Industry leaders from Kore AI, SS&C Blue Prism and AWS reveal what actually works in agentic AI deployment, from contact center automation to employee productivity, with proven strategies for regulated industries.

Topics Include:

• Kore AI and SS&C Blue Prism leaders discuss achievable agentic AI actions
• Three deployment areas show real ROI: customer service, employee automation, and process workflows
• Kore AI handles billions of annual interactions, with 85% focused on contact center operations
• SS&C Blue Prism achieved $200 million annual savings using agentic AI across 120 internal use cases
• The company processes 6 million transactions monthly consuming 10-12 billion tokens in production
• Regulated industries like financial services and healthcare successfully deploy agentic AI with proper guardrails
• eBay case study demonstrates measurable productivity gains tied directly to AI agent implementation
• Two identical pilot programs yielded different results: one tied to business outcomes, one didn't
• ISVs should stop chasing shiny objects and focus on solving customers' stickiest problems instead
• Design for scale from day one and accept no single vendor solves everything alone
• Employee-facing use cases carry less risk than customer-facing applications for initial AI deployments
• Combining deterministic automation with AI plus governance creates more viable and trustworthy solutions

Participants:

• Erik Walton - EVP of WW Sales/Partner Sales, Kore AI
• Satish Shenoy - VP, Global Technology Alliances & AI GTM, SS&C Blue Prism
• Arym Diamond – Head of North America Data & AI Sales, Amazon Web Services

See how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/

CEO Scott Stephenson explains how Deepgram's voice AI technology powers everything from pharmacies to drive-thru ordering and why, after so many years, Voice AI is now ready for prime time.

Topics Include:

• Scott Stephenson introduces Deepgram as an audio AI company building speech products
• Major brands like CVS and Anthropic use Deepgram to power voice agents
• CVS handles prescription status calls where 25-40% ask if prescriptions are ready
• Voice technology now accurately understands diverse accents and speech patterns from callers
• Automated systems free pharmacists to focus on their actual jobs instead
• Jack in the Box uses Deepgram for drive-thru ordering with natural conversations
• Previous McDonald's and Wendy's failures happened because the technology wasn't ready yet
• Voice AI can handle any task with text input like CRM notes
• Healthcare companies adopted voice AI faster than expected despite compliance hurdles
• Staffing shortages drove hospitals to push through HIPAA and regulatory red tape
• First misconception: AI will never match human performance in customer interactions
• Second misconception: one product should solve all voice-related business problems
• Companies must strategically decide what to build, partner on, or buy
• Deepgram's research team controls speech speed and outputs conversational data like timestamps
• Adoption will feel slow initially but suddenly be everywhere within three years

Participants:

• Scott Stephenson – Co-Founder & CEO, Deepgram

See how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/

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Uri Cohen reveals how Elastic transformed from managing 50,000 complex clusters to building a seamless serverless platform that eliminates operational overhead while scaling globally

Topics Include:

• Johan Broman of AWS hosts Uri Cohen who leads Elastic's platform products team
• Uri shares his nine-year journey at Elastic from small company to global scale
• Elasticsearch started 15 years ago, becoming popular for search, logs, and security events
• Elastic Cloud launched 2015, but users struggled with shards, nodes, and infrastructure complexity
• Serverless eliminates operational concerns, letting users just ingest and analyze their data
• Design goal: maintain familiar Elasticsearch experience while removing all infrastructure management burden
• Chose complete architectural redesign over retrofitting auto-scaling to existing infrastructure
• New architecture uses S3 persistence with lightweight routing layer serving 50,000+ clusters
• Cell-based design limits blast radius and improves multi-tenancy across 40+ global regions
• Learned S3 API costs can explode unexpectedly without careful request pattern optimization
• AI transforms security workflows: 10,000 alerts become 3 actionable attack summaries automatically
• Weekly continuous deployment enables faster innovation delivery without waiting for version releases

Participants:

• Uri Cohen – Vice President of Product Management, Platform, Elastic
• Johan Broman – EMEA ISV Head of Solutions Architecture, Amazon Web Services

See how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/