In this episode, we explore how to boost engagement and recover sales by moving from clicks to conversations.

Giorgio Pagliari, CEO of Spoki, shares how his platform uses WhatsApp and AI to deliver instant customer support, automate communications, and drive revenue growth for ecommerce businesses.

He also explains how AI is creating a new era of conversational commerce.

Topics discussed in this episode:

• Why transactional emails are no longer an effective way to communicate with customers.
• What makes WhatsApp a powerful communication tool for e-commerce.
• How to use AI to automate 80% of customer support inquiries.
• What Spoki does to recover abandoned carts and increase sales.
• How AI can create a personalized shopping experience for customers.
• Why the future of commerce is conversational and AI-driven.
• How to train Spoki's AI agent with your brand's specific language.
• How a food e-commerce brand increased its revenue by 50% using Spoki.
• Why a merchant needs a dedicated phone number to get started with Spoki.
• What a customer-centric approach means for e-commerce success.

Links & Resources

Website: https://spoki.it/en/
LinkedIn: https://www.linkedin.com/company/spokiapp/
Instagram: https://www.facebook.com/spokiapp
Facebook: https://www.facebook.com/spokiapp

Get access to more free resources by visiting the show notes at https://tinyurl.com/m4c8wsvn

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Follow the podcast to get every bonus episode. Tap follow now and don’t miss out!

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In this episode, we explore why a Shopify ecosystem-first approach is key for e-commerce growth.

Anton Ekström, an entrepreneur and expert at Iggy Agency, explains why merchants should see Shopify as a powerful operating system, not just a simple store builder.

He also shares tips on how to choose the right theme, avoid app clutter, and leverage Shopify for both B2B and DTC brands.

Topics discussed in this episode:

• Why Shopify is now an operating system for commerce.
• How merchants should focus on sales, not code complexity.
• What to look for in a Shopify theme to avoid app clutter.
• Why a paid theme can be cheaper than a free one.
• How working within the ecosystem speeds up projects.
• What makes a Shopify theme mobile-friendly.
• How to build a successful B2B store on Shopify.
• Why you should talk to a Shopify partner early.
• What an agency's typical onboarding process looks like.
• How AI and Shopify Sidekick can help merchants.
  
  

Links & Resources

Website: https://iggy.agency/
LinkedIn: https://www.linkedin.com/in/anton-ekstrom/

Get access to more free resources by visiting the show notes at https://tinyurl.com/ypx7996f

______________________________________________________

LOVE THE SHOW? HERE ARE THE NEXT STEPS!

Follow the podcast to get every bonus episode. Tap follow now and don’t miss out!

Rate & Review: Help others discover the show by rating the show on Apple Podcasts at https://tinyurl.com/ecb-apple-podcasts

Join our Free Newsletter: https://newsletter.ecommercecoffeebreak.com/

Support The Show On Patreon: https://www.patreon.com/EcommerceCoffeeBreak

Partner with us: https://ecommercecoffeebreak.com/podcast-sponsorship/

In this episode, we dive into the challenge of keeping customers coming back to online stores.

Gaurav Parvadiya, founder and CEO of Twinr.dev, shares how mobile apps are changing the game for brands. He explains how apps can drive engagement, repeat purchases, and long-term loyalty by reaching customers directly and offering a more personal shopping experience.

He also reveals strategies for using mobile apps to boost customer retention and explains how no-code tools make creating an app easy and affordable.

Topics discussed in this episode:

• Why customer retention is more important than acquisition.
• What makes mobile apps different from mobile websites.
• How to get customers to download your app.
• Why push notifications are a powerful marketing tool.
• What a no-code app development process looks like.
• How to build an app in just 2-3 weeks.
• What the perfect customer for an app development is.
• How to use app data for informed decisions.
• What role loyalty programs play in a mobile app.
• Why AI is becoming vital for e-commerce.
  
  

Links & Resources

Website: https://twinr.dev/
Shopify App Store: https://apps.shopify.com/twinr-mobile-builder
LinkedIn: https://www.linkedin.com/in/gaurav-parvadiya/
X/Twitter: https://x.com/twinrbuilder

Get access to more free resources by visiting the show notes at https://tinyurl.com/4mf8nk7b

______________________________________________________

LOVE THE SHOW? HERE ARE THE NEXT STEPS!

Follow the podcast to get every bonus episode. Tap follow now and don’t miss out!

Rate & Review: Help others discover the show by rating the show on Apple Podcasts at https://tinyurl.com/ecb-apple-podcasts

Join our Free Newsletter: https://newsletter.ecommercecoffeebreak.com/

Support The Show On Patreon: https://www.patreon.com/EcommerceCoffeeBreak

Partner with us: https://ecommercecoffeebreak.com/podcast-sponsorship/