Avoiding hard conversations does not protect the team. It quietly erodes culture until problems turn into full-blown crises.

In this Future Leaders session, Andrew Hasty uses vivid lessons from World War I to challenge passive leadership and comfort-zone management inside HVAC and home service businesses.

If the business sometimes feels like trench warfare, this conversation will help reset how to lead, coach, and "hold the line" for the team.

Want a place to work on this in real time with other home service leaders? Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

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Chad Peterman | CEO | Author

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Key Takeaways:

This episode is designed for HVAC, plumbing, electrical, and other trade leaders who want to:

• Address misalignment early instead of fighting cultural "world wars" later
• Update their leadership and training playbook as the company scales
• Hold high standards while still leading with empathy and humanity
• Become the steady presence their teams can borrow confidence from on chaotic days

What if one of the biggest legends in home services wasn't done yet?

In this episode of To The Point - Home Services Podcast, Chris sits down with Paul Kelly, the man who scaled Parker & Sons from $7M to $250M, to dig into why he's back in the game. From exotic dancing jokes to deep industry insights, this episode brings both laughs and leadership gold.

Paul unveils Raising GOATS, his exclusive new initiative to mentor the next generation of high-performing home service business owners. It's not a class. It's not just coaching. It's a full-on movement to cultivate the Greatest of All Time in HVAC, plumbing, and electrical. Chris and Paul explore what really sets GOATs apart: elite-level implementation, simplicity in strategy, and learning to think differently.

If you're leading a $3M+ business and hungry to scale, this episode might just change your mindset, and your trajectory.

Additional Resources:

Listen to To the Point, wherever you get your podcasts!

Learn more about To the Point and RYNO

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

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Chad on LinkedIn

Chad Peterman | CEO | Author

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Key Takeaways:

• Think differently to lead effectively and scale faster
• Simplicity is the ultimate strategy for implementation
• Surround yourself with GOATs to become one
• Great leadership starts with clarity and curiosity
• Implementation > Information. Do the work

Trades grow when leaders grow.

In this solo episode, Chad breaks down the real work of leadership in HVAC, plumbing, and electrical: sacrifice, habits, unseen effort, and passion. He shows how a leader's day-to-day routine quietly shapes technicians' income, families, and even Christmas mornings.

Hear how to trade busy work for high-impact work, build simple daily habits that move revenue and culture, and embrace the "unrequited work" no one sees, but everyone feels. Chad also shares why working hard is only the starting line, and how passion and belief separate an average shop from a market leader.

Perfect for owners, GMs, and service leaders who feel stuck in the grind and want a clear reset on what actually scales a team: https://cantstopthegrowth.com/the-arena

Additional Resources:

Subscribe to CSTG on YouTube!

Connect with Chad on LinkedIn

Chad Peterman | CEO | Author

Learn more about the Peterman Brothers

Follow PeopleForward Network on LinkedIn

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Key Takeaways:

• Growth requires giving up comfort, control, and credit so the team can win.
• How a leader spends time tells the team what actually matters.
• Consistent coaching and follow-up beat annual goals and crossed fingers.
• The extra training, scripts, and process fixes quietly change families' lives.
• Deep belief in the mission helps teams push through broken systems and hard seasons.

Andrew Hasty, COO at Peterman Brothers, challenges HVAC, plumbing, and electrical leaders to stop using the word "premium" as a label and start treating it as a daily standard. If pricing, marketing, and wrapped trucks all scream premium, but leadership behavior, culture, and follow-through do not match, that is not just a soft issue. It is a full-blown business identity crisis.

Andrew reframes what "premium" actually means in a home service company: how your leaders talk, how they handle conflict, whether they walk past sloppy trucks, tolerate gossip, or avoid hard conversations. Listeners hear why inconsistency is expensive, why gossip is "fun" but toxic, and how every one-on-one conversation, Slack message, or branch visit becomes a brushstroke on the picture of the brand.

For owners, GMs, and managers in the trades, this episode is a direct call-out: premium cannot just be demanded from technicians in the field. Leadership must model the premium first in how standards are set, how wins are celebrated, how accountability is handled, and how people are cared for. Commit to consistent, above-the-line behavior, join The Arena now: https://cantstopthegrowth.com/

Additional Resources:
Learn more about the Peterman Brothers

Subscribe to CSTG on YouTube!

Connect with Chad on LinkedIn

Chad Peterman | CEO | Author

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Learn more about PeopleForward Network

Key Takeaways:

• Premium is lived, not priced

  Your rates can be premium only if leadership behavior and culture feel premium to the team and the customer.

• Leaders set the true standard

  Trucks, installs, and communication all follow the level of ownership and consistency modeled by leaders.

• What you allow becomes normal

  Ignoring gossip, sloppiness, or excuses silently tells the team that mediocrity is acceptable.

• Gossip destroys a premium brand

  Gossip and blame culture erode trust, clarity, and the identity you are trying to build.

• Consistency makes excellence "boring."

  When coaching, standards, and follow-through are consistent, high performance becomes predictable instead of dramatic.

If the plan for growing your HVAC, plumbing, or electrical company still sounds like "more techs, more calls, more marketing," this conversation is a reset. In this episode, Chad sits down with leadership strategist and "Let's Go Win" founder JM Ryerson to talk about how real growth starts inside the walls of your business, not out in the market.

They break down why so many companies scale revenue before they ever define who they actually are, how that disconnect quietly erodes culture, and what it looks like to rebuild around a clear identity, core values, and belief in the mission.

From hiring and firing based on core values to holding people accountable without becoming "the bad guy" to leading different generations in the trades, this episode offers practical tools any owner or manager can put into practice this week.

If you lead a home service business and want your people to actually want to be there, this one is worth a listen.

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Additional Resources:

Email JM: JM@letsgowin.com

Let's Go Win and JM's coaching

Listen to the Let's Go Win Podcast

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Connect with Chad on LinkedIn

Chad Peterman | CEO | Author

Learn more about the Peterman Brothers

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Learn more about PeopleForward Network

Key Takeaways:

JM shares his ABCs That Change Everything framework:

• Align your team and identity
• Believe in a bigger future
• Choose daily actions that match the culture you say you want

What would it change in a trades business if the sales team stopped waiting on leads and started owning the pipeline? In this episode, Jordan White tells Chad Peterman how he moved to Nashville with a beat-up truck, slept on a kid's couch, and built a high-end roofing company that grew from $2M to just over $20M in four years, almost entirely off door-to-door hustle.

Jordan breaks down how he and his partner built a visionary/integrator partnership, fed the business first instead of chasing early distributions, and created a culture where clean-cut, young hustlers can make multiple six figures by knocking on doors in affluent neighborhoods. The conversation connects directly to HVAC, plumbing, electrical, and other home service leaders who are tired of blaming "the market" or "this generation" and are ready to build a scoreboard-driven, people-first sales culture instead.

If you lead a trades business and want a place to work on your leadership, culture, and growth strategy with other owners who get it, get plugged into The Arena, the private community built for home service leaders who refuse to coast.

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Additional Resources:

Connect with Jordan White on LinkedIn Learn more about SeekOne Roofing

Subscribe to CSTG on YouTube!

Connect with Chad on LinkedIn

Chad Peterman | CEO | Author

Learn more about the Peterman Brothers

Follow PeopleForward Network on LinkedIn

Learn more about PeopleForward Network

Key Takeaways:

• From top sales rep to founder – how Jordan left a "safe" high-commission role to launch a roofing company in a brand-new market.
• Visionary and integrator for trades growth – how he and his partner split roles so the business isn't dependent on one person.
• Reinvesting profits to scale revenue – why they let the business eat first and delayed big distributions past $10M and $20M.
• Building a door-to-door sales machine – the recruiting, training, and culture that turns hungry talent into "shark" closers.
• Scorecards, KPIs, and accountability – how tracking numbers removes drama from coaching and drives higher sales performance.
• Marketing and builder partnerships for recurring revenue – how retail marketing and custom homebuilder relationships create predictable, long-term growth.

What happens when some of the biggest voices in home services come together for a no-filter, high-impact roundtable?

Chris gathers industry giants Tommy Mello, Ismael Valdez, Chad Peterman, and more for a raw, unscripted take on where the home services industry stands, and where it's headed. From AI disruption to market shifts, personal growth to door-knocking tactics, this episode is as real as it gets. No fluff, just straight talk from people who've built it, lived it, and are shaping what's next.

If you've ever wondered what it sounds like when the best in the biz drop the mic on deals, discipline, and development, this is it. Tune in for hard truths, unexpected laughs, and a whole lot of value.

Additional Resources:

Listen to the original episode!

Learn more about To the Point

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Subscribe to CSTG on YouTube!

Connect with Chris on LinkedIn

Chad on LinkedIn

Chad Peterman | CEO | Author

Follow PeopleForward Network on LinkedIn

Learn more about PeopleForward Network

Key Takeaways:

• Personal development drives business success
• Door-knocking requires deep investment to work
• AI will dramatically improve trade profitability
• Therapy and coaching help leaders show up better

If your team keeps missing the mark even though the numbers "look fine," this one is for you.

In this episode, Chad Peterman breaks down the fifth dysfunction of a team, inattention to results, and explains why so many HVAC, plumbing, and home service companies stall out even with strong individual performers. Using real examples from the field and a few sports stories, Chad shows how focusing on the company scoreboard, not just personal stats, transforms culture and performance.

If you are leading an HVAC, plumbing, electrical, or other home service team and you are tired of silos, blame, and inconsistent results, this episode will help you build a culture of accountability where everyone owns the win. Chad unpacks how to coach the process instead of just chasing numbers, how to use one-on-ones to create breakthrough growth, and how to reframe close rates and average tickets so your team understands the opportunity in front of them.

Additional Resources:

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Subscribe to CSTG on YouTube!

Connect with Chad on LinkedIn

Chad Peterman | CEO | Author

Learn more about the Peterman Brothers

Follow PeopleForward Network on LinkedIn

Learn more about PeopleForward Network

Key Takeaways:

• One scoreboard matters more than any individual win.
• Bad process with good results is a time bomb.
• Accountability is caring enough not to let people slip.
• Real change happens in consistent one-on-ones.
• Leaders own every result the team produces.