Account Management (a tactical guide to success) Podcast Por Fred Fuller and John Brown arte de portada

Account Management (a tactical guide to success)

Account Management (a tactical guide to success)

De: Fred Fuller and John Brown
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New to the role of Account (or Client) Management? Want to learn specific tactics to help you be a better client manager? You’ve come to the right place. Account Management (a tactical guide to success) is the podcast for what happens after the sale. We offer sound advice for Account Management professionals who want to sharpen their skills and grow in the role. We focus on real-world advice and tactics for success.Fred Fuller and John Brown Economía Gestión Gestión y Liderazgo
Episodios
  • DISC for Account Managers

    DISC for Account Managers
    Oct 19 2025

    In this episode, Fred and John discuss using DISC as an Account Manager:

    • Review of what DISC means and how to use as an Account Manager
    • Fred and John's DISC profiles
    • We attempt to guess famous people's profiles


    Also a discussion of Pop-Tarts
    Más Menos
    51 m
  • How to Work with Internal teams

    How to Work with Internal teams
    Oct 5 2025

    In this episode, Fred and John discuss:

    • Misconceptions on how to work with internal teams
    • What to do instead
    Más Menos
    49 m
  • Finance and Accounting for Account Managers

    Finance and Accounting for Account Managers
    Sep 28 2025

    In this episode, Fred and John discuss:

    • Mindset of Accounting and Finance (vs. Account Managers)
    • Finance's primary concerns
    • How to interpret the output of Finance and Accounting as an Account Manager
    Más Menos
    53 m
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You can tell Fred and John have walked the walk of account management. This is great knowledge for anyone who deals with customers in a B2B way. I often wonder should I do X or Y and they teach you how to make decisions on your own rather than just tell you what to do.
Their zany banter is also very entertaining and shows that being human is part of the process of client success/account management.
If you don't think spending $50 to get a couple of classes a month from these guys would be worth it, you should go back to answering calls on the customer support line.

Real World Experience

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