Customer Centric Retailing Podcast Podcast Por Anil Patel arte de portada

Customer Centric Retailing Podcast

Customer Centric Retailing Podcast

De: Anil Patel
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This podcast is a forum for retail leaders to discuss industry trends, challenges, and the future of customer-centric retailing. We discuss eCommerce, mobile commerce, omnichannel technology, brick-and-mortar operations, culture, innovation, and how all of these elements come together to create customer-centric retailing. Join us to hear the brightest minds in the retail industry share their experiences and thoughts on the most relevant topics today. [To read more follow us on www.hotwax.co]

© 2025 Customer Centric Retailing Podcast
Economía
Episodios
  • Custom Orthotics & Performance Footwear Brand's Approach to Customer Experience
    Oct 27 2025

    In this episode, our special guest, Mitch Dodd, President of Kintec Footwear + Orthotics, discusses how to build a retail business that successfully blends human insight with technological precision.

    Mitch shares his journey from the shop floor to the C-suite and how Kintec’s commitment to expertise, innovation, and customer care drives growth across its 20 locations. This episode further explores leadership grounded in empathy, the challenges of omnichannel retail, and how empowering people remains the key to delivering exceptional customer experiences.

    Check out more insightful conversations with industry experts at:

    Customer Centric Retailing Podcast Page

    LinkedIn

    Más Menos
    40 m
  • The AI Playbook for Retail Leaders with Sid Arigapudi
    Oct 8 2025

    In this episode, Sid Arigapudi, VP of Technology at 5.11 Tactical, discusses the transformative role of Artificial Intelligence in retail. He is an advocate for a business-first, test-and-learn approach, showing how AI can empower leaders to experiment, make faster decisions and drive innovation without requiring deep technical expertise.

    The conversation highlights practical applications, from internal knowledge bots to dynamic order orchestration and demonstrates how AI can enhance existing systems rather than replace them. The episode further covers important aspects like safeguarding data, managing costs, and using AI to enhance operational performance.

    Check out more insightful conversations with industry experts at:

    Customer Centric Retailing Podcast Page

    LinkedIn

    Más Menos
    45 m
  • Evolving a 70-Year-Old Brand Without Losing Its Essence with Geraldo Jose
    Feb 3 2025

    In this episode, Geraldo José Z Do Prado, CEO of Casa Prado, discusses the brand’s approach to sustainability, responsible sourcing, and innovation. He shares how the company balances its long-standing commitment to ethical practices with modern technology to stay competitive in the fashion industry.

    From building strong supplier relationships to incorporating AI-driven customer experiences, Casa Prado is embracing a thoughtful, forward-looking business model. With a focus on reducing environmental impact, engaging customers, and maintaining social responsibility, the brand continues to grow while staying true to its core values.

    Check out more insightful conversations with industry experts at:

    Customer Centric Retailing Podcast Page

    LinkedIn

    Más Menos
    36 m
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