Welcome back to All Things Considered CX! In this episode, Bob Azman is joined by LinkedIn expert and personal branding strategist, Carol Kaemmerer . As the new year kicks off amid a challenging economic landscape marked by recent layoffs, Bob Azman brings Carol Kaemmerer to share her insights on building an impactful professional presence online—especially when the job market is tight.

Together, they dive deep into the current state of employment, the growing influence of AI on the workplace, and why intentionality on LinkedIn is more important than ever. Carol Kaemmerer, author of “LinkedIn for the Savvy,” walks us through her five-point “Brilliance Framework,” designed to help leaders and professionals stand out authentically, maximize their digital real estate, and foster meaningful engagement. Plus, she offers actionable tips on striking the right balance between personal branding and strategic interaction on LinkedIn.

Whether you're proactively managing your career or navigating a job transition, this episode is packed with wisdom to help you harness LinkedIn's full potential and position yourself for opportunity—all while staying true to your unique story.

Welcome back to All Things Considered CX! In this episode, Bob Azman is joined by LinkedIn expert and personal branding strategist, Carol Kaemmerer . As the new year kicks off amid a challenging economic landscape marked by recent layoffs, Bob Azman brings Carol Kaemmerer to share her insights on building an impactful professional presence online—especially when the job market is tight.

Together, they dive deep into the current state of employment, the growing influence of AI on the workplace, and why intentionality on LinkedIn is more important than ever. Carol Kaemmerer, author of “LinkedIn for the Savvy,” walks us through her five-point “Brilliance Framework,” designed to help leaders and professionals stand out authentically, maximize their digital real estate, and foster meaningful engagement. Plus, she offers actionable tips on striking the right balance between personal branding and strategic interaction on LinkedIn.

Whether you're proactively managing your career or navigating a job transition, this episode is packed with wisdom to help you harness LinkedIn's full potential and position yourself for opportunity—all while staying true to your unique story.

Welcome back to All Things Considered CX. In this episode, host Bob Azman is joined by Chander Sharma, a seasoned global executive, leadership advisor, and author, to unpack the real challenges large organizations face in today’s fast-moving business landscape.

Drawing from decades of experience across industries and continents, Chander shares powerful insights on how leadership, culture, and organizational clarity shape business transformation and customer experience. The conversation centers on his book, Busyness to Business, and its practical 5P framework—Purpose, Process, People, Practice, and Perspective—a model designed to help leaders cut through noise, eliminate unproductive busyness, and refocus on what truly drives value.

Along the way, Bob and Chander explore real-world examples, including the “Amazon effect,” Walmart’s turnaround, and leadership lessons from icons like Satya Nadella and Warren Buffett. The discussion is packed with actionable takeaways for executives and customer experience professionals who want to lead with intention, align their teams, and adapt to constant change.

You’ll also learn about a free benchmarking resource that helps leaders assess how aligned and effective their organizations truly are. If you’re looking to elevate your leadership approach and sharpen your customer focus, this is an episode you won’t want to miss.

Welcome back to All Things Considered CX. In this episode, host Bob Azman is joined by Chander Sharma, a seasoned global executive, leadership advisor, and author, to unpack the real challenges large organizations face in today’s fast-moving business landscape.

Drawing from decades of experience across industries and continents, Chander shares powerful insights on how leadership, culture, and organizational clarity shape business transformation and customer experience. The conversation centers on his book, Busyness to Business, and its practical 5P framework—Purpose, Process, People, Practice, and Perspective—a model designed to help leaders cut through noise, eliminate unproductive busyness, and refocus on what truly drives value.

Along the way, Bob and Chander explore real-world examples, including the “Amazon effect,” Walmart’s turnaround, and leadership lessons from icons like Satya Nadella and Warren Buffett. The discussion is packed with actionable takeaways for executives and customer experience professionals who want to lead with intention, align their teams, and adapt to constant change.

You’ll also learn about a free benchmarking resource that helps leaders assess how aligned and effective their organizations truly are. If you’re looking to elevate your leadership approach and sharpen your customer focus, this is an episode you won’t want to miss.

Welcome back to All Things Considered CX! In today's episode, Bob Azman sits down with Simon Robinson, CEO of Holonomics and co-author of "Designing Customer Experiences with Soul." Together, they dive deep into the world of customer experience—tracing Simon's pioneering journey from British Telecom’s human factors department to launching one of the world’s first mobile internet portals.

Simon Robinson also shares insights on why the customer lifecycle should be at the heart of business strategy, not just a marketing exercise, and reveals powerful tools and frameworks that help businesses foster meaningful, soulful connections with customers and employees alike.

They’ll also discuss the importance of aligning brand, strategy, and customer-centric thinking, and how Simon’s visual playbook and operating system offer organizations practical steps to embed these practices—from the C-suite to the front lines.

Tune in for a thought-provoking conversation on elevating CX, connecting with soul, and creating genuine value—plus details on how you can access Simon’s transformative CX playbook. Don’t miss it!

Welcome back to All Things Considered CX! In today's episode, Bob Azman sits down with Simon Robinson, CEO of Holonomics and co-author of "Designing Customer Experiences with Soul." Together, they dive deep into the world of customer experience—tracing Simon's pioneering journey from British Telecom’s human factors department to launching one of the world’s first mobile internet portals.

Simon Robinson also shares insights on why the customer lifecycle should be at the heart of business strategy, not just a marketing exercise, and reveals powerful tools and frameworks that help businesses foster meaningful, soulful connections with customers and employees alike.

They’ll also discuss the importance of aligning brand, strategy, and customer-centric thinking, and how Simon’s visual playbook and operating system offer organizations practical steps to embed these practices—from the C-suite to the front lines.

Tune in for a thought-provoking conversation on elevating CX, connecting with soul, and creating genuine value—plus details on how you can access Simon’s transformative CX playbook. Don’t miss it!

In this episode, Bob Azman explores the powerful connection between mental health and workplace performance with special guest Rachel Lutz Guevara, Division Vice President of Trust and Safety at TaskUs.

Rachel shares her inspiring journey from a background in clinical mental health care to leading a global psychological health and safety program for frontline digital workers. Together, they uncover how proactive wellness initiatives can transform both employee experience and business outcomes—reducing attrition, absenteeism, and burnout while strengthening resilience and customer satisfaction.

Discover how TaskUs is setting new industry standards by integrating wellness into business operations, empowering global teams, and influencing clients to rethink their own approach to employee wellbeing.

Whether you’re a business leader, CX professional, or people manager, this episode will help you understand how mental health can become a strategic advantage—and why investing in your people’s wellbeing is one of the smartest business decisions you can make.

In this episode, Bob Azman explores the powerful connection between mental health and workplace performance with special guest Rachel Lutz Guevara, Division Vice President of Trust and Safety at TaskUs.

Rachel shares her inspiring journey from a background in clinical mental health care to leading a global psychological health and safety program for frontline digital workers. Together, they uncover how proactive wellness initiatives can transform both employee experience and business outcomes—reducing attrition, absenteeism, and burnout while strengthening resilience and customer satisfaction.

Discover how TaskUs is setting new industry standards by integrating wellness into business operations, empowering global teams, and influencing clients to rethink their own approach to employee wellbeing.

Whether you’re a business leader, CX professional, or people manager, this episode will help you understand how mental health can become a strategic advantage—and why investing in your people’s wellbeing is one of the smartest business decisions you can make.