In this episode, Martin Brossman shares a personal story about undergoing cataract surgery and how shifting his perspective helped reduce anxiety and give him a sense of control. As someone naturally squeamish and uncomfortable with medical procedures, Martin explains how choosing to see the experience as an opportunity to assist the surgeon and remain mentally curious reframed the situation. He connects this mindset to other life challenges—like riding a roller coaster—where adopting a useful perspective, even if not entirely "true," can reduce stress and build resilience. The episode emphasizes the power of mindset when facing unavoidable, uncomfortable tasks and encourages listeners to choose perspectives that serve them well.

My Success Coaching website is ⁠https://Coachingsupport.com⁠ . To join Martin Brossman's Small Business Monthly News Letter for useful tips and more, sign-up here: https://bit.ly/MartinsNewsletter If you value this podcast, share it! Email me what shows you like and what you want more of. Please include the word podcast and the show you are referencing in the subject line to martin@martinbrossman.com - Find all my online content at ⁠https://linktr.ee/martinbrossman⁠

Released on the final day of Men’s Health Month, this episode features an excerpt from a powerful conversation with Tom Golden about how men heal. You can listen to the full discussion by searching The Martin Brossman Show on YouTube, YouTube Music, or by visiting TheMartinBrossmanShow.com.

Explore more of my men’s work on my YouTube channel, Finding Our Fire: youtube.com/@findingourfire.

Stay tuned for my upcoming book: Taboo: The Lost Codes of Men

My Success Coaching website is ⁠https://Coachingsupport.com⁠ . To join Martin Brossman's Small Business Monthly News Letter for useful tips and more, sign-up here: https://bit.ly/MartinsNewsletter If you value this podcast, share it! Email me what shows you like and what you want more of. Please include the word podcast and the show you are referencing in the subject line to martin@martinbrossman.com - Find all my online content at ⁠https://linktr.ee/martinbrossman⁠

Working in retail or the restaurant industry? Then you know—anyone can walk through that door. When I managed a RadioShack, our inside joke was: "If they can walk in, they will."

Dealing with the public teaches you resilience, fast thinking, and emotional intelligence—skills no book can fully prepare you for. In this episode, I share how applying principles from Aikido helped me navigate high-conflict situations with grace, leading to recognition from IBM and Governor Hunt.

This episode includes real stories from the frontlines and tips for keeping your cool under pressure. Want more? Explore my full “Embracing Conflict” training at martinbrossmanspeaks.com.

Leave your thoughts in the comments. I’d love to hear how you’ve handled your own customer challenges.

My Success Coaching website is ⁠https://Coachingsupport.com⁠ . To join Martin Brossman's Small Business Monthly News Letter for useful tips and more, sign-up here: https://bit.ly/MartinsNewsletter If you value this podcast, share it! Email me what shows you like and what you want more of. Please include the word podcast and the show you are referencing in the subject line to martin@martinbrossman.com - Find all my online content at ⁠https://linktr.ee/martinbrossman⁠

#MartinBrossman #ConflictResolution #RetailLife #EmotionalIntelligence