how choosing a malleable CRM like Dubsado transformed inquiry to contract with one‑click automations, clean scheduler links, and customizable templates. That operational backbone reduces back‑and‑forth, prevents mistakes, and gives clients a consistent, professional journey from discovery call to install. From there, we dive into hiring in a field everyone wants to join. Katiri shares how she finds self‑starters, trains by learning style, and builds a culture where questions are welcomed and initiative is expected. The payoff is a team that adapts fast, communicates clearly, and keeps projects moving when plans change.

Then we tackle the owner myths. There’s no “free time” windfall when you run a studio—there’s admin, insurance, payroll, and vendor wrangling. The antidote is delegation and transparency. By outsourcing bookkeeping and installs, and by telling clients the truth about budgets, timelines, and trade‑offs, she earns steady referrals and protects her creative focus. The theme that ties it all together is boundary setting: no interior design emergencies after 5 p.m., weekends reserved for life, and workload caps that keep quality high. Those lines don’t scare clients; they attract the right ones.

If you’re a service‑based founder, designer, or creative entrepreneur looking to scale with sanity, you’ll leave with actionable steps: implement a client‑friendly CRM, hire for initiative, document your processes, delegate non‑core tasks, and guard your calendar. We wrap with quick hits on growth, continuous learning, planning without rigidity, finding inspiration everywhere, and committing through daily small steps. Enjoyed the conversation? Follow the show, share it with a builder who needs better boundaries, and leave a review so more entrepreneurs can find us.

Thanks for Listening. You may contact me or our team at https://billgilliland.biz/

All the best!
Bill

Thanks for listening. Please hit the subscribe button, leave us a 5 star review, and share this podcast. You can reach me at williamgilliland@actioncoach.com or at https://billgilliland.biz/

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Bill

Want a candid look at how a working musician turns raw talent into a real business without losing the joy? We bring on violinist and violist Mari Hashimoto to share the unglamorous truth behind dreamy ceremonies and flawless gala sets—boundaries, pricing with confidence, airtight planning, and relationships that actually move the needle. If you’ve ever wondered why some creatives thrive while others burn out, this conversation lays out the blueprint.

Mari traces her journey from saying yes to everything to building a sustainable operation that respects her time and elevates the client experience. We unpack the most common misconceptions about performance work, then dig into the systems that make it run: clear proposals, contracts, repertoire planning, coordinator communication, invoicing, and tax readiness. As an introvert, she learned to network in a way that feels natural—listening first, following up thoughtfully, and collaborating with other musicians and local business owners to drive referrals and repeat bookings.

We also explore the EPIC framework that keeps her grounded: bring energy that lifts the room, keep learning so you never get stuck, plan in detail so the show feels effortless, stay inspired by a purpose bigger than yourself, and commit when it’s tempting to coast. Mari talks openly about balancing long drives between North and South Carolina, protecting rest days, and hiring the right help—an assistant today, a CPA onboard, and a bookkeeper next—to build a stronger foundation for growth. Along the way you’ll hear practical advice on knowing your worth, setting workload limits, and charging fairly so the art stays joyful.

If you’re a creative entrepreneur, event professional, or small business owner who wants sustainable growth without losing heart, this one is for you. Subscribe for more conversations on craft, systems, and the mindset that keeps your work alive—and share your top takeaway or boundary you’re ready to set.

Thanks for Listening. You may contact me or our team at https://billgilliland.biz/

All the best!
Bill

Thanks for listening. Please hit the subscribe button, leave us a 5 star review, and share this podcast. You can reach me at williamgilliland@actioncoach.com or at https://billgilliland.biz/

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Bill

Start with one truck. Add a bankruptcy, a marriage, a few core subs, and a vision for building big. Nathan and Jen Dockery share how Dockery Group went from reset to rapid growth by anchoring every decision in values, stewardship, and service—and why general contracting pays for the development habit that fuels their creativity.

We get candid about the rebuild: hiring slowly, defining a clear customer avatar, and hunting with a rifle instead of a shotgun. They walk through the multi-step hiring process—yes, including the dinner test to see how candidates treat servers—and how that filter creates a team clients trust so much they often become investors. We look at the hard math of scaling: keeping cash in the business, resisting flashy purchases, and expecting systems to break at each revenue tier before you rebuild them better. Along the way, faith shapes culture and action, from quarter‑million‑dollar community projects to running the company with an open hand that attracts partners and opportunities.

There’s a human side too. As a married founder duo, they invest in performance coaching, set boundaries with mandatory date nights, and practice presence—purpose is where you’re standing. Connections come from living fully in their circles: church, car clubs, the gym, and local networks. That visibility pairs with a deliberate online presence because most buyers are deep into research before the first call. Looking ahead, they’re breaking ground on multiple developments, including mixed‑use districts and retail centers with rooftop bars and food courts—proof that patience, principle, and people can compound into momentum.

Subscribe for more founder stories and practical playbooks. If this resonated, share it with a builder in your network and leave a quick review to help others find the show.

Thanks for Listening. You may contact me or our team at https://billgilliland.biz/

All the best!
Bill

Thanks for listening. Please hit the subscribe button, leave us a 5 star review, and share this podcast. You can reach me at williamgilliland@actioncoach.com or at https://billgilliland.biz/

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Bill

If growth feels random and networking feels like wasted donuts, this conversation will reset your playbook. We sit down with home inspector Michael Van Hall of Blue Mountain Home Inspections, a builder-turned-inspector who shows how stacked hands-on skills and structured outreach can turn a solo service into a reliable book of business. From farm fixes to framing houses with a master carpenter, Michael explains how real-world construction experience translates into sharper inspections and calmer clients—and why that credibility matters to realtors who need clarity, not drama.

We get specific about what actually moves the needle. Michael contrasts unstructured meetups with BNI’s weekly cadence, one-to-ones, and trackable referrals, sharing how accountability turns a room into a sales force. He breaks down a high-converting tactic any service pro can use: offer short, useful presentations at realtor offices. When agents see your process and hear your communication style, you stop being another card on the desk and start being the inspector who makes deals smoother. We also talk systems—online scheduling, easy payments, clean reports—and how lowering friction increases repeat business and word of mouth.

Lifestyle and resilience round out the playbook. Michael highlights the flexibility and strong hourly economics of home inspection, how to pause for life events without losing momentum, and how to use slow markets to sharpen messaging and deepen relationships. Anchored by the Be EPIC mindset—bring energy, pursue education, plan with intent, fuel inspiration through small wins, and commit—this episode gives service entrepreneurs a clear path: get in front of the right rooms with value, make working with you effortless, and keep showing up long enough for compounding to kick in.

Enjoy the conversation? Follow the show, share it with a friend who’s building a service business, and leave a quick review to help others find it.

Guest contact info:

info@bluemountainhomeinspections.com

bluemountainhomeinspections.com

Thanks for Listening. You may contact me or our team at https://billgilliland.biz/

All the best!
Bill

Thanks for listening. Please hit the subscribe button, leave us a 5 star review, and share this podcast. You can reach me at williamgilliland@actioncoach.com or at https://billgilliland.biz/

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Bill

What does it take to come back from losing every single truck overnight? We sit down with Brendan Hogan of Asheville Area Movers to unpack a hard-won playbook for rebuilding stronger: bold branding that makes phones ring, smart technology that shrinks overhead, and a people-first culture that turns stressful move days into positive stories customers tell their friends.

Brendan shares the moment he saw water over the trucks, the three-day low that followed, and the switch that flipped when he realized the crisis could be a reset. From commissioning local artists to turn each truck into a rolling landmark to moving the yard to higher ground, the strategy blended community roots with pragmatic risk control. We dig into Google Local Services Ads, why they’re expensive yet indispensable, and how consistent offline visibility—yard signs, print, uniforms—keeps the brand top of mind long after a search ad disappears.

On the operations side, we break down how a mover-specific CRM handles scheduling, bill of lading, payments, and customer history, enabling a two-person office to coordinate 35 movers without drowning in paper. Brendan is candid about hiring in a tough labor market: punctuality trumps everything, attitude beats experience, and paying above market plus clear upsell incentives creates buy-in. We talk stress management, the myth of entrepreneurial free time, and the power of an operations partner who can swap in when life happens.

Looking ahead, Brendan explains the decision to expand into Atlanta with a trusted team member at the helm and the plan to centralize support in Asheville to create better local jobs. If you’re a founder navigating setbacks, wondering whether to invest in brand, or debating the ROI of LSAs and industry-specific software, this story delivers practical steps you can apply this week. Enjoy the conversation, then subscribe, share with a builder who needs a boost, and drop a review with your top takeaway.

Thanks for Listening. You may contact me or our team at https://billgilliland.biz/

All the best!
Bill

Thanks for listening. Please hit the subscribe button, leave us a 5 star review, and share this podcast. You can reach me at williamgilliland@actioncoach.com or at https://billgilliland.biz/

All the best!

Bill

What if you could spot disruption weeks before it hits and turn it into momentum? That question drives our conversation with Wendy White, co-founder and CEO of Continuum Consulting Services, whose 30-year path runs from ropes courses and catamarans to culture design, change management, and multi-sector collaboration. We unpack how a single signal from a pharma client led her team to scenario-plan early for COVID, pivot their services online, and meet clients where they were—proving that curiosity, speed, and small reversible bets can outpace chaos.

We open up the toolbox leaders need right now: a futurist’s habit of scanning the horizon, practical routines for identifying weak signals, and 90-day strategic cycles that keep vision steady while tactics flex. Wendy explains why diversification across industries cushions shocks, how risk tolerance separates founders from spectators, and what it takes to build teams that bring energy without burning out. Instead of chasing balance, she champions integration—protecting health, pursuing inspiration beyond work, and using “geographical resets” to refresh perspective and creativity.

We also dive into Crossroads Collaboratories, Continuum’s live, transformational gatherings designed to tackle “gnarly” challenges like climate resilience and the future of healthcare. By convening scientists, youth leaders, Indigenous voices, and change-makers, these sessions move beyond doom narratives to shared action. Alongside this is Let’s Choose Love, a nonprofit funding grassroots projects with coaching support, turning business into a vehicle for community impact. If you’re navigating uncertainty, rethinking planning, or searching for a more human way to lead, this conversation offers a clear, proven path forward.

Enjoy the episode? Follow and share it with someone who’s steering through change. Subscribe for more conversations with builders and innovators, and leave a review to tell us which signal you’re watching next.

Guest contact info:

wendy@continuumcs.com

www.continuumcs.com - Continuum Consulting Services

Thanks for Listening. You may contact me or our team at https://billgilliland.biz/

All the best!
Bill

Thanks for listening. Please hit the subscribe button, leave us a 5 star review, and share this podcast. You can reach me at williamgilliland@actioncoach.com or at https://billgilliland.biz/

All the best!

Bill