To learn more about how Tekmetric's software can change the future of your repair shop like it did for me, touch HERE

Turnkey Marketing takes the stress of doing something I'm not good at off my plate. And gives it to someone who is. Click HERE for more.

Elite Worldwide will keep you accountable and show you the road to shop success. They are for me. Find out how HERE

In this episode, Mike and Bryan are joined by John Firm of Firm Automotive in Fort Worth, Texas. John talks about how he focuses his shop around fleet work, saying fleet accounts provide a lot of stability. The guys also bring up the cons of being a "hero" shop, pointing out that knowing your niche and charging your value is a smarter business model. Also, just wait till you hear the latest shop confession story.

00:00 "The Hero Shop Trap"

08:23 "Questioning Job Performance Value"

15:50 Preventing Employee Disengagement

17:40 Fuel Strategy Documentary

23:20 Cowboy Style Origins

28:59 Journey to Amazon Fishing Expedition

34:27 Cultural Perspectives on Size

39:54 "Exotic Wildlife at Low Fence Ranch"

48:30 Confident in Technician's Expertise

53:23 Letting Go: Business Challenges

If you're like me and aren't good at marketing, don't do it on your own. Let the experts handle it. Touch HERE for more on Turnkey Marketing.

Tekmetric transformed my shop. Plain and simple. Want that for yours? Touch HERE

There are a lot of moving parts in a repair shop, opening the door to missing things. Don't let that happen to you. Learn more about Detect Auto

In this episode, Mike Allen and Matt Lofton talk about an up-and-down summer at Mike's small shop. Matt brings up the importance of setting clear goals and trigger points for accountability within the management team, and how Mike needs to act quickly on underperformance. Mike talks through recent staffing challenges, hiring decisions, and fine-tuning systems for both the front and back of house.

00:00 Striving for Consistent Excellence

05:24 Improving Customer Agreement Strategies

09:47 Performance Assessment and Action Plan

13:35 Performance Audit and Response Strategy

14:53 "Quick Solutions for Team Efficiency"

18:26 Rapid Impact on Underperformance

23:34 "Goal Setting for Revenue Efficiency"

25:53 "Optimizing Employee Impact on Revenue"

28:08 Optimal Employee Productivity Range

32:03 Service Revenue and Support Staff

36:52 Evaluate Sales Momentum

39:57 Optimizing Pre-Booking Appointments Strategy

42:52 "Easter Giveaways and Money Strategy"

45:29 Predicting Sales Opportunities

48:51 Sumo Suit Fun and Tips

Tekmetrics' business model of listening to customers' needs and implementing new systems makes them super shop-friendly. Start using them at your shop today HERE

Turnkey Marketing has made my life SOOO much simpler, AND they've helped keep the phone ringing. Do you need these two things too? Learn more HERE

Elite Worldwide is helping me make my shop elite. Monthly coaching with actionable goals and accountability, I need. I highly recommend them to you. See what they're all about HERE

In this episode, Mike and Bryan are joined by Erich Schmidt of Schmidt Auto Care. Erich talks about the time he nearly fell victim to an elaborate online truck sales scam and details the red flags that helped him catch it just in time. The guys also talk about their shared obsession with motorcycles, and Erich describes his diverse collection and the role riding plays in his life. Erich also talks about how his recent professional growth and industry networking have contributed to his business’s record success.

00:00 Meet Erich - He Likes Bikes

05:01 Motorcycle Collection Overview

07:10 Off-Road and Supermoto Passion

11:37 "Sunday Rides on Kentucky Roads"

14:39 Motorcycle Journey: New Orleans to Jacksonville

18:21 Efficient Workshop Equipment Organization

20:12 Technician Burnout and Tesla Hiring

26:14 Facebook Marketplace Truck Search

28:40 "Reluctant Road Trip Avoided"

31:59 Dealership Doubts and Financial Precautions

35:37 "Deciding Against Potential Scam"

38:08 Photo Theft at Florida Dealership

41:31 Mystery of Tipton Motorsports Location

45:52 Hiring Boosts Efficiency and Revenue

48:33 "Learning from Friends' Insights"

52:01 Passion for Automotive Industry Growth

54:16 Reflecting on Missed Business Opportunities