2025 was a pivotal year for dealers in Washington. From securing permanent tax relief to stopping California's gas car ban, the NADA legislative team was in the thick of it all.

In this episode of Dealer Driven, we’re joined by Ivette Rivera, Senior Vice President of Legislative Affairs, and Michael Harrington, Vice President of Legislative Affairs at NADA. They walk us through the big policy wins of 2025, including critical changes to tax law, EV incentives, and the reversal of looming state-level mandates that threatened dealership operations.

We also get a look ahead at what’s coming in 2026, including the ongoing battle over Right to Repair, proposed changes to franchise protections, and what’s at stake in the next surface transportation bill. Plus, we talk about what dealers can do right now to advocate for their business at the federal level.

Would you like to get involved or have questions? Contact Jason Todd at toddj@nada.org to help strengthen dealer advocacy at the federal level.

Whether you're on the front lines or behind the scenes, this episode breaks down why advocacy matters — and how NADA’s work in DC is shaping the future of retail auto.

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Presented by The National Automobile Dealers Association
https://www.nada.org/

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The service lane isn’t just where repairs happen, it’s where loyalty is built.

In this episode, Kim Saylor, Senior Director of Fixed Ops Marketing at CDK Global, joins hosts Camron Wilson and Michael Hayes to talk about how dealerships can create a better service experience by using the right technology, smartly and strategically.

They explore the full flow of service, from AI-powered scheduling and smoother check-ins to predictive inspections and faster payments. Kim shares what dealers can do today to remove friction, improve communication, and turn service into a revenue engine.

Whether you’re looking to cut hold times, increase transparency, or improve shop efficiency, this episode offers clear, practical steps to make your service operations a real differentiator.

You may download the CDK Service Shopper 5.0 Study at https://www.cdkglobal.com/insights/cdk-service-shopper-50-study-here.

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Presented by The National Automobile Dealers Association
https://www.nada.org/

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Artificial intelligence continues to generate attention across industries but for dealers, it’s already creating real results.

In this episode, hosts Camron Wilson and Michael Hayes speak with Andy Seidenman, instructor at the NADA Academy and a recognized expert in dealer website management, CRM implementation, and modern retailing practices. Andy outlines how dealers can begin using AI tools today to streamline operations, improve marketing performance, and enhance internal training.

Topics include how to simulate trade-in conversations using conversational AI, use AI to write vehicle ads tailored to specific customer personas, and apply automation to repetitive tasks across departments. The discussion also clarifies the difference between agentic and logarithmic AI, offering insight into what’s available now—and what’s coming soon.

For dealership leaders exploring the role of AI in operations, this conversation offers a clear, actionable starting point.

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Presented by The National Automobile Dealers Association
https://www.nada.org/

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Attracting and retaining skilled employees continues to be one of the biggest challenges for dealerships across the country. The latest NADA Dealership Workforce Study sheds light on what’s working, what’s changing, and where dealerships should focus to stay competitive in today’s labor market.

In this episode of Dealer Driven, hosts Camron Wilson and Michael Hayes are joined by Matthew Vollmers, NADA Academy Instructor, and Joe Fleming, NADA’s Manager of Industry Relations. Together, they break down the most important findings from the 2025 Workforce Study, from changing compensation structures to evolving benefit expectations and the growing importance of workplace culture.

The episode offers a practical look at how dealerships can use data to make smarter staffing decisions, strengthen retention, and create a culture where employees build long-term careers.

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Presented by The National Automobile Dealers Association
https://www.nada.org/

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Inventory shifted in unexpected ways last quarter, challenging assumptions and reshaping dealer strategies. The auto market isn’t standing still and neither should your approach heading into Q4.

In this episode, we’re joined by two of the most respected voices in the industry: Patrick Manzi, Chief Economist at NADA, and Larry Dixon, VP of Auction Data Solutions at NAAA. We break down the key takeaways from Q3—rising vehicle prices, softening inventories, and consumer affordability pressure. We also talk through the ripple effects of expiring EV tax credits, stubborn interest rates, and what to expect from the used market as we close out the year. Patrick and Larry share their expert insights into how dealers can prepare for what's coming in Q4 and beyond.

Give this episode a listen to stay a step ahead and set your dealership up for a smarter Q4.

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Presented by The National Automobile Dealers Association

https://www.nada.org/

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The NADA Show has always been where dealers go to sharpen their edge—and in 2026, the education lineup is bigger and more focused than ever.

In this episode, hosts Camron Wilson and Michael Hayes are joined by Alison Wides and Ashley Kempson from the NADA Show team for an inside look at what’s ahead. They break down the different types of sessions, from Main Stage speakers and Super Sessions to Exchanges and the all-new product demos. You’ll also get a sneak peek at the speakers to watch, hot topics like AI and Variable Ops, and tips on how to make the most of the experience.

They also share details on the midweek schedule shift, how to plan your time with the NADA app, and what to expect from this year’s opening night party at the Las Vegas Grand Prix Plaza. Whether you’re a first-time attendee or a show veteran, this preview will help you get ready for four days of learning, networking, and industry insights.

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Presented by The National Automobile Dealers Association
https://www.nada.org/

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It’s tempting to wait until Q4 to start tackling your dealership’s financial cleanup—but by then, you’re already behind.

In this episode, hosts Camron Wilson and Michael Hayes sit down with Heather Westman and Sharlene Croteau, both instructors at NADA Academy, to break down what dealers should be doing now to close out the year with more confidence and less chaos.

They explain the most common year-end financial mistakes they see, like ignoring aging inventory, failing to monitor receivables, or missing floorplan costs. They share practical strategies for forecasting, involving department managers in planning, and reviewing overlooked areas like vendor lists, contract renewals, and expense allocations.

Heather and Sharlene also preview the upcoming Financial Management seminars hosted by NADA, where they go even deeper on dealership operations, forecasting, and financial leadership. Learn more or register at: nada.org/seminars

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Presented by The National Automobile Dealers Association
https://www.nada.org/

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The Finance & Insurance (F&I) office plays a pivotal role in dealership profitability — but with increased legal scrutiny and evolving customer expectations, success now hinges on building trust through compliance.

In this episode, Chuck Bryant, NADA Academy Instructor, joins hosts Camron Wilson and Michael Hayes to share what actually works inside a high-performing F&I department. From weekly audits and consistent menus to transparent payment conversations, Chuck walks through how dealerships can create a trustworthy, repeatable process that drives results.

He also breaks down how to define real product value, why some offerings put your store at risk, and what to look for when reviewing your current F&I lineup. If you’re focused on improving performance without sacrificing integrity, this episode is for you.

A resource related to this episode's topic is NADA's Driven Management Guide on "Voluntary Protection Products: A Model Dealership Policy," available online here.

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Presented by The National Automobile Dealers Association
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