Has NinjaOne’s Support Gone Downhill? What MSPs Are Really Saying
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Has NinjaOne’s Support Gone Downhill? What MSPs Are Really Saying
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In this episode, I dive into the heated Reddit thread that’s got the MSP world buzzing — is NinjaOne offshoring support, and is it affecting quality?
We break down:
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The original claims made by a frustrated NinjaOne user
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The company’s response (straight from their CEO and SVP of Strategy)
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What the MSP community is really experiencing
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And my take on whether NinjaOne is still worth your time and trust
While the product itself is still top-tier, the real concern is about transparency, trust, and whether the shift in support is a warning sign of things to come.
If you're an MSP evaluating RMM tools — or already using NinjaOne — this episode is for you.
Let’s talk about what matters most: support you can count on when your clients need you most.