Leadership is Getting Harder
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Leadership is Getting Harder
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Narrado por:
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De:
"People don't leave companies. They leave their leader."
Notable Moments
[00:02:27] Is Customer Service Fading in Today's Workforce?
[00:04:01] Why People Leave Leaders, Not Companies
[00:08:56] Can You Build Service Culture During a Staffing Crisis?
[00:11:18] Why Leadership Stress Is Increasing
[00:13:28] The Emotional Needs of Today's Workforce
Leadership is getting harder. Expectations are rising, competition is global, technology is accelerating, and employee needs are changing. In this episode, Lee Cockerell explains why great customer service starts with how leaders treat their people. Turnover, morale, and performance often trace back to one factor: leadership. If you want people to stay, perform, and care, you have to give them a reason to.
Read the blog for more from this episode.
Resources
CockerellStore.com
The Cockerell Academy
About Lee Cockerell
Mainstreet Leader
Jody Maberry
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