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In this episode, I dive into the heated Reddit thread that’s got the MSP world buzzing — is NinjaOne offshoring support, and is it affecting quality?

We break down:

• The original claims made by a frustrated NinjaOne user

• The company’s response (straight from their CEO and SVP of Strategy)

• What the MSP community is really experiencing

• And my take on whether NinjaOne is still worth your time and trust

While the product itself is still top-tier, the real concern is about transparency, trust, and whether the shift in support is a warning sign of things to come.

If you're an MSP evaluating RMM tools — or already using NinjaOne — this episode is for you.

Let’s talk about what matters most: support you can count on when your clients need you most.

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Most IT business owners I meet are like Mozart before his first tour – talented, capable, but completely invisible.

In this episode, I break down why so many MSPs and cybersecurity companies struggle to get noticed, no matter how many posts, emails, or cold calls they do.

You’ll learn:

• Why traditional MSP marketing doesn’t work anymore

• The “Digital Tour” strategy that finally gets your business seen

• The REEP Formula (Relationships, Educate, Entertain, Present) – a simple way to turn strangers into loyal clients

• How one MSP went from sweaty palms to 23 business leads in 4 days with a single webinar

If you’re tired of being the best-kept secret in town, this episode will give you a new way to look at lead generation and scaling your IT business.

In this episode, Scott Millar is joined by Christian Bogdan of Tikko Secure to unpack the real-world opportunities (and limitations) MSPs face when deploying Microsoft Copilot. They explore how MSPs can generate project work and new revenue streams by guiding clients through the complexities of AI adoption—covering everything from security concerns and hallucinations to data preparation, user training, and setting realistic expectations. Whether you're curious about internal Copilot use cases, AI-led automation, or just want practical ways to talk to clients about AI, this session is packed with firsthand insight. Bonus: you’ll hear how Christian is using chained AI agents to supercharge his LinkedIn marketing—and how MSPs can do the same.