In this episode, Alpesh Patel and I are joined by Justin Chappell. Justin has extensive experience in Customer Success - as a company founder, consultant, and organization leader.

Our discussion centered on Justin's approach to accelerating customer time to value.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

In this episode, we are joined by again by Tobias Kederer, a seasoned Consulting and PS Executive.

Tobias has spent his entire career in Professional Services - first in pure consulting for some large firms (i.e. Andersen Consulting) and smaller boutique consulting firms and since 2006 in ProServe leadership roles for a variety of Saas/Tech companies.

In this session, we delve into four (4) key things to do to drive optimal customer focus during on-boaring (and beyond).

As Tobias says, "the customer may not always be right, but the customer is never wrong!"

Listen in for key actions you can take to drive an enhanced customer experience.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

In this episode, we are joined by Jens Harder, Senior Directior of Professional Services EMEA for Sitecore.

Over the course of our podcast seasons, we've discussed Services as a Product (SaaP(TM)) with a number of PS execs.

In this session, we delve into Jens' push for Annual Recurring Revenue (ARR) Services; ultimately creating greater predictability for both revenue and billable utilization - while also enhancing the on-going customer experience.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance