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Your team is probably using AI wrong, and it's costing you time, money, and results. That's the reality Alane and Micah see with most business owners who think "AI" means just ChatGPT—when there's actually a whole garage of different engines to choose from.

In this episode of Automate Your Agency, they break down their favorite car analogy that finally makes AI model selection crystal clear. You'll discover why using GPT-4 for simple tasks is like driving a V12 to the grocery store—overkill and expensive—while using the wrong model for complex work leaves you stranded.

They dive deep into the real differences between ChatGPT, Claude, and Perplexity, sharing exactly when to use each one for maximum impact. From Claude's deep research capabilities to Perplexity's live web data and GPT's versatility, you'll learn how to match the right AI engine to your specific business needs.

In this episode, you'll discover:

• Why your team gets inconsistent AI results (hint: it's not just prompting)
• The exact models Alane and Micah use for different business tasks
• How to mix and match AI models within automation workflows
• Real examples like pulling Google reviews with location-specific searches
• When to stop doing manual AI work and start automating it
• The critical difference between training data vs. live web search

This isn't about picking one AI and sticking with it—that's leaving money on the table. Smart business owners test drive different models and use the right tool for each job. If your team is frustrated with AI results or you're overpaying for simple tasks, this episode gives you the framework to optimize your AI strategy immediately.

Ready to implement smarter AI workflows? Grab our 25 AI prompts guide with department-specific use cases by requesting it here.

Disclosure: Some of the links above are affiliate links. This means that at no additional cost to you, we may earn a commission if you click through and make a purchase. Thank you for supporting the podcast!

For more information, visit our website at biggestgoal.ai.

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Your support system is bottlenecked by humans when it doesn't need to be. That's the reality most business owners face every single day, and it's costing them more than they realize.

In this eye-opening episode of Automate Your Agency, Alane and Micah tackle the most popular AI agent discussion they're having with customers right now: email triage support. They break down how this single automation can transform your entire customer support operation.

They dive deep into the three main channels where AI triage excels: email support, support ticketing systems, and voicemail transcriptions. They reveal their own mind-blowing internal system that watches for errors, matches clients automatically, creates tasks, and even sets urgency levels—all without human intervention.

In this episode, you'll discover:

• Why the 5-minute vs. 5-second cost breakdown will shock you
• How to eliminate those productivity-killing 20-minute distraction loops
• The critical difference between routing problems vs. solving them
• Real examples of AI agents handling complex support workflows
• Why APIs are the secret sauce to scaling support automation
• The exact framework for implementing your first AI triage system

This isn't about replacing your team—it's about giving them superhuman efficiency. Even if you only implement categorizing and routing (not full responses), the ROI is immediate and dramatic.

If your business feels like it's constantly playing catch-up with support requests, or if your team is spending hours on manual email processing, this episode is your roadmap to getting that time back. Start thinking about your channels, categorize your request types, and prepare to transform how your business handles customer communication.

Ready to implement AI triage in your business? Connect with Alane and Micah to explore how custom AI agents can revolutionize your support workflows.

Disclosure: Some of the links above are affiliate links. This means that at no additional cost to you, we may earn a commission if you click through and make a purchase. Thank you for supporting the podcast!

For more information, visit our website at biggestgoal.ai.

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Password security isn't just about protecting accounts—it's about protecting your business and your revenue potential. Alane and Micah learned this the hard way while managing hundreds of client accounts and dealing with everything from password notebooks to email chains.

This isn't another dry security lecture—it's real talk from founders who've made every password mistake in the book. They share the surprisingly simple tools that transformed their business from security liability to bulletproof operation.

From landing a $19 billion client partly because of their security practices to protecting 600+ Instagram accounts for major dealerships, this episode shows you exactly how proper password management becomes a competitive advantage. You'll discover why password vaults aren't just nice-to-have—they're business-critical tools that save your sanity and impress your clients.

If you're ready to stop living in fear of security breaches and start positioning yourself as the professional who takes business seriously, this episode delivers the practical steps you need to implement today.

Enjoying the podcast? A 5-star review helps other listeners discover the show and lets us know we're hitting the mark. Subscribe for new episodes every week!

Disclosure: Some of the links above are affiliate links. This means that at no additional cost to you, we may earn a commission if you click through and make a purchase. Thank you for supporting the podcast!

For more information, visit our website at biggestgoal.ai.

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Change is inevitable in business, but employee resistance to said change doesn't have to be.

This isn't about forcing compliance—it's about earning buy-in through better communication, smarter timelines, and understanding the human psychology behind organizational change.

In Episode 57, Alane Boyd and Micah Johnson share hard-earned wisdom about why teams resist change and the exact framework that can transform resistance into enthusiasm.

In this episode, you'll discover:

• The real reasons your team dreads new systems
• How to identify and leverage your champions
• The proven timeline that actually works for sustainable change.
• Plus, real stories from the trenches about what happens when change management goes wrong (and right).

With how fast business is evolving, change management isn't a nice-to-have skill—it's survival. Master it now, or spend your budget on turnover instead of growth.

Enjoying the podcast? A 5-star review helps other listeners discover the show and lets us know we're hitting the mark. Subscribe for new episodes every week!

Disclosure: Some of the links above are affiliate links. This means that at no additional cost to you, we may earn a commission if you click through and make a purchase. Thank you for supporting the podcast!

For more information, visit our website at biggestgoal.ai.

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Tired of those dreaded "automation failed" notifications? You've built the perfect workflow, everything runs smoothly for months, and then someone changes a single field name—suddenly your entire system crashes. Sound familiar?

Alane and Micah know this frustration all too well, and they're here to tell you there's a better way. Traditional automation with its rigid mapping and brittle connections is becoming a relic of the past.

In reality: while automation early-adopters are maintaining technical debt with 75+ fragile automations, newer businesses are starting AI-agent first. They're building flexible systems that adapt like humans instead of breaking at the first sign of change.

This isn't about lowering standards—it's about building smarter systems that actually scale with your business.

In this episode, you'll discover:

• Why traditional automation feels like it's held together with digital duct tape
• How AI agents use context and instructions instead of rigid mapping
• The crucial difference between "technical debt" and "people debt"
• Which of your current automations to prioritize for upgrading first
• Why companies that embrace this shift now will dominate their industries

If you're running a business where changing a form field requires calling in technical support, this episode will show you how to build systems that evolve with your needs instead of fighting against them. The automation revolution is here—the question is whether you'll lead it or get left behind.

Enjoying the podcast? A 5-star review helps other listeners discover the show and lets us know we're hitting the mark. Subscribe for new episodes every week!

Disclosure: Some of the links above are affiliate links. This means that at no additional cost to you, we may earn a commission if you click through and make a purchase. Thank you for supporting the podcast!

For more information, visit our website at biggestgoal.ai.

Want more valuable content and helpful tips?

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Automation platforms have been evolving rapidly, and just when you thought Make had perfected what Zapier started, N8N enters the scene to change everything again. For business leaders who've felt disconnected from their automation processes, this episode might be the breakthrough you've been waiting for.

N8N isn't just another automation tool—it's the first platform that bridges the gap between technical capability and business understanding. Finally, non-technical leaders can actually see and comprehend what's happening in their AI workflows, ending the black box mystery that has plagued automation for years.

In this episode, Alane and Micah explore why N8N stands apart from Zapier and Make, diving deep into its visual workflow capabilities and advanced AI agent development features. They discuss the unique challenge of training developers to shift from traditional logic-based programming to AI-agent thinking, and why this mindset change is crucial for successful implementation.

Key insights include how vector databases work with AI agents, the importance of visual workflows for business leaders, and practical examples of how to structure company documentation for AI access. Whether you're a CEO trying to understand what's possible or a technical leader planning your next automation strategy, this episode provides the clarity needed to move forward confidently.

In this episode, you'll learn:

• How N8N combines the best features of Zapier and Make with cutting-edge AI capabilities
• Why visual workflows finally make automation understandable for non-technical leaders
• The training challenges developers face when shifting to AI-agent development
• Real-world examples of vector databases and structured data for AI agents
• How to bridge the communication gap between technical teams and business leadership
• Practical steps for implementing N8N in your organization

This isn't about replacing your current tools—it's about understanding what's now possible when you combine visual workflows with intelligent AI agents in one powerful platform.

Enjoying the podcast? A 5-star review would mean a lot! It helps other listeners find our show and lets us know we're hitting the mark. Don't forget to subscribe—new episodes drop every week!

Disclosure: Some of the links above are affiliate links. This means that at no additional cost to you, we may earn a commission if you click through and make a purchase. Thank you for supporting the podcast!

For more information, visit our website at biggestgoal.ai.

Want more valuable content and helpful tips?

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• Complete our self-paced Process Mapping course

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If you're worried that AI is coming for your job, you're asking the wrong question. The real question is: what if AI could eliminate all the tedious work you hate doing so you can focus on what you're actually good at?

In this thought-provoking episode of Automate Your Agency, Alane and Micah tackle the biggest fear around AI and automation head-on. Yes, some jobs will change. But just like we don't miss phone operators or copying documents by hand, the jobs disappearing are often the ones that were keeping us from doing our best work anyway.

The truth is, AI cannot fully replicate human-to-human connection, strategic thinking, or creative problem-solving. What it can do is handle the busy work, the copy-paste tasks, and the time-consuming lookups that drain your energy and steal time from what you're actually hired to do.

Here's what you'll discover:

• Why AI agents enhance human creativity instead of replacing it
• How to identify which tasks should be automated (and which shouldn't)
• Why consistency from AI beats human inconsistency every time
• The "uncanny valley" problem that keeps humans essential

Whether you're a leader drowning in busy work or worried about your team's future, this episode shows you how to think about AI as your productivity superpower, not your replacement. The companies embracing this shift are already pulling ahead—don't get left behind.

Ready to explore how AI can transform your business operations? We're launching a mastermind focused on implementing these concepts responsibly. Shoot us a note to get on the waitlist!

Enjoying the podcast? A 5-star review would mean a lot! It helps other listeners find our show and lets us know we're hitting the mark. And don't forget to subscribe—new episodes drop every week!

Disclosure: Some of the links above are affiliate links. This means that at no additional cost to you, we may earn a commission if you click through and make a purchase. Thank you for supporting the podcast!

For more information, visit our website at biggestgoal.ai.

Want more valuable content and helpful tips?

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If you're constantly jumping between projects, making tiny progress on everything, and finishing nothing—your team probably feels like they're getting spaghetti noodles thrown at them all day long.

In this focused episode of Automate Your Agency, Alane and Micah tackle the productivity trap that's killing most small businesses: trying to do 20 things at once instead of doing one thing really well.

The word "priority" was never meant to be plural. When you have multiple priorities, you actually have zero priorities. And when your team gets scattered directions every day, they can't build momentum on anything that matters.

Here's what you'll learn:

• The simple exercise to narrow infinite tasks down to your one true priority
• Why "minimum viable" beats "perfect" every single time
• How to let projects breathe before moving to the next shiny thing
• The accountability systems that keep you (and your team) on track

Whether you're building systems, launching products, or scaling your business, this episode shows you how to break the cycle of endless baby steps and start actually completing the things that move your business forward. (And if you're struggling with perfectionism, check out our episode on "Why perfection is killing your business growth."

Ready to get focused and get things done? We're here to help you build the systems and accountability you need to scale sustainably.

Enjoying the podcast? A 5-star review would mean a lot! It helps other listeners find our show and lets us know we're hitting the mark. And don't forget to subscribe—new episodes drop every week!

Disclosure: Some of the links above are affiliate links. This means that at no additional cost to you, we may earn a commission if you click through and make a purchase. Thank you for supporting the podcast!

For more information, visit our website at biggestgoal.ai.

Want more valuable content and helpful tips?

Explore our Courses/Programs:

• Complete our self-paced Process Mapping course

Enjoy our Free Tools:

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Connect with Us:

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