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The Official Book of Electronic Etiquette
- Narrado por: Elijah Alexander
- Duración: 2 h y 44 m
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Reseñas editoriales
With all the new technology in our lives, from cell phones to social media, it can be difficult to know the best way to behave. But after listening to The Official Book of Electronic Etiquette, listeners will have a better sense of how to navigate the perils of the electronic era. Written by the founders of the National League of Junior Cotillions and narrated in pleasant fashion by performer Elijah Alexander, this audiobook is chock full of information about the best ways of using electronic technology in the home and office, whether it's leaving a voicemail message or sending an email. Plus, those with children will find the Parents' Guide to Electronic Etiquette especially useful for establishing healthy boundaries around digital communication.
Resumen del Editor
A guide to good manners and courtesy in the 21st century.
Whether you are sending an email, twittering, or just wondering if it’s appropriate to answer your phone, here are the answers to all your communication questions. Covering phones, the Internet, television, and much, much more, this accessible and lively handbook provides up-to-date information on all your modern electronic needs. Written by the founders of the National League of Junior Cotillions, this book provides the listener with access to information sought after by hundreds of people. With an easy question-and-answer format and a full, The Official Book of Electronic Etiquette is a necessity for everyone who wants to know right from wrong in the electronic age.
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Historia4 out of 5 stars 70
In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.
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5 out of 5 stars
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This is the book that cracks the code!
- De Nick Morgan en 04-30-13
De: Micah Solomon
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Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- De: Leonardo Inghilleri, Micah Solomon
- Narrado por: Sean Pratt
- Duración: 5 h y 39 m
- Versión completa
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General4.5 out of 5 stars 159
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Narración:4.5 out of 5 stars 131
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Historia4.5 out of 5 stars 131
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
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5 out of 5 stars
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Great book, recommended!
- De KLD en 07-03-15
De: Leonardo Inghilleri, y otros
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Well Said!
- Presentations and Conversations that Get Results
- De: Darlene Price
- Narrado por: Darlene Price
- Duración: 9 h y 23 m
- Versión completa
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General4.5 out of 5 stars 29
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Narración:4.5 out of 5 stars 26
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Historia4.5 out of 5 stars 26
Whether you're making a formal presentation, wooing a client, closing a sale, or proposing an idea, persuasive communication can make the difference between success and failure. Well Said! shows listeners how to put themselves in their audience's shoes and tailor their message to the needs of decision makers. It reveals simple but powerful techniques anyone can use to prioritize, organize, and economize their words so that their communications are concise, clear, and - most importantly - convincing.
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5 out of 5 stars
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I'd choose the audio over the printed book
- De S. D. Schwaitzberg en 11-24-19
De: Darlene Price
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Ghost in the Wires
- My Adventures as the World’s Most Wanted Hacker
- De: Kevin Mitnick, William L. Simon
- Narrado por: Ray Porter
- Duración: 13 h y 59 m
- Versión completa
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General4.5 out of 5 stars 10,739
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Narración:4.5 out of 5 stars 9,607
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Historia4.5 out of 5 stars 9,621
Kevin Mitnick was the most elusive computer break-in artist in history. He accessed computers and networks at the world’s biggest companies—and however fast the authorities were, Mitnick was faster, sprinting through phone switches, computer systems, and cellular networks. He spent years skipping through cyberspace, always three steps ahead and labeled unstoppable.
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4 out of 5 stars
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For a smart guy, Mitnick was an idiot
- De Joshua en 09-17-14
De: Kevin Mitnick, y otros
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Dave Barry in Cyberspace
- De: Dave Barry
- Narrado por: Shadoe Stevens
- Duración: 4 h y 37 m
- Versión completa
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General4 out of 5 stars 90
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Narración:4 out of 5 stars 34
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Historia4 out of 5 stars 34
When Dave Barry goes mano a mano with the Information Superhighway, it's guaranteed to be a rip-roaring adventure. This self-proclaimed computer geek and Pulitzer Prize-winning journalist starts with the motto, "Never read the instructions," and slides from there into the world of hardware, software, Windows 95, and the critical issue of RAM ("the bottom line is, if you're a guy, you cannot have enough RAM").
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3 out of 5 stars
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Disappointing and Dated
- De Alan Rither en 09-13-04
De: Dave Barry
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Exploding the Phone
- The Untold Story of the Teenagers and Outlaws Who Hacked Ma Bell
- De: Phil Lapsley
- Narrado por: Johann North
- Duración: 12 h y 9 m
- Versión completa
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General4.5 out of 5 stars 323
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Narración:4.5 out of 5 stars 286
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Historia4.5 out of 5 stars 287
Before smartphones, back even before the Internet and personal computer, a misfit group of technophiles, blind teenagers, hippies, and outlaws figured out how to hack the world’s largest machine: the telephone system. Starting with Alexander Graham Bell’s revolutionary "harmonic telegraph", by the middle of the 20th century the phone system had grown into something extraordinary, a web of cutting-edge switching machines and human operators that linked together millions of people like never before. But the network had a billion-dollar flaw, and once people discovered it, things would never be the same.
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5 out of 5 stars
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Great Story along with Great Technical Research
- De Elsa Braun en 04-25-16
De: Phil Lapsley
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Good in a Room
- How to Sell Yourself (and Your Ideas) and Win Over Any Audience
- De: Stephanie Palmer
- Narrado por: Judith Brackley
- Duración: 6 h y 40 m
- Versión completa
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General4 out of 5 stars 93
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Narración:4 out of 5 stars 72
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Historia4 out of 5 stars 72
Business consultant and former MGM director of creative affairs Stephanie Palmer reveals the techniques used by Hollywood's top writers, producers, and directors to get financing for their projects and explains how you can apply these techniques to be more successful in your own high-stakes meetings.
As Palmer has found, the strategies used to sell yourself and your ideas in Hollywood not only work in other businesses, they often work better.
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2 out of 5 stars
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Much Too General to Be Useful
- De Coldmountain en 05-22-15
De: Stephanie Palmer
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The Like Switch
- An Ex-FBI Agent's Guide to Influencing, Attracting, and Winning People Over
- De: Jack Schafer PhD, Ph.D. Marvin Karlins Ph.D.
- Narrado por: George Newbern
- Duración: 7 h y 40 m
- Versión completa
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General4.5 out of 5 stars 11,984
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Narración:4.5 out of 5 stars 10,297
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Historia4.5 out of 5 stars 10,226
The Like Switch is packed with all the tools you need for turning strangers into friends, whether you are on a sales call, a first date, or a job interview. As a Special Agent for the FBI's National Security Division's Behavioral Analysis Program, Dr. Jack Schafer developed dynamic and breakthrough strategies for profiling terrorists and detecting deception. Now, Dr. Schafer has evolved his proven-on-the-battlefield tactics for the day-to-day, but no less critical battle of getting people to like you.
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5 out of 5 stars
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Very informative , PDF on audible website....
- De Michael Jones en 11-30-15
De: Jack Schafer PhD, y otros
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The Customer Service Revolution
- Overthrow Conventional Business, Inspire Employees, and Change the World
- De: John R. DiJulius III
- Narrado por: Joel Richards
- Duración: 4 h y 54 m
- Versión completa
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General5 out of 5 stars 31
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Narración:5 out of 5 stars 27
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Historia5 out of 5 stars 27
In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.
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5 out of 5 stars
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Must Read!
- De Jennifer Ringenberg en 06-05-23
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50 Essential Etiquette Lessons
- How to Eat Lunch with Your Boss, Handle Happy Hour Like a Pro, and Write a Thank You Note in the Age of Texting and Tweeting
- De: Katherine Flannery
- Narrado por: Brittany Wilkerson
- Duración: 3 h y 5 m
- Versión completa
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General4.5 out of 5 stars 51
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Narración:4.5 out of 5 stars 38
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Historia4 out of 5 stars 37
Meeting strangers at a party, alone in the elevator with the CEO, declining a second date because the first was a disaster - social situations apply a lot of pressure to do and say the right thing. 50 Essential Etiquette Lessons shows you the best way to approach these common challenges with confidence and ease. Never mind putting your pinkies up when you drink tea - this guide is packed with modern examples of how to handle any sticky situation.
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2 out of 5 stars
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Some good info, negative tone
- De Kathryn Lucas en 06-18-22
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Hug Your Haters
- How to Embrace Complaints and Keep Your Customers
- De: Jay Baer
- Narrado por: Jay Baer
- Duración: 5 h y 36 m
- Versión completa
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General4.5 out of 5 stars 236
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Narración:4.5 out of 5 stars 200
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Historia4.5 out of 5 stars 200
Technology has evaporated the barriers of complaint. With smartphones and always-on Internet access, consumers complain more often and across more channels, many of them public. This requires a completely new system for instantly finding, evaluating, and addressing these complaints. Jay Baer and Edison Research conducted a landmark study of more than 2,000 consumers and found that not all complainers ("haters") are created equal.
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1 out of 5 stars
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Such a waste of time
- De hadi maghsoudi en 03-19-16
De: Jay Baer
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Listful Thinking
- Using Lists to Be More Productive, Successful and Less Stressed
- De: Paula Rizzo
- Narrado por: Paula Rizzo
- Duración: 3 h y 9 m
- Versión completa
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General4.5 out of 5 stars 46
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Narración:4.5 out of 5 stars 42
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Historia4.5 out of 5 stars 42
What do Madonna, Martha Stewart, John Lennon, Ellen DeGeneres, Ben Franklin, Ronald Reagan, Leonardo da Vinci, Thomas Edison, and Johnny Cash have in common? Each is (or was) a list maker. These successful people all use lists to keep track of their ideas, thoughts, and tasks.
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5 out of 5 stars
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Good book!
- De Amanda Hagerman en 04-01-17
De: Paula Rizzo
Lo que los oyentes dicen sobre The Official Book of Electronic Etiquette
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
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Total1 out of 5 stars
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Ejecución3 out of 5 stars
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Historia1 out of 5 stars
- Buyer of things
- 10-21-20
Dated
This would be relevant if it were 2002 and if never picked up a cell phone. Which doesn’t change the fact that most people are animals who still don’t understand the basics of etiquette.
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