Join us for an insightful conversation between Stephen Ekstrom, CEO of Tourism Academy, and Cassandra McAuley, industry expert and managing director at MMGY Global, as they delve into their unique career journeys and the transformative power of storytelling in tourism.

In the first segment, Cassandra shares his diverse path from the science center to emergency services and eventually to MMGY Next Factor, her transition from communications to the dynamic world of tourism. Both emphasize the importance of continuous learning and the pivotal role of influential mentors in shaping their professional trajectories.

Moving into the heart of the discussion, Cassandra elaborates on her mission to transform destinations through storytelling and community engagement. Together, they explore the evolving roles and debunk myths within the industry, emphasizing the need for inclusive dialogue and collaboration to unlock a destination's full potential.

In the subsequent segment, Cassandra provides invaluable insights into consulting, emphasizing the importance of understanding diverse perspectives and staying abreast of industry trends, including AI and sustainability. Stephen adds depth to the conversation by highlighting the criticality of sustainability in tourism and the challenges in effectively communicating its significance to stakeholders.

Concluding on a lighter note, Stephen shares his nomadic lifestyle experiences, offering a glimpse into the adventure and fulfillment derived from his travels. Cassandra and Stephen exchange thoughts on the value of living in the moment, taking time off, and leaving a positive impact on the places they visit.

Tune in to gain valuable insights into the intersection of tourism, marketing, and sustainability and discover the profound impact of storytelling in shaping destinations and lifestyles.

Business Class is brought to you by The Tourism Academy - harnessing the power of science, business psychology and adult education to advance the tourism industry and build sustainable economies. Learn how to engage your community, win over stakeholders and get more visitors at tourismacademy.org.

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Richard Peterson, President of the U. S. Cultural and Heritage Marketing Council, shares insights on cultural tourism, emphasizing the importance of storytelling, community engagement, and visitor experiences. He discusses the intersection of culture and heritage in tourism, the evolving traits of cultural travelers, and the significance of local engagement and personal connections in enhancing visitor experiences.

Business Class is brought to you by The Tourism Academy - harnessing the power of science, business psychology and adult education to advance the tourism industry and build sustainable economies. Learn how to engage your community, win over stakeholders and get more visitors at tourismacademy.org.

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In this captivating episode of the Business Class Podcast, host Stephen Ekstrom delves into the dynamic world of destination marketing with a special guest, Mark Hecquet, President & CEO of the Springfield Missouri CVB. Mark shares his remarkable journey from his roots in London to his pivotal role in shaping the tourism landscape of Springfield.

With over 16 years of experience, including a transformative tenure at Travel Butler County, Mark offers invaluable insights into the essence of leadership and community engagement. Reflecting on his career trajectory, he emphasizes the importance of nurturing growth, both professionally and personally, drawing poignant parallels between his role as a father and as a leader in the tourism industry.

Listeners are treated to an inside look at Mark's authentic approach to community integration, where genuine curiosity and sincere intentions pave the way for meaningful connections. From impromptu dining adventures to uncovering hidden gems off the beaten path, Mark and his wife embody the spirit of exploration and discovery.
As the conversation unfolds, Mark sheds light on the evolving landscape of destination marketing organizations (DMOs), highlighting the pivotal role they play in fostering economic growth and community development. With infectious enthusiasm, he champions the transformative power of tourism, positioning Springfield as a beacon of opportunity and innovation.

Join us as we journey through Mark's compelling narrative, filled with wisdom, humor, and a profound appreciation for the boundless potential of the tourism industry. This episode promises to inspire and enlighten, leaving listeners eager to embark on their own adventures and embrace the transformative power of travel.

Business Class is brought to you by The Tourism Academy - harnessing the power of science, business psychology and adult education to advance the tourism industry and build sustainable economies. Learn how to engage your community, win over stakeholders and get more visitors at tourismacademy.org.

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Join us on this episode of the Business Class Podcast as we dive into the fascinating world of destination marketing with Mary Quinn Ramer, President of VisitLEX, the destination marketing organization in Lexington, Kentucky. Mary Quinn shares her journey into the DMO space, from her beginnings in PR & Communications to her current role leading VisitLEX.

Discover how VisitLEX has been at the forefront of creativity in earned media, including their groundbreaking move to send an advertisement into space. Mary Quinn's passion for stewardship and her deep connection to her Kentucky roots shine through as she discusses her pride in showcasing the unique charm of Lexington to visitors.

Learn about the innovative campaigns that have put Lexington on the global map, from the iconic Blue Horse brand to the recent aliens-themed campaign that captured imaginations worldwide. Mary Quinn also reflects on the life lessons she's learned as a leader, emphasizing the importance of staying curious and enjoying the moment.

Join us as we explore Mary Quinn's journey, her vision for destination development, and what keeps her excited about the dynamic world of tourism. Take advantage of this inspiring conversation with a leader who embodies the spirit of curiosity, kindness, and authenticity.

Business Class is brought to you by The Tourism Academy - harnessing the power of science, business psychology and adult education to advance the tourism industry and build sustainable economies. Learn how to engage your community, win over stakeholders and get more visitors at tourismacademy.org.

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An interview with Doug Price, President and CEO of Visit Colorado Springs, discussing his career journey in the tourism industry, sustainability efforts in Colorado Springs, key trends in tourism, advice for entering the field, and leadership style. He emphasizes the importance of community involvement in tourism, career growth opportunities in the industry, and the responsibility of destination management in enhancing visitor experiences.

Business Class is brought to you by The Tourism Academy - harnessing the power of science, business psychology and adult education to advance the tourism industry and build sustainable economies. Learn how to engage your community, win over stakeholders and get more visitors at tourismacademy.org.

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In this episode, join us for an insightful conversation with Elliott Ferguson, CEO of Destination DC, as we delve into the profound impact of travel on shaping our perceptions and fostering connections across cultures. Ferguson shares his perspective on the transformative power of travel, emphasizing how it enables us to appreciate both our differences and similarities, ultimately galvanizing a sense of unity.

Highlighting the importance of representing one's country and community with passion and authenticity, Ferguson explores his own experiences traveling to unconventional destinations like Saudi Arabia. He reflects on the renaissance of Saudi Arabia and its rich history, culture, and people, challenging perceptions of safety and cultural authenticity.

Delving into the economic and social significance of tourism, Ferguson underscores its role as a catalyst for growth and empowerment, particularly in underserved communities. He emphasizes the need for sustainable practices, technological innovation, and diversity, equity, and inclusion initiatives within the industry.

Sharing invaluable insights gained from his journey, Ferguson encourages newcomers to the field to prioritize passion and authenticity in their work. He emphasizes the importance of fostering an inclusive and supportive work environment where every voice is heard and valued.

Tune in for a thought-provoking discussion on the transformative power of travel and the essential role of authenticity and passion in shaping the tourism industry and beyond.

Business Class is brought to you by The Tourism Academy - harnessing the power of science, business psychology and adult education to advance the tourism industry and build sustainable economies. Learn how to engage your community, win over stakeholders and get more visitors at tourismacademy.org.

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In this captivating episode of the Business Class Podcast, host Stephen Ekstrom sits down with the esteemed guest, Domenic Bravo, CEO of Visit Cheyenne, for an insightful conversation on destination marketing and navigating the complexities of environmental conservation and economic impact in a politically charged landscape.

Domenic Bravo shares his remarkable background and journey in destination marketing, shedding light on the intricate balance between environmental ethics and economic growth in his home state. He underscores the importance of a comprehensive approach that integrates environmental considerations with sound business strategy and cultural resonance. Highlighting Visit Cheyenne's innovative response to the pandemic, Bravo delves into the creation of the Hell on Wheels rodeo series and the organization's unwavering support for local businesses. He also discusses the challenges of fostering a cohesive team environment and the intricacies of recruitment in the industry.

Stephen Ekstrom, the seasoned host and co-founder of the Tourism Academy, offers valuable insights into the genesis and evolution of the academy, with a keen focus on instructional design, organizational psychology, and deep-rooted tourism expertise. Ekstrom shares his heartfelt motivation behind establishing the academy, driven by a steadfast commitment to doing what's right for the industry. Both Ekstrom and Bravo underscore the enduring importance of lifelong learning and reflect on the profound impact of politics on their professional trajectories, with Bravo acknowledging the profound influence of mentors in his journey.

In a thought-provoking exchange, the two industry leaders address the misconception surrounding their organizations' effectiveness in promoting tourism and travel initiatives. They stress the imperative of continuous advocacy to showcase their contributions to the travel economy and dispel the myth that their organizations are not actively engaged in promoting their vital work. Through their candid dialogue, Ekstrom and Bravo offer invaluable insights into the dynamic landscape of destination marketing and the enduring quest for sustainable tourism practices.

Business Class is brought to you by The Tourism Academy - harnessing the power of science, business psychology and adult education to advance the tourism industry and build sustainable economies. Learn how to engage your community, win over stakeholders and get more visitors at tourismacademy.org.

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In this podcast episode, Fred Dixon, the newly appointed CEO of Brand USA, shares insights into his journey in the tourism industry and his vision for the future. Growing up in the hospitality business, Fred initially wanted to be a lawyer but found his passion in tourism, particularly in destination marketing organizations (DMOs). He reflects on the meaningful moments and challenges of his career, highlighting the importance of compassion, empathy, and strength of character for a successful CEO. Fred discusses the complexities of balancing stakeholder groups and navigating challenges such as political divisiveness and environmental sustainability. He emphasizes the role of advocacy and community building in creating a resilient tourism industry. Fred also shares his admiration for mentors in the industry and values kindness and fairness in leadership. The episode concludes with a warm exchange between Fred and the host, Stephen Ekstrom, expressing mutual respect and admiration for each other's work in the industry.

Business Class is brought to you by The Tourism Academy - harnessing the power of science, business psychology and adult education to advance the tourism industry and build sustainable economies. Learn how to engage your community, win over stakeholders and get more visitors at tourismacademy.org.

Support the Show.