Learn how Coveo automated LLM migration like a "mind transplant," building frameworks to optimize prompts and maintain quality across model changes.

Topics Include:

• AWS and Coveo discuss their Gen-AI innovation using Amazon Bedrock and Nova.
• Coveo faced multi-cloud complexity, data residency requirements, and rising AI costs.
• Coveo indexes enterprise content across hundreds of sources while maintaining security permissions.
• The platform powers search, generative answers, and AI agents across commerce and support.
• CRGA is Coveo's fully managed RAG solution deployed in days, not months.
• Customers see 20-30% case reduction; SAP Concur saves €8 million annually.
• Original architecture used GPT on Azure; migration targeted Nova Lite on Bedrock.
• Infrastructure setup involved guardrails and load testing for 70 billion monthly tokens.
• Migrating LLMs is like a "mind transplant"—prompts must be completely re-optimized.
• Coveo built automated evaluation framework testing 20+ behaviors with each system change.
• Nova Lite improved answer accuracy, reduced hallucinations, and matched GPT-4o Mini performance.
• Migration simplified governance, enabled regional compliance, reduced latency, and lowered costs.

Participants:

• Sebastien Paquet – Vice President, AI Strategy, Coveo
• Yanick Houngbedji – Solutions Architect Canada ISV, Amazon Web Services

See how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/

Dion Hinchcliffe, Vice President of CIO Practice at Futurum Group, reveals how EMEA software companies can turn Europe's regulatory rigor into a competitive superpower while navigating AI adoption and cloud transformation challenges.

Topics Include:

• AWS surveyed 750+ EMEA software companies to understand their growth challenges.
• European tech firms lag US counterparts but AI presents catch-up opportunity.
• EMEA companies prioritize data sovereignty and privacy over rapid cloud adoption.
• Tier-2 local cloud providers often lack capabilities needed for global scaling.
• Cloud-native companies show faster growth and innovation than traditional competitors.
• Best practices for cloud architecture now well-established across major platforms.
• CEOs lead AI transformation; 100% of tracked companies using AI substantially.
• Software companies report 80% of customers now requesting AI capabilities.
• IT talent shortage requires solutions needing minimal specialized skills to deploy.
• ERP modernization accelerating as cloud-native systems offer superior capabilities.
• Europe's regulatory rigor becomes competitive advantage in trustworthy technology.
• AI adoption continues at light speed; quantum computing emerges within five years.

Participants:

• Dion Hinchcliffe - Vice President of CIO Practice, Futurum Group
• Massimo Ghislandi – Head of EMEA Marketing for Software Companies, Amazon Web Services

See how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/

Experienced CISOs from MongoDB and Gusto reveal proven frameworks for translating complex cybersecurity metrics into board-friendly presentations that drive decision-making.

Topics Include:

• Security leaders discuss challenges of presenting technical cybersecurity topics to boards
• MongoDB CISO presents three times in six months, Gusto director five times
• Three-angle metrics framework: environmental threats, prevention quality, and detection/response speed capabilities
• Board members switch contexts frequently, requiring extensive education and simplified heat maps
• Repeatable presentation models help board members follow consistent data across meetings
• Audit committees get different depth than general board updates on programs
• New technologies like AI require educating boards on risks versus opportunities
• Foundational security principles like zero trust remain constant regardless of technology
• Security buzzwords need translation appendices since board members forget technical definitions
• Financial services background helps translate cyber risks into dollar amounts boards understand
• Third-party penetration testing provides independent validation but requires vendor rotation strategies
• Limited 30-minute board time means trusting security leaders' vendor diligence decisions
• First-time CISOs should educate on threat landscape then tailor strategy to company
• Balance discussing shiny new technologies with essential foundational security blocking and tackling
• AI implementation spans customer features, infrastructure security, and augmenting security capabilities internally

Participants:

• Sean Josephson - Sr. Director of Information Security, Gusto
• Julien Soriano – Sr. Vice President, CISO, MongoDB
• Gee Rittenhouse - Vice President, Security Services, Amazon Web Services

Further Links:

• Gusto: Website – LinkedIn
• MongoDB: Website – LinkedIn – AWS Marketplace

See how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/