Continuing our Ongoing Advice series, this week Nathan and Jordan unpack some of the various ethical dilemmas that advisers can face while maintaining a long-term relationship with clients.

And we're talking about the real dilemmas, not the no-brainer ones. Things like:

• For new clients, how do you judge if they even need ongoing advice?
• If your business has the position that all clients need to become ongoing clients, how do you resolve that when you feel like some clients might not need it?
• How do you build offramps to help clients off the ongoing advice track?
• Pricing for those legacy clients who you know you're over-servicing and under-charging.
• What do you do when you feel a client doesn't need your services - but they desperately want to keep working with you? How do you bridge that self-perceived value gap?
• Thorniest of all - what do you do when the fees you need to charge the client that needs your help far exceeds any measure of value?

It's a fun chat, and they spend some time at the end checking in with what they've learnt so far through the series - and how it's challenged their own views about ongoing advice.

Nathan:

advice@nathanfradley.com.au

www.nathanfradley.com.au

Jordan:

jordan@planningsolo.com.au

www.planningsolo.com.au

LinkedIn:

Challenge the Standard in Financial Advice (Podcast): Overview | LinkedIn

The information contained in this podcast is general in nature and does not take into account your personal situation. You should consider whether the information is appropriate to your needs, and where appropriate, seek professional advice from a financial adviser.

Jordan and Nathan are both authorised representatives of PlanningSolo Licensing, AFS Licence 526143.

A key question for Nathan and Jordan as they explore this series on Ongoing Advice is whether or not it's different to 'upfront' advice.

This week's guest, Thabojan Rasiah of Rasiah Private Wealth Management, firmly believes that it's not.

That it's all 'advice', and that the real value of working with a financial adviser comes from the exponential benefits of a longer term relationship.

Thabojan thinks about advice differently, which is why when he discusses things like:

• The difference between a 'financial plan' and 'financial planning'
• The quarterly cadence of the work they do with clients
• The rare, but powerful value of being able to collaborate with a clients other advisers
• The importance of values when designing the strategy and tactics for a client

we like to listen.

And we think you will too!

(Oh, and pardon the intro).

Thabojan:

Rasiah Private Wealth Management

LinkedIn

Nathan:

advice@nathanfradley.com.au

www.nathanfradley.com.au

Jordan:

jordan@planningsolo.com.au

www.planningsolo.com.au

LinkedIn:

Challenge the Standard in Financial Advice (Podcast): Overview | LinkedIn

The information contained in this podcast is general in nature and does not take into account your personal situation. You should consider whether the information is appropriate to your needs, and where appropriate, seek professional advice from a financial adviser.

Jordan and Nathan are both authorised representatives of PlanningSolo Licensing, AFS Licence 526143.

Continuing our series on Ongoing Advice, this week we are joined again by Martin McGrath of Financial Edge Group.

Martin, former CFP of the year and - arguably more important - former guest on the show, shares with us:

• how critical an ongoing relationship is with their clients
• numbers around how many new clients go from onboarding to ongking
• how they’ve worked out their fees
• the touch points they use to deliver value to their clients across the year
• the challenges of pricing work beyond the scope of an ongoing arrangement
• the joys of providing Centrelink services to people in retirement

As ever, Martin’s generosity in sharing his insights, data and opinions shines through.

Full of practical tips from a frontline operator, you’ll want to share this one with anybody else you know in advice.

Find Out More About Martin

Nathan:

advice@nathanfradley.com.au

www.nathanfradley.com.au

Jordan:

jordan@planningsolo.com.au

www.planningsolo.com.au

LinkedIn:

Challenge the Standard in Financial Advice (Podcast): Overview | LinkedIn

The information contained in this podcast is general in nature and does not take into account your personal situation. You should consider whether the information is appropriate to your needs, and where appropriate, seek professional advice from a financial adviser.

Jordan and Nathan are both authorised representatives of PlanningSolo Licensing, AFS Licence 526143.

In this episode of Challenge the Standard in Financial Advice, the boys welcome Celine Ertak from Tangelo Advice Consulting.

They discuss the evolution of Tangelo, the importance of compliance as an outcome of good business practices, and the challenges faced by financial advice firms in establishing clear strategies.

The conversation delves into the significance of ongoing advice, client engagement, and innovative community-building events. They also explore the cadence of client interactions, and the need for streamlined processes to enhance efficiency while balancing personalization.

Lastly they explore how to empower staff to innovate, the significance of tracking time and efficiency, and the need for standardized processes. The discussion also highlights the emotional toll on staff and the necessity of focusing on ongoing service processes while leveraging technology for better client engagement.

Nathan:

advice@nathanfradley.com.au

www.nathanfradley.com.au

Jordan:

jordan@planningsolo.com.au

www.planningsolo.com.au

LinkedIn:

Challenge the Standard in Financial Advice (Podcast): Overview | LinkedIn

The information contained in this podcast is general in nature and does not take into account your personal situation. You should consider whether the information is appropriate to your needs, and where appropriate, seek professional advice from a financial adviser.

Jordan and Nathan are both authorised representatives of PlanningSolo Licensing, AFS Licence 526143.

Starting off a new series with an episode dedicated to reviewing legislation and regulations might, for any other podcast, be pretty dull.

But that's exactly what Jordan and Nathan take on this week - what the actual legislative and regulatory background is when it comes to Ongoing Advice.

From INFO256 to INFO286, pre-FoFA, Corps Act and the documentary requirements of a compliant Ongoing Advice Agreement, we get right into the weeds.

Partly because this is new to us, partly out of curiousity - but largely to try and answer the question of whether Ongoing Advice Agreements are worth the hassle.

Nathan:

advice@nathanfradley.com.au

www.nathanfradley.com.au

Jordan:

jordan@planningsolo.com.au

www.planningsolo.com.au

LinkedIn:

Challenge the Standard in Financial Advice (Podcast): Overview | LinkedIn

The information contained in this podcast is general in nature and does not take into account your personal situation. You should consider whether the information is appropriate to your needs, and where appropriate, seek professional advice from a financial adviser.

Jordan and Nathan are both authorised representatives of PlanningSolo Licensing, AFS Licence 526143.

After the success of our series on the ins and outs of the PY, Nathan and Jordan have decided to launch another series focused on a very specific, very important part of financial advice - Ongoing Advice.

In this week's episode, they walk through their plans for the series, as well as where they're coming from as they embark down this path.

• They agree on a few big points:
• Ongoing assistance of clients is hugely valuable.
  Defining what you want to achieve with ongoing advice is crucial.
  Ongoing service can lead to significant positive impacts on clients' lives.

And they land on a lot of the common themes that keep popping up in this podcast:

• Like all real advice, the value of ongoing advice goes beyond just financial products.
• The importance of understanding the true value of services provided.
• Advisors should not feel pressured to offer low-cost services.

Nathan:

advice@nathanfradley.com.au

www.nathanfradley.com.au

Jordan:

jordan@planningsolo.com.au

www.planningsolo.com.au

LinkedIn:

Challenge the Standard in Financial Advice (Podcast): Overview | LinkedIn

The information contained in this podcast is general in nature and does not take into account your personal situation. You should consider whether the information is appropriate to your needs, and where appropriate, seek professional advice from a financial adviser.

Jordan and Nathan are both authorised representatives of PlanningSolo Licensing, AFS Licence 526143.

This week's episode is a must-listen, especially for any business owners or managers out there.

Katherine Spitzkowsky, of Yulania Financial, takes us through the power of meeting people where they are - clients, staff, family, friends.

She helps us explore the realities of working with the neurodiverse population and shows the care and attention that empathetic advisers bring to their practice.

And the bit at the end, where we talk about the logistical realities of employing people with the superpowers and challenges of neurodiversity is eye-opening, challening and super useful.

Let us know what you think over on the LinkedIn page.

Katherine

Katherine started her own financial advice firm, Yulania, in 2024. It's been a steep learning curve but she's building a business where she knows she's making a difference, while going about things a little differently.

You can find her via:

Yulania Financial

Katherine Spitzkowsky (@divergent_money) • Instagram photos and videos

Nathan:

advice@nathanfradley.com.au

www.nathanfradley.com.au

Jordan:

jordan@planningsolo.com.au

www.planningsolo.com.au

LinkedIn:

Challenge the Standard in Financial Advice (Podcast): Overview | LinkedIn

The information contained in this podcast is general in nature and does not take into account your personal situation. You should consider whether the information is appropriate to your needs, and where appropriate, seek professional advice from a financial adviser.

Jordan and Nathan are both authorised representatives of PlanningSolo Licensing, AFS Licence 526143.

In this week's episode, Nathan and Jordan speak with Sarah Abood, CEO of the FAAA.

Sarah and her team have been in the front lines for all of the big fights affecting advice in recent years, from:

• The outrageous debacle that is CSLR
• The quicksand that's been the QAR > DBFO stream
• The ballooning costs of providing advice
• And the myriad of other issues affecting members of the peak body for advisers.

In this conversation, Sarah's good enough to entertain our questions, thought bubbles and general rantiness, to help explain what the FAAA is finding in their negotiations with the powers that be - and how they're pushing members interests.

We really enjoyed this conversation, and found it really illuminating in a few surprising ways.

Let us know what you think over on the LinkedIn page.

FAAA Contacts

www.faaa.au

For policy submissions and notes - policy@faaa.au

CSLR Hub - CSLR Hub - Financial Advice Association Australia

DBFO Hub - DBFO Hub - Financial Advice Association Australia

Nathan:

advice@nathanfradley.com.au

www.nathanfradley.com.au

Jordan:

jordan@planningsolo.com.au

www.planningsolo.com.au

LinkedIn:

Challenge the Standard in Financial Advice (Podcast): Overview | LinkedIn

The information contained in this podcast is general in nature and does not take into account your personal situation. You should consider whether the information is appropriate to your needs, and where appropriate, seek professional advice from a financial adviser.

Jordan and Nathan are both authorised representatives of PlanningSolo Licensing, AFS Licence 526143.