Present-day renters expect mobile-first, instant payments. Digital rent payments are on the rise as manual or paper-based processes often lead to impatience, friction, and even fraud.

Chris Helmers, Vice President of Sales & Client Success at Zego, joins the podcast to discuss the state of digital rent payments, including an industry snapshot and market outlook. He also explains the connection between check fraud and identity theft, the impact this has on property managers and owners, and ways to reduce risk—fully digital payments, better ID verification and fraud detection, standardized digital refunds, fewer checks, and staff training on clear payment policies.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Chris Helmers on LinkedIn, and Zego on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

Only 25% of property managers use video as a tool in their listings, and 10% or fewer use it for communication and education.

Jennifer Ruelens, Founder and Broker of One Focus Property Management, joins the podcast to discuss why video is the best scalable way to build credibility and relationships; how to succeed in video production; why public videos consistently increase visibility, impact, and differentiation for your company; and ways to remove any anxiety or insecurity from utilizing video.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Jennifer Ruelens on LinkedIn, and One Focus Property Management on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

Mindy Parish, Founder and Chief Consultant of Parish Consulting, joins the podcast to discuss how establishing a monthly operating rhythm can improve your organization and develop the next generation of community leaders. Using monthly checklists that focus on key areas of portfolio operations—financials, capital, resident relations, property inspections, safety, compliance, etc.—managers can gain a 360° view of operations without being overwhelmed.

Mindy also explains how people drive performance—though checklists and systems are powerful, they’re only beneficial when managers are trained, mentored, and confident in execution. Further, she shares how communities can maintain a competitive edge through strong resident engagement and proactive relationships with civic partners. Finally, she examines how consistent reviews—paired with data, optimized systems, and accountability tools—enable leaders to spot trends and hold their teams accountable.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Mindy Parish on LinkedIn, and Parish Consulting on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

Communication is a perpetual challenge in business and a task that property managers are always trying to improve.

On this episode of the podcast, Joseph Schultz, co-founder of Efformance, discusses how technology can help us be more efficient in communication. Joseph addresses the biggest resident communication challenges; ways to improve internal communication; how technology helps solve these challenges; and how communication can be effectively automated through various tools, such as MailFuze and Savant.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Joseph Schultz on LinkedIn, and Efformance on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

Traditionally viewed as an entry-level role, the leasing agent position has evolved. Today’s agents must bring strong professionalism and specialized skills to the job. Finding a home can be stressful, and prospects deserve knowledgeable, well-trained agents who focus on building relationships—not just closing transactions.

Stephanie Oehler, Founder of Savvy Leasing, joins the podcast to discuss why sales is such an important part of the leasing process. Stephanie shares her top three tips for leasing and sales training: using value language to communicate what it feels like to live in your community; effective follow-up, which requires consistency, creativity, and customization; and changing your perspective so that you can be prepared, feel refreshed, and have a positive attitude when working with potential renters.

Further, she covers common misconceptions about the leasing and sales processes, and speaks to some of the services she provides.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Stephanie Oehler on LinkedIn, and Savvy Leasing on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

Maintenance is an extremely important aspect of the property management industry—and thanks to advancements in technology and artificial intelligence (AI)—it’s a field that’s changing rapidly.

Bo Lais, CEO and Cofounder of Lula, joins the podcast to discuss massive shifts in society that have resulted in high expectations for maintenance; how to leverage technology and buying power to control maintenance costs; the importance of preventive maintenance; and AI and property management red flags to consider when evaluating use cases.

Bo also shares the latest capabilities, products, and tools developed by Lula to address property maintenance challenges, as well as examples of how the industry is transitioning toward predictive maintenance rather than being reactive.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Bo Lais on LinkedIn, and Lula on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

“The two most important days of your life are the day you were born and the day you discovered why.” ~ Dr. Debbie Phillips

In this episode, we discuss how to find your genius—the unique intersection where talent meets joy. Dr. Debbie Phillips, president of The Quadrillion, joins the podcast to share valuable career advice and powerful insights on discovering your light, why it matters, and how to bring it to life through the right mindset, skillset, and action.

Debbie also explores ways to find resources to support your genius, discusses the need for the right role/environment to flourish, how to overcome barriers, and which actions to take to become empowered and successful.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Dr. Debbie Phillips on LinkedIn, and The Quadrillion on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

Tony Milne, President and COO of CredHub, joins the podcast to discuss the evolving multifamily credit landscape, credit reporting as a behavior driver, resident retention through transparency, the advantage of building credit history for tenants, and the future of rent reporting.

Tony further explores various credit scoring models, such as VantageScore 4, data standards, bureau adoption, and compliance considerations that property managers should prepare for. Finally, he discusses practical ways to successfully launch and implement tools to improve overall resident satisfaction.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Tony Milne on LinkedIn, and CredHub on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.