Innovation doesn’t always mean reinventing the wheel—sometimes it means borrowing brilliance from other industries. In this episode, I’m joined by Will Hall and Arjun Saluja, the Ivy League duo behind Booko, a new salon booking software that introduces dynamic pricing to help you maximise profits and fill your appointment book with ease.

We dive into how flexible pricing—like you see with airlines and Uber—can work in your salon without annoying your clients. Whether you're drowning in demand on Saturdays or desperate to fill Tuesday mornings, this episode is packed with game-changing insights.

We talk:

• How surge and discount pricing works in a service business
• Why your empty chair is costing you more than you think
• The psychology behind client pricing decisions
• How Booko protects your margins while increasing bookings
• What it really takes to shift salon owner mindsets about business

If you’ve been craving smarter ways to run your salon like the powerhouse it is—this is your episode.

Head to bookoapp.com for the details, email Will at will@bookoapp.com or connect to the Booko team on Instagram @bookoapp.

Does it feel like every time you build the perfect team, someone hands in their notice? You're not alone. In this episode, Phil Jackson dives into why good salon staff leave—and what you can do to keep them. From toxic culture to burnout and poor recruitment, discover the hidden reasons behind staff turnover and the practical steps you can take to build a loyal, thriving team. If you're tired of empty chairs and constant hiring headaches, this is the episode for you.

🎙️ Staying Ahead of the Game with Sue DaviesIn this episode, I’m joined by Sue Davies—editorial director of Salonpreneur Magazine and long-time salon industry mentor. We dig into the shifting landscape of salon ownership, the pitfalls of outdated business models, and the mindset shifts needed to thrive in 2025 and beyond.💡 You’ll learn:What’s really driving the salon industry’s changes (and what’s not)How younger pros are rewriting the rules of successWhere traditional education is failing us—and what to do insteadThe role of visibility, community, and continual learningWhy staying in your lane might actually hold you back🔗 Connect with Sue Davies:Instagram: @salonpreneurmagazineFacebook: facebook.com/salonpreneurmagazineLinkedIn: linkedin.com/salonpreneurmagazinePersonal Links: linktr.ee/Sue_Davies🛎️ Don’t forget to like and subscribe so you don’t miss the next episode of Build Your Salon!#SalonBusiness #SalonMarketing #BuildYourSalon #SueDavies #Salonpreneur #BeautyBusiness #SalonEducation #SalonSuccess