In this week’s episode of Better Business, Better Life, host Debra Chantry-Taylor is joined by Beth Fahey, a former filmmaker turned bakery owner who grew her business from two to 32 employees before discovering the power of the Entrepreneurial Operating System (EOS).

Beth shares how tools like the Accountability Chart and Level 10 Meetings transformed her team’s communication, culture, and focus, and how she now helps other business leaders achieve the same results as a professional EOS Implementer. Together, she and Debra explore what it really takes to create strong leadership, foster accountability, and maintain alignment as a company scales.

They also chat about Beth’s upcoming book on EOS rollout, her inspiring podcast Bad Boss Confessional, and the importance of self-care and vulnerability in leadership.

Whether you’re a seasoned leader or just starting your EOS journey, this episode is packed with relatable insights and practical tools to help you lead with clarity, courage, and compassion.

CONNECT WITH DEBRA:        
___________________________________________        
►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner

►Connect with Debra: ⁠debra@businessaction.com.au ⁠

►See how she can help you: https://businessaction.co.nz/

►Claim Your Free E-Book: https://www.businessaction.co.nz/free-e-book/
____________________________________________        

GUEST DETAILS:

► Beth Fahey – LinkedIn: https://www.linkedin.com/in/bethfahey/

► Beth Fahey – Website: https://www.bethfahey.com/

► Beth Fahey – EOS Worldwide: https://implementer.eosworldwide.com/beth-fahey/

► Bad Boss Confessional Podcast: https://open.spotify.com/show/07WsPdrtQt3h69PPdL2GXB?si=9980d86bf5c94556

Episode 246 Chapters:  

00:00 – Introduction

01:08 – Leadership and Accountability in Business

30:05 – Beth’s Career Journey and EOS Implementation

30:16 – The Impact of the Traction Book and EOS Implementation

30:36 – Level 10 Meetings and Team Engagement

32:08 – Rolling Out EOS and Overcoming Resistance

32:21 – The Role of Leadership Teams and Operational Teams

37:40 – Financial Transparency and Team Engagement

43:36 – The Importance of Self-Care for Leaders

44:44 – Beth’s Podcast: Bad Boss Confessional

49:39 – Final Thoughts and Contact Information

In this episode of Better Business, Better Life, host Debra Chantry-Taylor tackles one of the hardest parts of leadership, dealing with underperforming employees. With honesty and compassion, she explains why avoiding tough conversations only damages trust, culture, and team morale.

Debra introduces practical EOS tools like the People Analyzer and the SBI (Situation, Behaviour, Impact) model to help leaders give clear, kind, and effective feedback. She explores how to balance courage with compassion, offering coaching and support where improvement is possible, and guiding respectful exits when it’s not.

Packed with real-world stories, including how one business boosted performance by 20% after making a difficult staffing change, this episode is a must-listen for any leader who wants to strengthen trust, improve culture, and lead with confidence.

Because great leadership isn’t about avoiding discomfort, it’s about doing what’s right for the business and the people in it.

CONNECT WITH DEBRA:        
___________________________________________        

►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner

►Connect with Debra: ⁠debra@businessaction.com.au ⁠

►See how she can help you: https://businessaction.co.nz/

►Claim Your Free E-Book: https://www.businessaction.co.nz/free-e-book/
____________________________________________        

► Free Resources:

• The IDS Process: https://bbbl.pub/IDS

Episode 245 Chapters:  

00:00 – Introduction

00:38 – Handling Persistent Performance Issues in Leadership

02:12 – Reasons for Avoiding Tough Decisions

04:10 – Using the People Analyser Tool

07:51 – Radical Candour and Specific Feedback

09:58 – Changing the Person or the Role

11:46 – Reflecting and Taking Action

14:05 – Final Thoughts and Resources

In this week’s episode of Better Business, Better Life, host Debra Chantry-Taylor chats with Sarah Thomas, an email marketing automation expert who reveals how smart, personalised emails can outperform social media and transform customer relationships.

Sarah shares her journey from managing data systems at Debenhams to helping businesses craft meaningful automations, from welcome sequences to post-purchase follow-ups and re-engagement campaigns. She explains why success isn’t about list size, but about clean data, segmentation, and connection.

Listeners will learn how to audit their customer journeys, implement high-performing automations, and focus on metrics that truly drive conversions. With open rates up to 40%, compared to social media’s 3%, Sarah proves that email remains the most powerful tool for turning subscribers into loyal customers.

If you’re ready to ditch generic blasts and start building relationships that convert, this episode is your step-by-step guide.

CONNECT WITH DEBRA:        
___________________________________________        
►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner

►Connect with Debra: ⁠debra@businessaction.com.au ⁠

►See how she can help you: https://businessaction.co.nz/

►Claim Your Free E-Book: https://www.businessaction.co.nz/free-e-book/
____________________________________________        

GUEST DETAILS:

► Sarah Thomas – LinkedIn: https://www.linkedin.com/in/sarah-thomas-9417493a/

► Tierra Marketing Co. Website: https://www.tierramarketingco.com/

► Free Resources:

• Media Kit: https://media-kit-sarah-tierra-marketing-co.tiiny.site/

• Email Growth Blueprint: https://www.tierramarketingco.com/email-growth-blueprint

Episode 244 Chapters:  

00:00 – Introduction and Background

01:36 – Early Career and Email Marketing

04:18 – Challenges and Importance of Data

05:30 – Customer Life Cycle and Email Automation

11:44 – Mapping the Customer Journey

13:24 – A/B Testing and Metrics

32:32 – Case Studies and Real-World Examples

32:57 – Practical Tips and Tools

33:10 – Final Thoughts and Resources