• Don’t Sabotage Your Sales Success

  • Apr 22 2025
  • Duración: 13 m
  • Podcast

Don’t Sabotage Your Sales Success

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  • Don't sabotage your sales success. Anytime there is any sort of issue in your business that’s not quite going the way it should, you want to ask yourself, is this because the process that I have in place is not working? Or is it because the person who is supposed to be following the process just didn’t do it? David: Hi, and welcome back. In today's episode, co-host Kevin Rosenquist and will be discussing How Businesses Sabotage their Sales. Welcome back, Kevin. Kevin: Good to see you, David. How you been? David: Been doing great. It's good to see you too. Kevin: Yeah, for sure. I'm excited to talk about this. So, sabotaging sales, what do you mean by that, when you say businesses are sabotaging their sales? David: You know, I had some experiences recently and I'm like, did they intend to do this? Is this what they were trying to do? Did they set out to do this when they were doing it. One of the experiences I had recently was I was going to buy a pair of earbuds, right? And there's a particular brand of earbuds that I like. It's not the ones that would normally leap to mind. It's another one. But a good brand, they work really well. And I got a text from them saying that they were having a sale. And I was like, okay, cool. Maybe I'll buy an extra pair of earbuds even though I don't need them. And so in the link that they sent me, they said, click through and you get 35% off. I'm like, cool. So I click through the link and it takes me to a picture of what I think are the earbuds that they're selling, and it says 20% off, with a certain promo code. And I'm like, okay, well I'm looking for the 35% off, but there was a different promo code in the text, so I'm like, okay, I'll just plug the correct promo code and it'll work. Right? So finally figured out how to do that. No, it said this is not applicable to this particular product. So I'm like, okay. But they had some sort of chat person or chat being or chat AI, I don't know what it was. Kevin: Chat AI agent. Yeah. David: Yeah. Something not quite what I thought it might be, but. I thought, okay, well I'll ask the question. And none of the answers that I got were relevant to what I was asking. And I was like, I'm here. I've got my wallet open. Kevin: I'm ready to buy! David: I want to buy exactly the thing that you sent me a text to, and you're making it hard. Why are you making it so hard? Kevin: Yeah. David: And it replied quickly to a lot of questions and then, it was just like ghosting. It's like, okay, I didn't hear anything back. So I'm like, I'm like, are you AI? And I didn't get an answer. I thought if it was AI, it would at least tell me it was AI. So, I didn't get to order that day. The next day I tried again. I actually reached out to their customer support, had another non-experience there. But eventually I was able to figure out that apparently there were two sets of this earbud in a similar color, and the link took you to the wrong one and applied the wrong link. And so that's why it was saying it was wrong. And I didn't care about the color. I was like, I wouldn't have normally bought this color, but it was 35% off, so I was like... Kevin: Yeah, yeah, whatever. David: Right. Kevin: Earbuds. David: Anyway, long story short is what should have taken three to five minutes and been an exceptional experience took a whole lot longer and diminished my passion for this particular product. So I thought, you know, there are a lot of businesses that do this sort of thing, and the words that leap to my mind is that they're sabotaging their own sales, which is kind of the purpose of this conversation. Not for me to vent, but for us to talk about what businesses can do about it. Kevin: Well, I'm glad you got that off your chest, David. David: Thanks. Kevin: It's probably something you needed to do. David: I feel a lot better. Kevin: Good, good, good. Well,
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