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Summary

Jemima Steinhart and Johann discuss effective strategies for reducing member churn in fitness studios and wellness clinics. They emphasize the importance of a structured onboarding process, understanding client needs, and building a supportive community. The conversation also touches on the challenges of transitioning from a trainer to a business leader, managing market competition, and adapting to economic changes. Key insights include the necessity of personalized communication, the value of client retention over acquisition, and the importance of asking the right questions to understand client motivations.

Takeaways

• The first 90 days are crucial for member retention.
• An onboarding journey is essential for client success.
• Regular check-ins and accountability are key to keeping clients engaged.
• Understanding client needs through assessments is vital.
• Building a community enhances client relationships and retention.
• Asking for referrals should be a systematic part of the process.
• Transitioning from trainer to business leader requires a shift in mindset.
• Sales processes need to be evaluated and improved regularly.
• Economic factors should not deter business growth; there's enough demand.
• Asking deeper questions can uncover true client motivations.

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Keywords

member retention, onboarding, fitness community, client needs, market competition, business leadership, sales process, economic factors

Summary

In this conversation, Jemima Steinhart discusses the importance of setting boundaries in business, particularly the power of saying no to low-intent clients. She emphasizes that true success comes when one prioritizes quality over quantity and recognizes the value of their services. The discussion also touches on understanding client intentions and the significance of attracting clients who seek genuine value rather than just the lowest price.

Takeaways

• The moment you're gonna get successful is the moment that you decline requests from low intent.
• When you're not scared of saying no to the wrong people.
• The moment you just stand up for yourself.
• Clients who want better for themselves are not looking for the lowest price.
• They actually are looking for something that really works.
• Setting boundaries is crucial for business success.
• Prioritizing quality over quantity leads to better client relationships.
• Understanding client intentions can improve service offerings.
• Saying no can open doors to more valuable opportunities.
• Self-worth plays a significant role in business decisions.

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• Get the #1 EMS Business Growth Book on ⁠⁠Amazon⁠⁠
• Let's connect on ⁠⁠Instagram⁠⁠
• Get your custom ⁠⁠AI Agent ⁠⁠ to improve your business today!

Summary

If you run a wellness studio, biohacking studio, EMS studio, or clinic, you gain clear insights you apply today to tighten your offer, raise your margins, improve retention, and scale with confidence.

EMS Mastermind co-founders Jemima and Johann reflect on the massive changes in the fitness and wellness industry, specifically the rise of biohacking and the longevity movement, following their trip to London. They discuss how Electromuscle Stimulation (EMS) is poised for explosive growth and why it is the perfect component for static-treatment-only wellness clinics to ensure client retention. The hosts dive deep into the crucial role of accountability and diet in achieving results, the limiting belief that prevents studios from charging their worth (especially when transitioning to semi-private training), and the priceless value of an exit interview for scaling your business and perfecting your successful blueprint.

Takeaways

• Wellness studios are increasingly combining fitness with medical approaches.
• Biohacking is becoming a significant trend in the fitness industry.
• Incorporating fitness into wellness programs is essential for client retention.
• Diet accountability is crucial; clients cannot outwork a bad diet.
• Regular check-ins with clients enhance retention and awareness.
• Exit interviews provide valuable insights for improving services.
• Clients often need community and accountability to succeed in their fitness journeys.
• Pricing strategies should reflect the value of services offered, not just the format.
• Learning from client departures can lead to better business practices.
• Awareness of personal habits is a key factor in achieving fitness goals.

Want More?

The only EMS Business Growth Book on the planet on ⁠Amazon⁠

Let's connect on ⁠Instagram⁠

Try out our ⁠AI Agent ⁠in your business

Keywords

EMS studios, Wellness Clinics, Wellness Studios, Biohacking fitness, strategic campaigns, speed to lead, AI agents, client acquisition.