"Get to the point. Would you recommend us? Why? That's all you need."

Notable Moments

[02:20] The listener's question about improving customer surveys.

[03:56] The two key survey questions Disney uses.

[05:37] Challenges with long, complicated surveys.

[06:51] Real-time survey suggestion for immediate feedback.

[09:36] Simplifying surveys to essential points.

In this episode, Lee Cockerell addresses a listener's question about improving customer surveys, emphasizing simplicity and directness. Lee shares practical advice from his Disney experience, advocating for two straightforward questions to effectively gauge satisfaction and areas for improvement. By focusing on core feedback organizations can dramatically enhance the quality and usefulness of responses. The core feedback is as simple as asking would customers return and would they recommend the experience. Lee highlights the importance of brevity and personal engagement to gain meaningful insights from surveys.

Read Lee’s blog for more from this episode.

Resources

The Cockerell Academy

About Lee Cockerell

Mainstreet Leader

Jody Maberry

Travel Guidance

Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.

“Take the chance to have as many experiences as you can. They really are educational—it’s like going to school.”

Notable Moments

[00:01:33] Reflections on opening Disneyland Paris

[00:03:02] Why young professionals should embrace global experiences

[00:06:00] The long list of cities Lee lived and worked in

[00:08:36] On not letting comfort or homeownership prevent career moves

[00:10:43] Why Orlando became the family hub (and how the "stuff" piles up!)

Retired Executive VP of Walt Disney World, Lee Cockerell, shares personal stories and lessons from a career marked by saying “yes” to big opportunities, including when it meant moving cross-country (or across the world). He reflects on the launch of Disneyland Paris, how moving shaped his family, and why young professionals should pursue new experiences early and often. This candid conversation offers timeless wisdom about growth, change, and choosing adventure over comfort.

Read the blog for more from this episode.

Resources

The Cockerell Academy

About Lee Cockerell

Mainstreet Leader

Jody Maberry

Travel Guidance

Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.

“Life is about service. When you help people, they don’t forget.”

Notable Moments

00:50 – Staying grounded when your title changes

02:29 – Why relevance is fleeting and what matters more

03:55 – The power of knowing people’s names and stories

05:59 – Fame is short; service is lasting

08:10 – People remember how you helped, not your title

11:30 – Traits of a leader who earns lasting respect

14:33 – Upcoming October Mastermind event info

In this episode, Lee Cockerell explores what it means to stay relevant as a leader and why lasting influence comes from service, not titles. With personal stories and wisdom from decades in leadership, Lee offers a heartfelt reminder: it’s not about being the star, it’s about being someone others can count on. If you want to create a lasting legacy, start with humility, consistency, and helping others grow.

Read my blog for more from this episode.

Resources

The Cockerell Academy

About Lee Cockerell

Mainstreet Leader

Jody Maberry

Travel Guidance

Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.