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Culture Change RX host Sue Tetzlaff converses with guest Christen Tenbusch of Covenant Healthcare about employee engagement examples and impact. They discuss the evolution of employee experience and patient experience, the empowerment of staff through focus groups, and the significance of creating a safe space for dialogue. Christin shares insights on flipping the hierarchy to empower staff, the impact of language in leadership, and the challenges of recruitment and retention in the healthcare sector. The conversation also touches on effective onboarding strategies and the necessity of engaging the C-suite in these initiatives to foster a positive organizational culture.

• Engaging employees is crucial for improving patient experience.
• Focus groups empower staff and enhance their engagement.
• Creating a safe space for dialogue fosters trust and communication.
• Flipping the hierarchy allows frontline staff to guide decisions.
• Language matters; changing terms can improve buy-in from staff.
• Behavior standards that are employee created are met with better acceptance.
• Growth and development opportunities are essential for retention.
• Recruitment challenges persist, especially in nursing and entry-level positions.
• Onboarding processes that include a phased approach can meet each new employees' unique needs.

13th Annual Healthcare Executive Forum - June 18 (afternoon) and June 19 (morning)
High Reliability, Just Culture & Psychological Safety Made Simple focuses on breaking down these critical concepts into practical, actionable strategies tailored for senior leaders in small and rural healthcare settings.

🎟 Event Registration & Details

13th Annual Healthcare Executive Forum - June 18 (afternoon) and June 19 (morning)
High Reliability, Just Culture & Psychological Safety Made Simple focuses on breaking down these critical concepts into practical, actionable strategies tailored for senior leaders in small and rural healthcare settings.

🎟 Event Registration & Details

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In this solo episode of Culture Change RX, Sue Tetzlaff discusses the complexities of leading change within healthcare organizations. She emphasizes the importance of understanding resistance, effective communication, and the need for a structured approach to change management. Sue shares practical tactics for leaders to implement, including anticipating resistance, communicating the reasons behind changes, and the necessity of studying and adjusting post-implementation. The conversation highlights the significance of creating an agile culture to combat change fatigue and achieve high reliability in healthcare settings.

• Leading change is a core leadership practice
• Resistance is a natural part of the change process.
• Anticipate and prepare for resistance to change.
• Effective communication includes addressing the why behind changes.
• Celebrate successes and learn from those who adapt well to change.
• The “study and adjust” phase is crucial for successful change implementation.
• Creating an agile culture helps reduce change resistance and fatigue.

Need help improving the culture, performance, and results of your healthcare organization? If so, let’s talk: https://www.capstoneleadership.net/contact-us

Are we connected yet on LinkedIn? https://www.linkedin.com/in/suetetzlaff/

13th Annual Healthcare Executive Forum - June 18 (afternoon) and June 19 (morning)
High Reliability, Just Culture & Psychological Safety Made Simple focuses on breaking down these critical concepts into practical, actionable strategies tailored for senior leaders in small and rural healthcare settings.

🎟 Event Registration & Details

13th Annual Healthcare Executive Forum - June 18 (afternoon) and June 19 (morning)
High Reliability, Just Culture & Psychological Safety Made Simple focuses on breaking down these critical concepts into practical, actionable strategies tailored for senior leaders in small and rural healthcare settings.

🎟 Event Registration & Details

Send us a Message

In this episode of Culture Change RX, Sue and Jess Nuutinen discuss the impact of crises on healthcare innovation, particularly during the COVID-19 pandemic. Jess shares her experiences as a nurse and leader, highlighting the importance of adaptability, teamwork, and community support in navigating challenges. They explore how partnerships and innovative solutions emerged from necessity, and the ongoing need for healthcare to embrace change, engage staff, and improve patient care.

• Innovation often arises from necessity during crises.
• Partnerships with local organizations can enhance healthcare delivery.
• Rapid changes in healthcare require effective communication and teamwork.
• Staff engagement is crucial for successful implementation of new practices.
• Sustaining innovations post-crisis and post-change is essential for future success.
• Leadership plays a vital role in fostering a culture of innovation and engagement.
• Rural healthcare faces unique challenges that require tailored solutions.

Connect with Jess Nuutinen:

• By email
• On LinkedIn
• At Frontier Strategy Partners
• Blog (shared governance)

13th Annual Healthcare Executive Forum - June 18 (afternoon) and June 19 (morning)
High Reliability, Just Culture & Psychological Safety Made Simple focuses on breaking down these critical concepts into practical, actionable strategies tailored for senior leaders in small and rural healthcare settings.

🎟 Event Registration & Details

13th Annual Healthcare Executive Forum - June 18 (afternoon) and June 19 (morning)
High Reliability, Just Culture & Psychological Safety Made Simple focuses on breaking down these critical concepts into practical, actionable strategies tailored for senior leaders in small and rural healthcare settings.

🎟 Event Registration & Details