-
The Power of Promise
- How to Win and Keep Customers by Telling the Truth About Your Brand
- Narrado por: Ken Mosesian
- Duración: 4 h y 10 m
Failed to add items
Add to Cart failed.
Error al Agregar a Lista de Deseos.
Error al eliminar de la lista de deseos.
Error al añadir a tu biblioteca
Error al seguir el podcast
Error al dejar de seguir el podcast
Exclusivo para miembros Prime: ¿Nuevo en Audible? Obtén 2 audiolibros gratis con tu prueba.
The Power of Promise
Compra ahora por US$14.95
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
Los oyentes también disfrutaron...
-
Amaze Every Customer Every Time
- 52 Tools for Delivering the Most Amazing Customer Service on the Planet
- De: Shep Hyken
- Narrado por: Joe Bronzi
- Duración: 5 h y 26 m
- Versión completa
-
General4.5 out of 5 stars 211
-
Narración:4.5 out of 5 stars 183
-
Historia4 out of 5 stars 183
You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business - in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top 10 customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction.
-
1 out of 5 stars
-
Every business cliche you have ever heard in 52 easy steps
- De Scott J. Jones MD en 01-24-18
De: Shep Hyken
-
Never Lose a Customer Again
- Turn Any Sale into Lifelong Loyalty in 100 Days
- De: Joey Coleman
- Narrado por: Joey Coleman
- Duración: 9 h y 28 m
- Versión completa
-
General4.5 out of 5 stars 784
-
Narración:5 out of 5 stars 679
-
Historia4.5 out of 5 stars 678
Coleman offers a system designed to dramatically increase customer retention and as a result, the bottom line. He identifies eight distinct emotional needs customers undergo during the 100 days following a purchase, whether it's as small as a new drink at Starbucks or as big as a house. If you can understand and anticipate these phases, you can use a myriad of techniques - in-person, email, mail, and video - to cement a long and valuable partnership.
-
1 out of 5 stars
-
Message tainted by using shady biz as examples
- De Amazon Customer en 04-25-19
De: Joey Coleman
-
Find Your Why
- A Practical Guide for Discovering Purpose for You and Your Team
- De: Simon Sinek, David Mead, Peter Docker
- Narrado por: Stephen Shedletzky, Simon Sinek
- Duración: 4 h y 56 m
- Versión completa
-
General4.5 out of 5 stars 2,365
-
Narración:4.5 out of 5 stars 1,994
-
Historia4 out of 5 stars 1,992
Start with Why has led millions of listeners to rethink everything they do in their personal lives, their careers, and their organizations. Now, Find Your Why picks up where Start with Why left off. It tells you how to apply Simon Sinek's powerful insights so you can find more inspiration at work - and, in turn, inspire those around you. Whether you've just started your first job, are leading a team, or are CEO of your own company, the exercises in this audiobook will guide you along a path to long-term success and fulfillment - for both you and your colleagues.
-
1 out of 5 stars
-
DO NOT GET THE AUDIO BOOK GET THE BOOK BOOK
- De Jeff and Erin en 12-03-17
De: Simon Sinek, y otros
-
How to Be a Great Boss
- De: Gino Wickman, René Boer
- Narrado por: Peter Berkrot
- Duración: 3 h y 37 m
- Versión completa
-
General4.5 out of 5 stars 1,205
-
Narración:4.5 out of 5 stars 1,003
-
Historia4.5 out of 5 stars 993
In How to Be a Great Boss, Gino Wickman and René Boer present a straightforward, practical approach to help bosses at all levels of an organization get the most from their people. They share time-tested tools that have worked for more than 30,000 bosses in every industry. You can learn to be a great boss - and dramatically improve both your organization's performance and your team's excitement about their work.
-
4 out of 5 stars
-
Great principles, but repetitive of Traction
- De Amazon Customer en 11-03-16
De: Gino Wickman, y otros
-
Fierce Conversations
- Achieving Success at Work & in Life, One Conversation at a Time
- De: Susan Craig Scott M.D.
- Narrado por: Susan Craig Scott
- Duración: 13 h y 33 m
- Versión completa
-
General4.5 out of 5 stars 830
-
Narración:4.5 out of 5 stars 684
-
Historia4.5 out of 5 stars 675
As the master teacher of positive change through powerful communication, Susan Scott wants you to succeed. To do that, you must transform everyday conversations in effective ways to get your message across.
-
5 out of 5 stars
-
loved it
- De Jason R. Parrish en 08-01-17
-
The 5 Secrets of a Phenomenal Business
- De: Howard Partridge
- Narrado por: Howard Partridge
- Duración: 9 h y 15 m
- Versión completa
-
General5 out of 5 stars 36
-
Narración:5 out of 5 stars 32
-
Historia5 out of 5 stars 31
The one and only reason your business exists (and why it matters). Your business can have a dramatic impact on your personal life. Understanding why you are in business will help you enjoy your business more and will help you build the right kind of business.
-
5 out of 5 stars
-
Perfect book
- De Joshua A. Lile en 01-12-18
De: Howard Partridge
-
Amaze Every Customer Every Time
- 52 Tools for Delivering the Most Amazing Customer Service on the Planet
- De: Shep Hyken
- Narrado por: Joe Bronzi
- Duración: 5 h y 26 m
- Versión completa
-
General4.5 out of 5 stars 211
-
Narración:4.5 out of 5 stars 183
-
Historia4 out of 5 stars 183
You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business - in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top 10 customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction.
-
1 out of 5 stars
-
Every business cliche you have ever heard in 52 easy steps
- De Scott J. Jones MD en 01-24-18
De: Shep Hyken
-
Never Lose a Customer Again
- Turn Any Sale into Lifelong Loyalty in 100 Days
- De: Joey Coleman
- Narrado por: Joey Coleman
- Duración: 9 h y 28 m
- Versión completa
-
General4.5 out of 5 stars 784
-
Narración:5 out of 5 stars 679
-
Historia4.5 out of 5 stars 678
Coleman offers a system designed to dramatically increase customer retention and as a result, the bottom line. He identifies eight distinct emotional needs customers undergo during the 100 days following a purchase, whether it's as small as a new drink at Starbucks or as big as a house. If you can understand and anticipate these phases, you can use a myriad of techniques - in-person, email, mail, and video - to cement a long and valuable partnership.
-
1 out of 5 stars
-
Message tainted by using shady biz as examples
- De Amazon Customer en 04-25-19
De: Joey Coleman
-
Find Your Why
- A Practical Guide for Discovering Purpose for You and Your Team
- De: Simon Sinek, David Mead, Peter Docker
- Narrado por: Stephen Shedletzky, Simon Sinek
- Duración: 4 h y 56 m
- Versión completa
-
General4.5 out of 5 stars 2,365
-
Narración:4.5 out of 5 stars 1,994
-
Historia4 out of 5 stars 1,992
Start with Why has led millions of listeners to rethink everything they do in their personal lives, their careers, and their organizations. Now, Find Your Why picks up where Start with Why left off. It tells you how to apply Simon Sinek's powerful insights so you can find more inspiration at work - and, in turn, inspire those around you. Whether you've just started your first job, are leading a team, or are CEO of your own company, the exercises in this audiobook will guide you along a path to long-term success and fulfillment - for both you and your colleagues.
-
1 out of 5 stars
-
DO NOT GET THE AUDIO BOOK GET THE BOOK BOOK
- De Jeff and Erin en 12-03-17
De: Simon Sinek, y otros
-
How to Be a Great Boss
- De: Gino Wickman, René Boer
- Narrado por: Peter Berkrot
- Duración: 3 h y 37 m
- Versión completa
-
General4.5 out of 5 stars 1,205
-
Narración:4.5 out of 5 stars 1,003
-
Historia4.5 out of 5 stars 993
In How to Be a Great Boss, Gino Wickman and René Boer present a straightforward, practical approach to help bosses at all levels of an organization get the most from their people. They share time-tested tools that have worked for more than 30,000 bosses in every industry. You can learn to be a great boss - and dramatically improve both your organization's performance and your team's excitement about their work.
-
4 out of 5 stars
-
Great principles, but repetitive of Traction
- De Amazon Customer en 11-03-16
De: Gino Wickman, y otros
-
Fierce Conversations
- Achieving Success at Work & in Life, One Conversation at a Time
- De: Susan Craig Scott M.D.
- Narrado por: Susan Craig Scott
- Duración: 13 h y 33 m
- Versión completa
-
General4.5 out of 5 stars 830
-
Narración:4.5 out of 5 stars 684
-
Historia4.5 out of 5 stars 675
As the master teacher of positive change through powerful communication, Susan Scott wants you to succeed. To do that, you must transform everyday conversations in effective ways to get your message across.
-
5 out of 5 stars
-
loved it
- De Jason R. Parrish en 08-01-17
-
The 5 Secrets of a Phenomenal Business
- De: Howard Partridge
- Narrado por: Howard Partridge
- Duración: 9 h y 15 m
- Versión completa
-
General5 out of 5 stars 36
-
Narración:5 out of 5 stars 32
-
Historia5 out of 5 stars 31
The one and only reason your business exists (and why it matters). Your business can have a dramatic impact on your personal life. Understanding why you are in business will help you enjoy your business more and will help you build the right kind of business.
-
5 out of 5 stars
-
Perfect book
- De Joshua A. Lile en 01-12-18
De: Howard Partridge
-
Know What You're For
- A Growth Strategy for Work, an Even Better Strategy for Life
- De: Jeff Henderson, John C. Maxwell - foreword
- Narrado por: Jeff Henderson
- Duración: 5 h y 45 m
- Versión completa
-
General5 out of 5 stars 402
-
Narración:5 out of 5 stars 344
-
Historia5 out of 5 stars 340
Know What You're For details an effective growth strategy for businesses and nonprofits by closing the gap between two simple questions: What do you want to be known for? What are you known for? When the two answers match, organizations gain incredible momentum by unleashing the most powerful marketing force there is: lasting word-of-mouth support.
-
5 out of 5 stars
-
WOW!
- De Keehsa en 03-03-20
De: Jeff Henderson, y otros
-
The Fred Factor
- How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary
- De: Mark Sanborn
- Narrado por: Mark Sanborn
- Duración: 2 h y 29 m
- Versión completa
-
General4.5 out of 5 stars 897
-
Narración:4.5 out of 5 stars 700
-
Historia4.5 out of 5 stars 689
In The Fred Factor, Mark Sanborn illuminates the simple steps each of us can take to transform our own lives from the ordinary into the extraordinary. Through stories about Fred and others like him, Sanborn reveals four basic "how to" principles that will help us bring fresh energy and creativity to our life and work.
-
1 out of 5 stars
-
Background Music Ruins Audible Experience
- De KDWJT22 en 11-14-17
De: Mark Sanborn
-
The Customer Service Revolution
- Overthrow Conventional Business, Inspire Employees, and Change the World
- De: John R. DiJulius III
- Narrado por: Joel Richards
- Duración: 4 h y 54 m
- Versión completa
-
General5 out of 5 stars 31
-
Narración:5 out of 5 stars 27
-
Historia5 out of 5 stars 27
In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.
-
5 out of 5 stars
-
Must Read!
- De Jennifer Ringenberg en 06-05-23
-
Sell!
- The Way Your Customers Want to Buy
- De: Dale Carnegie & Associates
- Narrado por: Dan Strutzel
- Duración: 5 h y 10 m
- Versión completa
-
General5 out of 5 stars 26
-
Narración:5 out of 5 stars 23
-
Historia5 out of 5 stars 23
What do How to Win Friends and Influence People and Sell! have in common (other than Dale Carnegie)? They're both based on the premise that relationships are what matter. In this age where media is social and funding is raised by crowds, the sales cycle has permanently changed. It's no longer enough to know your product, nor always appropriate to challenge your customer's thinking based on your online research. In Sell!: The Way Your Customers Want to Buy, Dale Carnegie & Associates reveal the real modern sales cycle.
-
5 out of 5 stars
-
Awesome story!
- De SmartSysta en 06-07-23
-
New Sales. Simplified.
- The Essential Handbook for Prospecting and New Business Development
- De: Mike Weinberg
- Narrado por: Mike Weinberg
- Duración: 8 h y 1 m
- Versión completa
-
General5 out of 5 stars 329
-
Narración:5 out of 5 stars 272
-
Historia5 out of 5 stars 271
No matter how much repeat business you get from loyal customers, the lifeblood of your business is a constant flow of new accounts. Packed with tested strategies and anecdotes, New Sales. Simplified. offers a proven formula for prospecting, developing, and closing deals. With refreshing honesty and some much-needed humor, sales expert Mike Weinberg examines the critical mistakes made by most salespeople and executives, then provides tips to help you achieve the opposite results.
-
5 out of 5 stars
-
New sales rep
- De Amazon Customer en 02-04-21
De: Mike Weinberg
-
Iconic
- How Organizations and Leaders Attain, Sustain, and Regain the Ultimate Level of Distinction
- De: Scott McKain
- Narrado por: Scott McKain
- Duración: 5 h y 14 m
- Versión completa
-
General4.5 out of 5 stars 46
-
Narración:5 out of 5 stars 37
-
Historia5 out of 5 stars 38
With the explosion of social media, the competition for attention - and customers - is more intense than ever before. Standing out is not only more challenging than ever, it now has less of an impact on sustained growth. To be a lasting company, leader, or brand on a positive trajectory today, one must become iconic. Award-winning author and speaker Scott McKain examines what an iconic organization or leader is and helps you attain and retain that rare status. If your company has slipped in its standing, McKain teaches you how you can regain your position.
-
5 out of 5 stars
-
Iconic Book
- De MBD en 11-28-23
De: Scott McKain
-
Uplifting Service
- The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet
- De: Ron Kaufman
- Narrado por: Adam Danoff
- Duración: 7 h y 30 m
- Versión completa
-
General4.5 out of 5 stars 82
-
Narración:4.5 out of 5 stars 70
-
Historia4.5 out of 5 stars 70
In this New York Times, USA Today, and Amazon.com best-selling book, Kaufman lays out the steps you can take to build a sustainable culture that delivers outstanding service every day. He offers the tools and practices that have been proven effective in businesses, governments, communities, and homes; on every continent; and in many languages.
-
5 out of 5 stars
-
A unique perspective on service
- De Shyam Kumar en 09-09-14
De: Ron Kaufman
-
Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- De: Leonardo Inghilleri, Micah Solomon
- Narrado por: Sean Pratt
- Duración: 5 h y 39 m
- Versión completa
-
General4.5 out of 5 stars 159
-
Narración:4.5 out of 5 stars 131
-
Historia4.5 out of 5 stars 131
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
-
5 out of 5 stars
-
Great book, recommended!
- De KLD en 07-03-15
De: Leonardo Inghilleri, y otros
-
Fierce Leadership
- A Bold Alternative to the Worst "Best" Business Practices of Today
- De: Susan Scott
- Narrado por: Susan Scott
- Duración: 11 h y 11 m
- Versión completa
-
General4.5 out of 5 stars 160
-
Narración:4.5 out of 5 stars 122
-
Historia4.5 out of 5 stars 119
In Fierce Leadership, Scott teaches us how to spot the worst "best" practices in our organizations using a technique she calls "squid eye" - the ability to see the "tells" or signs that we have fallen prey to disastrous behaviors by knowing what to look for. Only then, she says, can we apply the antidote.
-
5 out of 5 stars
-
UNBELIEVABLE
- De jason kramer en 02-20-18
De: Susan Scott
-
The Culture Blueprint
- A Guide to Building the High-Performance Workplace
- De: Robert Richman
- Narrado por: Robert Richman
- Duración: 5 h y 1 m
- Versión completa
-
General4.5 out of 5 stars 30
-
Narración:4.5 out of 5 stars 29
-
Historia4.5 out of 5 stars 29
The Culture Blueprint is a systematic guide to building a company culture. This audiobook is about fostering committed, enthusiastic employees. Distilling his years of experience teaching culture-building to companies like Google, P&G, and Amazon.
De: Robert Richman
-
The Trust Edge
- How Top Leaders Gain Faster Results, Deeper Relationships, and a Strong Bottom Line
- De: David Horsager
- Narrado por: David Horsager
- Duración: 5 h y 42 m
- Versión completa
-
General4.5 out of 5 stars 196
-
Narración:4.5 out of 5 stars 165
-
Historia4.5 out of 5 stars 164
In The Trust Edge, David Horsager reveals the foundation of genuine success - trust. Based on research but made practical for today’s leader, The Trust Edge shows that trust is quantifiable and brings dramatic results to businesses and leaders. In this book, Horsager teaches listeners how to build the 8 Pillars of Trust. When leaders learn how to implement these pillars, they enjoy better relationships, reputations, retention, revenue, and results.
-
4 out of 5 stars
-
You need to build trust? Buy this audio book!
- De Nathan North en 03-20-14
De: David Horsager
-
Better Selling Through Storytelling
- The Essential Roadmap to Becoming a Revenue Rockstar
- De: John Livesay
- Narrado por: John Livesay
- Duración: 3 h y 32 m
- Versión completa
-
General4.5 out of 5 stars 50
-
Narración:4.5 out of 5 stars 42
-
Historia4.5 out of 5 stars 42
The old way of selling is to push a message or product. The new way of selling is to pull people in with a compelling story - one that is magnetic to clients. Better Selling Through Storytelling helps people become master storytellers so they can truly love what they do and get off the self-esteem roller coaster of only feeling good if their numbers are up.
-
5 out of 5 stars
-
This book is a must read if you want to attract clients!
- De Amazon Customer en 05-26-20
De: John Livesay
Resumen del Editor
Trust lies at the heart of every good customer experience. But how do you create trust and deliver on the promise of your brand?
Whether you are a business owner or an employee deeply invested in delivering on your organization’s brand promise, the most powerful way to fulfill that promise begins with becoming aligned with who you really are. The Power of Promise teaches you how to understand, declare, map, train, and deliver exactly what you’ve promised your customers, which enhance your bottom line, meet and exceed the expectations of your customers, and improve the work experience for you and your staff.
In this informative, practical, inspirational book, Ken Mosesian tells you not only how to identify the promise of your brand but also how to deliver it to your customers. Mosesian combines more than 20 years of experience in the field of business consulting with real-life examples to provide actionable steps that will improve leadership, communication and conflict resolution skills, and help you to effectively evaluate and improve your customers’ experiences, converting them into advocates.
Humans are experiential beings and collectors of experiences. You’re not just selling a computer, an accounting service, or a sandwich. You’re selling the totality of the experience, the emotion that goes with it, and the promise underlying it all.
The Power of Promise is the perfect book for anyone who wants to ensure their brand evokes the kind of emotion in their customers that delights them and inspires them to return again and again.
Related to this topic
-
Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- De: Leonardo Inghilleri, Micah Solomon
- Narrado por: Sean Pratt
- Duración: 5 h y 39 m
- Versión completa
-
General4.5 out of 5 stars 159
-
Narración:4.5 out of 5 stars 131
-
Historia4.5 out of 5 stars 131
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
-
5 out of 5 stars
-
Great book, recommended!
- De KLD en 07-03-15
De: Leonardo Inghilleri, y otros
-
High-Tech, High-Touch Customer Service
- Inspire Timeless Loyalty in the Demanding New World of Social Commerce
- De: Micah Solomon
- Narrado por: Micah Solomon, Sean Pratt
- Duración: 6 h y 7 m
- Versión completa
-
General4 out of 5 stars 81
-
Narración:4.5 out of 5 stars 69
-
Historia4 out of 5 stars 70
In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.
-
5 out of 5 stars
-
This is the book that cracks the code!
- De Nick Morgan en 04-30-13
De: Micah Solomon
-
How Did That Happen?
- Holding People Accountable for Results the Positive, Principled Way
- De: Roger Connors, Tom Smith
- Narrado por: Lloyd James
- Duración: 9 h y 53 m
- Versión completa
-
General4 out of 5 stars 96
-
Narración:4 out of 5 stars 61
-
Historia4.5 out of 5 stars 61
Drawing on case studies, many from client companies, the authors show how to establish clear expectations and manage the unmet expectations that inevitably occur. And they offer a positive, principled way that engages hearts and minds. This book can help people at every level---from senior executives to front-line workers---enjoy greater productivity, profitability, and job satisfaction.
-
1 out of 5 stars
-
HELP - How Can I Get The Lost Hours Back ?
- De Mike en 09-23-09
De: Roger Connors, y otros
-
Fred 2.0
- New Ideas on How to Keep Delivering Extraordinary Results
- De: Mark Sanborn, Margaret Kelly - foreword
- Narrado por: Stephen Bel Davies
- Duración: 4 h y 40 m
- Versión completa
-
General4 out of 5 stars 80
-
Narración:4.5 out of 5 stars 76
-
Historia4 out of 5 stars 77
Nine years ago, best-selling author and business consultant Mark Sanborn introduced the world to Fred, his postman, who delivered extraordinary service in simple but remarkable ways. Fred’s story inspired millions. Companies - even, cities - were inspired to turn the ordinary into the extraordinary each day. Today, with stiff competition from the networked global economy, delivering extraordinary results is more important than ever. With Fred 2.0, Mark not only revisits the original Fred to gain new insights, but also equips all of us with new strategies to achieve more.
-
4 out of 5 stars
-
Excellent extension of The Fred Factor
- De Mike Henry Sr. en 02-07-15
De: Mark Sanborn, y otros
-
Know What You're For
- A Growth Strategy for Work, an Even Better Strategy for Life
- De: Jeff Henderson, John C. Maxwell - foreword
- Narrado por: Jeff Henderson
- Duración: 5 h y 45 m
- Versión completa
-
General5 out of 5 stars 402
-
Narración:5 out of 5 stars 344
-
Historia5 out of 5 stars 340
Know What You're For details an effective growth strategy for businesses and nonprofits by closing the gap between two simple questions: What do you want to be known for? What are you known for? When the two answers match, organizations gain incredible momentum by unleashing the most powerful marketing force there is: lasting word-of-mouth support.
-
5 out of 5 stars
-
WOW!
- De Keehsa en 03-03-20
De: Jeff Henderson, y otros
-
The Customer Service Revolution
- Overthrow Conventional Business, Inspire Employees, and Change the World
- De: John R. DiJulius III
- Narrado por: Joel Richards
- Duración: 4 h y 54 m
- Versión completa
-
General5 out of 5 stars 31
-
Narración:5 out of 5 stars 27
-
Historia5 out of 5 stars 27
In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.
-
5 out of 5 stars
-
Must Read!
- De Jennifer Ringenberg en 06-05-23
-
Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- De: Leonardo Inghilleri, Micah Solomon
- Narrado por: Sean Pratt
- Duración: 5 h y 39 m
- Versión completa
-
General4.5 out of 5 stars 159
-
Narración:4.5 out of 5 stars 131
-
Historia4.5 out of 5 stars 131
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
-
5 out of 5 stars
-
Great book, recommended!
- De KLD en 07-03-15
De: Leonardo Inghilleri, y otros
-
High-Tech, High-Touch Customer Service
- Inspire Timeless Loyalty in the Demanding New World of Social Commerce
- De: Micah Solomon
- Narrado por: Micah Solomon, Sean Pratt
- Duración: 6 h y 7 m
- Versión completa
-
General4 out of 5 stars 81
-
Narración:4.5 out of 5 stars 69
-
Historia4 out of 5 stars 70
In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.
-
5 out of 5 stars
-
This is the book that cracks the code!
- De Nick Morgan en 04-30-13
De: Micah Solomon
-
How Did That Happen?
- Holding People Accountable for Results the Positive, Principled Way
- De: Roger Connors, Tom Smith
- Narrado por: Lloyd James
- Duración: 9 h y 53 m
- Versión completa
-
General4 out of 5 stars 96
-
Narración:4 out of 5 stars 61
-
Historia4.5 out of 5 stars 61
Drawing on case studies, many from client companies, the authors show how to establish clear expectations and manage the unmet expectations that inevitably occur. And they offer a positive, principled way that engages hearts and minds. This book can help people at every level---from senior executives to front-line workers---enjoy greater productivity, profitability, and job satisfaction.
-
1 out of 5 stars
-
HELP - How Can I Get The Lost Hours Back ?
- De Mike en 09-23-09
De: Roger Connors, y otros
-
Fred 2.0
- New Ideas on How to Keep Delivering Extraordinary Results
- De: Mark Sanborn, Margaret Kelly - foreword
- Narrado por: Stephen Bel Davies
- Duración: 4 h y 40 m
- Versión completa
-
General4 out of 5 stars 80
-
Narración:4.5 out of 5 stars 76
-
Historia4 out of 5 stars 77
Nine years ago, best-selling author and business consultant Mark Sanborn introduced the world to Fred, his postman, who delivered extraordinary service in simple but remarkable ways. Fred’s story inspired millions. Companies - even, cities - were inspired to turn the ordinary into the extraordinary each day. Today, with stiff competition from the networked global economy, delivering extraordinary results is more important than ever. With Fred 2.0, Mark not only revisits the original Fred to gain new insights, but also equips all of us with new strategies to achieve more.
-
4 out of 5 stars
-
Excellent extension of The Fred Factor
- De Mike Henry Sr. en 02-07-15
De: Mark Sanborn, y otros
-
Know What You're For
- A Growth Strategy for Work, an Even Better Strategy for Life
- De: Jeff Henderson, John C. Maxwell - foreword
- Narrado por: Jeff Henderson
- Duración: 5 h y 45 m
- Versión completa
-
General5 out of 5 stars 402
-
Narración:5 out of 5 stars 344
-
Historia5 out of 5 stars 340
Know What You're For details an effective growth strategy for businesses and nonprofits by closing the gap between two simple questions: What do you want to be known for? What are you known for? When the two answers match, organizations gain incredible momentum by unleashing the most powerful marketing force there is: lasting word-of-mouth support.
-
5 out of 5 stars
-
WOW!
- De Keehsa en 03-03-20
De: Jeff Henderson, y otros
-
The Customer Service Revolution
- Overthrow Conventional Business, Inspire Employees, and Change the World
- De: John R. DiJulius III
- Narrado por: Joel Richards
- Duración: 4 h y 54 m
- Versión completa
-
General5 out of 5 stars 31
-
Narración:5 out of 5 stars 27
-
Historia5 out of 5 stars 27
In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.
-
5 out of 5 stars
-
Must Read!
- De Jennifer Ringenberg en 06-05-23
-
Stories for Work
- The Essential Guide to Business Storytelling
- De: Gabrielle Dolan
- Narrado por: Danielle Carter
- Duración: 4 h y 40 m
- Versión completa
-
General4 out of 5 stars 40
-
Narración:4.5 out of 5 stars 34
-
Historia4 out of 5 stars 35
Stories for Work walks you through the science of storytelling, revealing the secrets behind great storytellers and showing you how to master the art of storytelling in business. Stories hold a unique place in our psyche, and the right story at the right time can be a game changer in business. Whether tragedy, triumph, tension, or transition, a good story can captivate the listener and help you achieve your goals.
-
4 out of 5 stars
-
This is a rich an enhancing experience
- De Daniel Rojecki en 12-21-19
De: Gabrielle Dolan
-
The Stay Interview
- A Manager's Guide to Keeping the Best and Brightest
- De: Richard P. Finnegan
- Narrado por: Tim Andres Pabon
- Duración: 3 h y 3 m
- Versión completa
-
General4.5 out of 5 stars 39
-
Narración:4.5 out of 5 stars 33
-
Historia4 out of 5 stars 33
This practical guide introduces managers to a powerful new engagement and retention tool: the stay interview. Smart companies have begun conducting these periodic reviews in order to discover why their important talent might leave and to solve any problems before they actually quit.
-
4 out of 5 stars
-
Great advice.
- De Kevin L. Jeter en 11-02-18
-
The Zappos Experience
- 5 Principles to Inspire, Engage, and Wow
- De: Joseph A. Michelli
- Narrado por: Joseph A. Michelli, Tom Parks
- Duración: 8 h y 32 m
- Versión completa
-
General4.5 out of 5 stars 58
-
Narración:4.5 out of 5 stars 48
-
Historia4.5 out of 5 stars 48
The Zappos Experience takes you through - and beyond - the playful, offbeat company culture Zappos has become famous for. Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-to-day basis while providing the "big picture" leadership methods that have earned the company $1 billion in annual gross sales during the last ten years - with almost no advertising. Michelli breaks the approach down into five key elements.
-
2 out of 5 stars
-
Brand propaganda
- De MR A G ADELAAR en 05-22-15
-
The Commitment Engine
- Making Work Worth It
- De: John Jantsch
- Narrado por: John Jantsch
- Duración: 6 h y 17 m
- Versión completa
-
General4.5 out of 5 stars 36
-
Narración:4.5 out of 5 stars 28
-
Historia4.5 out of 5 stars 28
The small-business guru behind Duct Tape Marketing and The Referral Engine teaches listeners how to establish lasting commitment in their employees, customers, and businesses. Why are some companies able to generate committed, long-term customers while others struggle to stay afloat? Why do the employees of some organizations fully dedicate themselves while others punch the clock without enthusiasm?
De: John Jantsch
-
The Orange Revolution
- How One Great Team Can Transform an Entire Organization
- De: Adrian Gostick, Chester Elton
- Narrado por: Adrian Gostick, Chester Elton
- Duración: 7 h y 3 m
- Versión completa
-
General4 out of 5 stars 49
-
Narración:4.5 out of 5 stars 37
-
Historia4.5 out of 5 stars 39
Following the enormous popularity of their bestselling The Carrot Principle, Adrian Gostick and Chester Elton return with a groundbreaking guide to building high-performance teams. The powerful research reported in The Orange Revolution reveals that the true driver of exceptional success for great companies is not a genius CEO....
-
5 out of 5 stars
-
Good Business Book on Teams
- De Lisa en 09-25-11
De: Adrian Gostick, y otros
-
Joy, Inc.
- How We Built a Workplace People Love
- De: Richard Sheridan
- Narrado por: Tim Andres Pabon
- Duración: 7 h y 28 m
- Versión completa
-
General4.5 out of 5 stars 304
-
Narración:4.5 out of 5 stars 271
-
Historia4.5 out of 5 stars 265
Joy, Inc. offers an inside look at how Sheridan and Menlo created a joyful culture, and shows how any organization can follow their methods for a more passionate team and sustainable, profitable results. Sheridan also shows how to run smarter meetings and build cultural training into your hiring process. Joy, Inc. offers an inspirational blueprint for listeners in any field who want a committed, energizing atmosphere at work - leading to sustainable business results.
-
5 out of 5 stars
-
Hey Menlo.
- De Stacey Colón en 03-25-16
De: Richard Sheridan
-
The High-Speed Company
- Creating Urgency and Growth in a Nanosecond Culture
- De: Jason Jennings, Laurence Haughton
- Narrado por: Jason Jennings
- Duración: 6 h y 52 m
- Versión completa
-
General5 out of 5 stars 28
-
Narración:5 out of 5 stars 27
-
Historia4.5 out of 5 stars 27
Best-selling author Jason Jennings believes that urgency and speed are keys to the growth of any business. Leaders need to adapt and ignite their workplace cultures to prevent everyone from falling behind. Jennings draws on years of research and 11,000+ in-depth interviews with executives, business owners, and CEOs across the country to uncover how successful leaders build cultures that support constant innovation and growth.
-
5 out of 5 stars
-
Incredible testament to the spirit of positive growth and change
- De Alexandra d. en 04-05-23
De: Jason Jennings, y otros
-
Sales EQ
- How Ultra High Performers Leverage Sales-Specific Emotional Intelligence to Close the Complex Deal
- De: Jeb Blount
- Narrado por: Jeb Blount
- Duración: 9 h y 2 m
- Versión completa
-
General5 out of 5 stars 1,778
-
Narración:5 out of 5 stars 1,537
-
Historia4.5 out of 5 stars 1,525
The sales profession is in the midst of a perfect storm. Buyers have more power - more information, more at stake, and more control over the sales process - than any time in history. Technology is bringing disruptive change at an ever-increasing pace, creating fear and uncertainty that leaves buyers clinging to the status quo.
-
5 out of 5 stars
-
Effective Approach to EQ Sales Mastery
- De Joe en 07-20-17
De: Jeb Blount
-
All In
- How the Best Managers Create a Culture of Belief and Drive Big Results
- De: Adrian Gostick, Chester Elton
- Narrado por: Adrian Gostick, Chester Elton
- Duración: 6 h y 55 m
- Versión completa
-
General4.5 out of 5 stars 147
-
Narración:4.5 out of 5 stars 125
-
Historia4 out of 5 stars 123
To have any hope of succeeding as a manager, you need to get your people all in. Whether you manage the smallest of teams or a multi-continent organization, you are the owner of a work culture and few things will have a bigger impact on your performance than getting your people to buy into your ideas and your cause and to believe what they do matters. Based on their extensive consulting experience, the authors present a simple seven-step road map for creating a culture of belief.
-
4 out of 5 stars
-
Interesting Theories in Management
- De Nancy en 07-28-12
De: Adrian Gostick, y otros
-
Flipping the Switch
- Unleash the Power of Personal Accountability Using the QBQ!
- De: John G. Miller
- Narrado por: John G. Miller
- Duración: 1 h y 38 m
- Versión completa
-
General4.5 out of 5 stars 221
-
Narración:5 out of 5 stars 186
-
Historia4.5 out of 5 stars 187
In QBQ! The Question Behind the Question, John G. Miller revealed how personal accountability helps to create opportunity, overcome obstacles, and achieve goals by eliminating blame, complaining, and procrastination. The result? Stronger organizations, more dynamic teams, and healthier relationships. Now Miller takes listeners to the next level to show how they can use the power of the QBQ! and personal accountability every day. When a light switch is flipped the flow of energy that is released reaches the lightbulb in an instant, bringing it to life.
-
4 out of 5 stars
-
Quick listen
- De Shea en 09-20-23
De: John G. Miller
-
Taking People With You
- The Only Way to Make Big Things Happen
- De: David Novak
- Narrado por: Sean Pratt
- Duración: 6 h y 55 m
- Versión completa
-
General4.5 out of 5 stars 347
-
Narración:4.5 out of 5 stars 286
-
Historia4 out of 5 stars 284
David Novak learned long ago that you can't lead a great organization of any size without getting your people aligned, enthusiastic, and focused relentlessly on the mission. But how do you do that? There are countless leadership books, but how many will actually help a Taco Bell shift manager, a Fortune 500 CEO, a new entrepreneur, or anyone in between? Over his 15 years at Yum! Brands, Novak has developed a trademarked program he calls Taking People with You.
-
2 out of 5 stars
-
I would like to recommend this book... but can't.
- De Michael en 01-30-12
De: David Novak
-
The Introvert Entrepreneur
- Amplify Your Strengths and Create Success on Your Own Terms
- De: Beth L. Buelow
- Narrado por: Beth L. Buelow
- Duración: 7 h y 1 m
- Versión completa
-
General4 out of 5 stars 130
-
Narración:4.5 out of 5 stars 113
-
Historia4 out of 5 stars 111
In The Introvert Entrepreneur, professional coach Beth Buelow shows listeners how to harness their natural gifts (including curiosity, independence, and a love of research) and counteract their challenges (such as an aversion to networking and self-promotion). She addresses a wide range of topics.
-
3 out of 5 stars
-
Good Info.
- De Heather Taskovics en 05-09-16
De: Beth L. Buelow
Lo que los oyentes dicen sobre The Power of Promise
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
-
Total5 out of 5 stars
-
Ejecución5 out of 5 stars
-
Historia5 out of 5 stars
- Evan
- 05-13-19
Find Your Business and Life's Core Values
A great quick read (that uses stories alongside knowledge to make it enjoyable) diving deep into not only your own values but how to pair that with your business to match the two power you to higher success.
I would recommend this book and it's highly applicable to anyone starting a personal service brand as when you are the business your own values (whether you like it or not) are intertwined with the business.
Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.
Has calificado esta reseña.
Reportaste esta reseña