Present-day renters expect mobile-first, instant payments. Digital rent payments are on the rise as manual or paper-based processes often lead to impatience, friction, and even fraud.

Chris Helmers, Vice President of Sales & Client Success at Zego, joins the podcast to discuss the state of digital rent payments, including an industry snapshot and market outlook. He also explains the connection between check fraud and identity theft, the impact this has on property managers and owners, and ways to reduce risk—fully digital payments, better ID verification and fraud detection, standardized digital refunds, fewer checks, and staff training on clear payment policies.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Chris Helmers on LinkedIn, and Zego on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

Only 25% of property managers use video as a tool in their listings, and 10% or fewer use it for communication and education.

Jennifer Ruelens, Founder and Broker of One Focus Property Management, joins the podcast to discuss why video is the best scalable way to build credibility and relationships; how to succeed in video production; why public videos consistently increase visibility, impact, and differentiation for your company; and ways to remove any anxiety or insecurity from utilizing video.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Jennifer Ruelens on LinkedIn, and One Focus Property Management on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

Mindy Parish, Founder and Chief Consultant of Parish Consulting, joins the podcast to discuss how establishing a monthly operating rhythm can improve your organization and develop the next generation of community leaders. Using monthly checklists that focus on key areas of portfolio operations—financials, capital, resident relations, property inspections, safety, compliance, etc.—managers can gain a 360° view of operations without being overwhelmed.

Mindy also explains how people drive performance—though checklists and systems are powerful, they’re only beneficial when managers are trained, mentored, and confident in execution. Further, she shares how communities can maintain a competitive edge through strong resident engagement and proactive relationships with civic partners. Finally, she examines how consistent reviews—paired with data, optimized systems, and accountability tools—enable leaders to spot trends and hold their teams accountable.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Mindy Parish on LinkedIn, and Parish Consulting on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.