Welcome back to All Things Considered CX. In this episode, host Bob Azman is joined by Chandra Sharma, a seasoned global executive, leadership advisor, and author, to unpack the real challenges large organizations face in today’s fast-moving business landscape.

Drawing from decades of experience across industries and continents, Chandra shares powerful insights on how leadership, culture, and organizational clarity shape business transformation and customer experience. The conversation centers on his book, Busyness to Business, and its practical 5P framework—Purpose, Process, People, Practice, and Perspective—a model designed to help leaders cut through noise, eliminate unproductive busyness, and refocus on what truly drives value.

Along the way, Bob and Chandra explore real-world examples, including the “Amazon effect,” Walmart’s turnaround, and leadership lessons from icons like Satya Nadella and Warren Buffett. The discussion is packed with actionable takeaways for executives and customer experience professionals who want to lead with intention, align their teams, and adapt to constant change.

You’ll also learn about a free benchmarking resource that helps leaders assess how aligned and effective their organizations truly are. If you’re looking to elevate your leadership approach and sharpen your customer focus, this is an episode you won’t want to miss.

Welcome back to All Things Considered CX. In this episode, host Bob Azman is joined by Chandra Sharma, a seasoned global executive, leadership advisor, and author, to unpack the real challenges large organizations face in today’s fast-moving business landscape.

Drawing from decades of experience across industries and continents, Chandra shares powerful insights on how leadership, culture, and organizational clarity shape business transformation and customer experience. The conversation centers on his book, Busyness to Business, and its practical 5P framework—Purpose, Process, People, Practice, and Perspective—a model designed to help leaders cut through noise, eliminate unproductive busyness, and refocus on what truly drives value.

Along the way, Bob and Chandra explore real-world examples, including the “Amazon effect,” Walmart’s turnaround, and leadership lessons from icons like Satya Nadella and Warren Buffett. The discussion is packed with actionable takeaways for executives and customer experience professionals who want to lead with intention, align their teams, and adapt to constant change.

You’ll also learn about a free benchmarking resource that helps leaders assess how aligned and effective their organizations truly are. If you’re looking to elevate your leadership approach and sharpen your customer focus, this is an episode you won’t want to miss.

Welcome back to All Things Considered CX! In today's episode, Bob Azman sits down with Simon Robinson, CEO of Holonomics and co-author of "Designing Customer Experiences with Soul." Together, they dive deep into the world of customer experience—tracing Simon's pioneering journey from British Telecom’s human factors department to launching one of the world’s first mobile internet portals.

Simon Robinson also shares insights on why the customer lifecycle should be at the heart of business strategy, not just a marketing exercise, and reveals powerful tools and frameworks that help businesses foster meaningful, soulful connections with customers and employees alike.

They’ll also discuss the importance of aligning brand, strategy, and customer-centric thinking, and how Simon’s visual playbook and operating system offer organizations practical steps to embed these practices—from the C-suite to the front lines.

Tune in for a thought-provoking conversation on elevating CX, connecting with soul, and creating genuine value—plus details on how you can access Simon’s transformative CX playbook. Don’t miss it!

Welcome back to All Things Considered CX! In today's episode, Bob Azman sits down with Simon Robinson, CEO of Holonomics and co-author of "Designing Customer Experiences with Soul." Together, they dive deep into the world of customer experience—tracing Simon's pioneering journey from British Telecom’s human factors department to launching one of the world’s first mobile internet portals.

Simon Robinson also shares insights on why the customer lifecycle should be at the heart of business strategy, not just a marketing exercise, and reveals powerful tools and frameworks that help businesses foster meaningful, soulful connections with customers and employees alike.

They’ll also discuss the importance of aligning brand, strategy, and customer-centric thinking, and how Simon’s visual playbook and operating system offer organizations practical steps to embed these practices—from the C-suite to the front lines.

Tune in for a thought-provoking conversation on elevating CX, connecting with soul, and creating genuine value—plus details on how you can access Simon’s transformative CX playbook. Don’t miss it!

In this episode, Bob Azman explores the powerful connection between mental health and workplace performance with special guest Rachel Lutz Guevara, Division Vice President of Trust and Safety at TaskUs.

Rachel shares her inspiring journey from a background in clinical mental health care to leading a global psychological health and safety program for frontline digital workers. Together, they uncover how proactive wellness initiatives can transform both employee experience and business outcomes—reducing attrition, absenteeism, and burnout while strengthening resilience and customer satisfaction.

Discover how TaskUs is setting new industry standards by integrating wellness into business operations, empowering global teams, and influencing clients to rethink their own approach to employee wellbeing.

Whether you’re a business leader, CX professional, or people manager, this episode will help you understand how mental health can become a strategic advantage—and why investing in your people’s wellbeing is one of the smartest business decisions you can make.

In this episode, Bob Azman explores the powerful connection between mental health and workplace performance with special guest Rachel Lutz Guevara, Division Vice President of Trust and Safety at TaskUs.

Rachel shares her inspiring journey from a background in clinical mental health care to leading a global psychological health and safety program for frontline digital workers. Together, they uncover how proactive wellness initiatives can transform both employee experience and business outcomes—reducing attrition, absenteeism, and burnout while strengthening resilience and customer satisfaction.

Discover how TaskUs is setting new industry standards by integrating wellness into business operations, empowering global teams, and influencing clients to rethink their own approach to employee wellbeing.

Whether you’re a business leader, CX professional, or people manager, this episode will help you understand how mental health can become a strategic advantage—and why investing in your people’s wellbeing is one of the smartest business decisions you can make.

Welcome back to All Things Considered CX! In today's episode, Bob Azman sits down with Nemo Neal, though you might know him better as the chief of design at Mozee, and by his DJ handle, Nemo.

Nemo joins us from inside one of Mozee's autonomous development vehicles to share his unconventional journey from insurance salesman and DJ to automotive design leader. Together, Bob and Nemo dig deep into the future of autonomous vehicles, the power of parallel thinking in design, and why it’s critical to understand not just what end users want—but why they want it.

You’ll hear how Nemo and the team at Mozee are reimagining urban mobility for cities, campuses, resorts, and beyond, harnessing next-generation technology like Generative Perception Intelligence (GPI) to build smarter, safer, and more connected transportation. Plus, Nemo opens up about keeping creativity alive amidst pragmatism and what it means to design experiences people haven’t even dreamed of yet.

If you’re curious about innovation at the intersection of technology, design, and customer experience—or just looking for some real inspiration to shake up your own approach—this episode is for you. Let’s dive in!

Welcome back to All Things Considered CX! In today's episode, Bob Azman sits down with Nemo Neal, though you might know him better as the chief of design at Mozee, and by his DJ handle, Nemo.

Nemo joins us from inside one of Mozee's autonomous development vehicles to share his unconventional journey from insurance salesman and DJ to automotive design leader. Together, Bob and Nemo dig deep into the future of autonomous vehicles, the power of parallel thinking in design, and why it’s critical to understand not just what end users want—but why they want it.

You’ll hear how Nemo and the team at Mozee are reimagining urban mobility for cities, campuses, resorts, and beyond, harnessing next-generation technology like Generative Perception Intelligence (GPI) to build smarter, safer, and more connected transportation. Plus, Nemo opens up about keeping creativity alive amidst pragmatism and what it means to design experiences people haven’t even dreamed of yet.

If you’re curious about innovation at the intersection of technology, design, and customer experience—or just looking for some real inspiration to shake up your own approach—this episode is for you. Let’s dive in!