The 5 Principles of IT Customer Service Success
No se pudo agregar al carrito
Add to Cart failed.
Error al Agregar a Lista de Deseos.
Error al eliminar de la lista de deseos.
Error al añadir a tu biblioteca
Error al seguir el podcast
Error al dejar de seguir el podcast
$0.99/mes por los primeros 3 meses
Exclusivo para miembros Prime: ¿Nuevo en Audible? Obtén 2 audiolibros gratis con tu prueba.
The 5 Principles of IT Customer Service Success
Compra ahora por $6.95
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
-
Narrado por:
-
Don R. Crawley
-
De:
-
Don R. Crawley
Acerca de esta escucha
Don R. Crawley's book, The 5 Principles of IT Customer Service, offers a new and refreshing approach to IT customer service. Instead of prescribing rigid scripts and protocols, The 5 Principles of IT Customer Service shows the listener how to live a more compassionate and empathetic life as a pathway to delivering exceptional customer service. Ignoring the dictates of most customer service books, The 5 Principles of IT Customer Service focuses instead on the timeless principles of pride in your work combined with compassion and empathy for our customers and colleagues, excellent listening skills, and an ability to treat all people with dignity and respect. It gives the listener credit for being able to think for her or himself without being burdened by phony sounding scripts or rigid protocols.
In The 5 Principles of IT Customer Service, the listener learns how to become an intrinsically more caring person, better equipped to understand the frustrations of an end user or customer struggling with a computer or software problem.
In The 5 Principles of IT Customer Service, you'll learn:
- The importance of technical competence and how to achieve it
- How compassionate people know the right words to say in tough situations
- The power of empathy to defuse emotionally charged situations
- The top 10 ways to be a better listener
- The critical difference between feeling respect and showing respect and dignity
The 5 Principles of IT Customer Service manifests the author's firmly rooted belief in the basic goodness of all people and the ability of all people to grow, adapt, and achieve excellence in every aspect of their lives.
©2016 Don R. Crawley (P)2022 Don R. CrawleyLos oyentes también disfrutaron...
-
Talk to Anyone
- Small Talk to Make an Empath and Effective Communication
- De: Noah Smith
- Narrado por: Craig W Van Sickle
- Duración: 3 h y 41 m
- Versión completa
-
General5 out of 5 stars 13
-
Narración:5 out of 5 stars 12
-
Historia5 out of 5 stars 12
The book entitled Talk to Anyone is a value providing resource that is tailored towards understanding other people’s emotions, feelings, and thoughts. Our ability to empathize with other people is made possible because we could share in their pain, hurt, joy, happiness, and so on. It takes a whole lot of courage and confidence to interact and converse with others, especially when we have no idea of who they are and what they can do.
-
5 out of 5 stars
-
This is absolutely the best one.
- De Rhett Gallagher en 11-12-21
De: Noah Smith
-
What the Heck is EOS?
- A Complete Guide for Employees in Companies Running on EOS
- De: Gino Wickman, Tom Bouwer
- Narrado por: Corey Snow
- Duración: 2 h y 16 m
- Versión completa
-
General4.5 out of 5 stars 1,408
-
Narración:4.5 out of 5 stars 1,149
-
Historia4.5 out of 5 stars 1,132
Has your company struggled to roll EOS out to all levels of your organization? Do your employees understand why EOS is important or even what it is? What the Heck is EOS? is for the millions of employees in companies running their businesses on EOS (Entrepreneurial Operating System). An easy and fast listen, this book answers the questions many employees have about EOS and their company.
-
2 out of 5 stars
-
Get Ready for a WBOA
- De El Barto en 03-26-21
De: Gino Wickman, y otros
-
Be Our Guest
- Perfecting the Art of Customer Service
- De: The Disney Institute, Theodore Kinni
- Narrado por: Barry Abrams
- Duración: 5 h y 26 m
- Versión completa
-
General4.5 out of 5 stars 897
-
Narración:4.5 out of 5 stars 768
-
Historia4.5 out of 5 stars 763
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
-
2 out of 5 stars
-
Too long and repetitive
- De M. Decker en 03-11-16
De: The Disney Institute, y otros
-
Traction
- Get a Grip on Your Business
- De: Gino Wickman
- Narrado por: Kevin Pierce
- Duración: 6 h y 56 m
- Versión completa
-
General4.5 out of 5 stars 7,502
-
Narración:4.5 out of 5 stars 6,210
-
Historia4.5 out of 5 stars 6,130
Do you have a grip on your business, or does your business have a grip on you? All entrepreneurs and business leaders face similar frustrations: personnel conflict, profit woes, and inadequate growth. Decisions never seem to get made, or once made, fail to be properly implemented. But there is a solution. It’s not complicated or theoretical.
-
3 out of 5 stars
-
this is for 50+ employee companies, not small ones
- De Ryan Taft en 03-06-18
De: Gino Wickman
-
Uncommon Service
- How to Win by Putting Customers at the Core of Your Business
- De: Frances Frei, Anne Morriss
- Narrado por: Eliza Foss
- Duración: 6 h y 52 m
- Versión completa
-
General4.5 out of 5 stars 41
-
Narración:4.5 out of 5 stars 34
-
Historia4.5 out of 5 stars 34
Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance - for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship. In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function. That means weaving service tightly into every core decision your company makes.
-
2 out of 5 stars
-
1/2 half of the book has good ideas - narrator is a huge drawback
- De Dave-GRMI en 12-26-20
De: Frances Frei, y otros
-
Radical Candor: Fully Revised & Updated Edition
- Be a Kick-Ass Boss Without Losing Your Humanity
- De: Kim Scott
- Narrado por: Teri Schnaubelt
- Duración: 11 h y 55 m
- Versión completa
-
General4.5 out of 5 stars 1,615
-
Narración:4.5 out of 5 stars 1,279
-
Historia4.5 out of 5 stars 1,273
The idea is simple: You don't have to choose between being a pushover and a jerk. Using Radical Candor - avoiding the perils of Obnoxious Aggression, Manipulative Insincerity, and Ruinous Empathy - you can be kind and clear at the same time. Kim Scott was a highly successful leader at Google before decamping to Apple, where she developed and taught a management class.
-
5 out of 5 stars
-
Odd Beginning in Revised Ed but Stick with it
- De nonscelus en 12-05-19
De: Kim Scott
-
Talk to Anyone
- Small Talk to Make an Empath and Effective Communication
- De: Noah Smith
- Narrado por: Craig W Van Sickle
- Duración: 3 h y 41 m
- Versión completa
-
General5 out of 5 stars 13
-
Narración:5 out of 5 stars 12
-
Historia5 out of 5 stars 12
The book entitled Talk to Anyone is a value providing resource that is tailored towards understanding other people’s emotions, feelings, and thoughts. Our ability to empathize with other people is made possible because we could share in their pain, hurt, joy, happiness, and so on. It takes a whole lot of courage and confidence to interact and converse with others, especially when we have no idea of who they are and what they can do.
-
5 out of 5 stars
-
This is absolutely the best one.
- De Rhett Gallagher en 11-12-21
De: Noah Smith
-
What the Heck is EOS?
- A Complete Guide for Employees in Companies Running on EOS
- De: Gino Wickman, Tom Bouwer
- Narrado por: Corey Snow
- Duración: 2 h y 16 m
- Versión completa
-
General4.5 out of 5 stars 1,408
-
Narración:4.5 out of 5 stars 1,149
-
Historia4.5 out of 5 stars 1,132
Has your company struggled to roll EOS out to all levels of your organization? Do your employees understand why EOS is important or even what it is? What the Heck is EOS? is for the millions of employees in companies running their businesses on EOS (Entrepreneurial Operating System). An easy and fast listen, this book answers the questions many employees have about EOS and their company.
-
2 out of 5 stars
-
Get Ready for a WBOA
- De El Barto en 03-26-21
De: Gino Wickman, y otros
-
Be Our Guest
- Perfecting the Art of Customer Service
- De: The Disney Institute, Theodore Kinni
- Narrado por: Barry Abrams
- Duración: 5 h y 26 m
- Versión completa
-
General4.5 out of 5 stars 897
-
Narración:4.5 out of 5 stars 768
-
Historia4.5 out of 5 stars 763
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
-
2 out of 5 stars
-
Too long and repetitive
- De M. Decker en 03-11-16
De: The Disney Institute, y otros
-
Traction
- Get a Grip on Your Business
- De: Gino Wickman
- Narrado por: Kevin Pierce
- Duración: 6 h y 56 m
- Versión completa
-
General4.5 out of 5 stars 7,502
-
Narración:4.5 out of 5 stars 6,210
-
Historia4.5 out of 5 stars 6,130
Do you have a grip on your business, or does your business have a grip on you? All entrepreneurs and business leaders face similar frustrations: personnel conflict, profit woes, and inadequate growth. Decisions never seem to get made, or once made, fail to be properly implemented. But there is a solution. It’s not complicated or theoretical.
-
3 out of 5 stars
-
this is for 50+ employee companies, not small ones
- De Ryan Taft en 03-06-18
De: Gino Wickman
-
Uncommon Service
- How to Win by Putting Customers at the Core of Your Business
- De: Frances Frei, Anne Morriss
- Narrado por: Eliza Foss
- Duración: 6 h y 52 m
- Versión completa
-
General4.5 out of 5 stars 41
-
Narración:4.5 out of 5 stars 34
-
Historia4.5 out of 5 stars 34
Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance - for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship. In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function. That means weaving service tightly into every core decision your company makes.
-
2 out of 5 stars
-
1/2 half of the book has good ideas - narrator is a huge drawback
- De Dave-GRMI en 12-26-20
De: Frances Frei, y otros
-
Radical Candor: Fully Revised & Updated Edition
- Be a Kick-Ass Boss Without Losing Your Humanity
- De: Kim Scott
- Narrado por: Teri Schnaubelt
- Duración: 11 h y 55 m
- Versión completa
-
General4.5 out of 5 stars 1,615
-
Narración:4.5 out of 5 stars 1,279
-
Historia4.5 out of 5 stars 1,273
The idea is simple: You don't have to choose between being a pushover and a jerk. Using Radical Candor - avoiding the perils of Obnoxious Aggression, Manipulative Insincerity, and Ruinous Empathy - you can be kind and clear at the same time. Kim Scott was a highly successful leader at Google before decamping to Apple, where she developed and taught a management class.
-
5 out of 5 stars
-
Odd Beginning in Revised Ed but Stick with it
- De nonscelus en 12-05-19
De: Kim Scott
-
How to Talk to Anyone
- 101 Little Tricks for Big Success in Relationships
- De: John S. Cohen
- Narrado por: Helpful Matthew
- Duración: 3 h y 34 m
- Versión completa
-
General5 out of 5 stars 51
-
Narración:5 out of 5 stars 51
-
Historia5 out of 5 stars 51
Imagine you are talking to someone, and suddenly, you jump into another topic or do not hear carefully; the opposite person will assume you are arrogant or bored talking to them. This creates a very negative impact on their mind.
-
5 out of 5 stars
-
Great Book!
- De Kat en 03-02-23
De: John S. Cohen
-
The 21 Irrefutable Laws of Leadership: 25th Anniversary
- Follow Them and People Will Follow You
- De: John C. Maxwell
- Narrado por: John C. Maxwell, Henry O. Arnold
- Duración: 9 h y 32 m
- Versión completa
-
General5 out of 5 stars 854
-
Narración:5 out of 5 stars 733
-
Historia5 out of 5 stars 730
HarperCollins and John C. Maxwell are celebrating the milestone anniversary of Maxwell’s bestselling The 21 Irrefutable Laws of Leadership, with the publication of a revised and updated 25th anniversary edition. Included are insights from Maxwell on each law and how they have impacted his life as a leader and mentor. There will also be stories from some of today’s most impactful leaders, like IT Cosmetics' Jamie Kern Lima, Maxwell Leadership CEO Mark Cole, and author and marketing expert Jeff Henderson, on how they have applied these laws to their own success journeys.
-
5 out of 5 stars
-
Very intriguing views.
- De Jason Frampton en 11-11-22
De: John C. Maxwell
-
Customer Service: The Sandler Way
- 48 Rules for Strategic Customer Care
- De: Anne MacKeigan
- Narrado por: Sean Pratt
- Duración: 3 h y 56 m
- Versión completa
-
General4.5 out of 5 stars 15
-
Narración:5 out of 5 stars 10
-
Historia5 out of 5 stars 10
What would a social media revolt, based on a single mishandled customer exchange, cost your company? This book's 48 rules for strategic customer care give you the guidelines you need to make intelligent strategic investments in customer care, based on the world-famous Sandler Selling System. Customer Service: The Sandler Way helps you and create and sustain a working culture built on the belief that the customer not only matters, but is the only reason your organization exists.
-
5 out of 5 stars
-
Spot on
- De Mr. 456 en 03-14-23
De: Anne MacKeigan
-
Social Skills and Social Fluency
- How to Improve Your Communication and Social Skills, Shine in Conversations, Instantly Become Pleasant, and Master Any ... Intelligence and Empathy, Book 1
- De: Gabriel Konnor
- Narrado por: Jonathan M. Popp
- Duración: 3 h y 39 m
- Versión completa
-
General5 out of 5 stars 4
-
Narración:5 out of 5 stars 2
-
Historia5 out of 5 stars 2
Are you ready to improve your social skills and blow up socially? Even if you have tried to grow your social skills before and found yourself at the same place you were when you started, this book will offer you a foundation to go back to every time. There are theory and many practical examples and techniques that you can apply to your daily life. Not only you will start to grow your social skills, but you will also use the techniques to keep advancing them as they begin to take root.
-
5 out of 5 stars
-
An irreplaceable guide
- De Justin Gile en 07-29-21
De: Gabriel Konnor
-
Bundle Leaders Guidebook
- To Define What Are Good Leadership Skills & Reveal the Charisma Myth. Techniques of Powerful Leaders, and How They Use Influence, Persuasion, Public Speaking for Success
- De: Brent T. Donvan, Caryl R. Breton
- Narrado por: Tom Brooks, Jay Deanne
- Duración: 11 h y 4 m
- Versión completa
-
General4.5 out of 5 stars 16
-
Narración:4.5 out of 5 stars 15
-
Historia4.5 out of 5 stars 15
There are a lot of right leadership strategies and techniques our leaders have been using throughout history. In Bundle Leaders Guidebook, you will uncover the secrets to exceptional leadership. The books are designed to get you thinking about your own leadership style, and what you need to do to enhance your leadership.
-
1 out of 5 stars
-
Stupider for having listened to this
- De rich from dc en 01-18-22
De: Brent T. Donvan, y otros
-
StrengthsFinder 2.0
- De: Tom Rath
- Narrado por: David de Vries
- Duración: 4 h y 9 m
- Versión completa
-
General4 out of 5 stars 1,277
-
Narración:4.5 out of 5 stars 1,027
-
Historia4 out of 5 stars 1,016
In StrengthsFinder 2.0, Gallup unveils the new and improved version of its popular assessment, language of 34 themes, and much more. While you can listen to this book in one sitting, you'll use it as a reference for decades.
-
2 out of 5 stars
-
The code is available.
- De R en 06-13-17
De: Tom Rath
-
How Women Rise
- De: Sally Helgesen, Marshall Goldsmith
- Narrado por: Sally Helgesen, Marshall Goldsmith, Suzanne Toren
- Duración: 7 h y 7 m
- Versión completa
-
General4.5 out of 5 stars 1,104
-
Narración:4.5 out of 5 stars 905
-
Historia4.5 out of 5 stars 889
Leadership expert Sally Helgesen and best-selling leadership coach Marshall Goldsmith have trained thousands of high achievers - men and women - to reach even greater heights. Again and again, they see that women face specific and different road blocks from men as they advance in the workplace. In fact, the very habits that helped women early in their careers can hinder them as they move up. Simply put, what got you here won't get you there...and you might not even realize your blind spots until it's too late.
-
4 out of 5 stars
-
Helpful and smart but terrible reader
- De SGSCL en 11-17-18
De: Sally Helgesen, y otros
-
First, Break All the Rules
- What the World's Greatest Managers Do Differently
- De: Marcus Buckingham, Gallup Press, Jim Harter - foreword
- Narrado por: Mel Foster
- Duración: 9 h y 51 m
- Versión completa
-
General4.5 out of 5 stars 1,357
-
Narración:4.5 out of 5 stars 1,101
-
Historia4.5 out of 5 stars 1,090
They actually have vastly different styles and backgrounds. Yet despite their differences, great managers share one common trait: They don’t hesitate to break virtually every rule held sacred by conventional wisdom. They don’t believe that, with enough training, a person can achieve anything he sets his mind to. They don’t try to help people overcome their weaknesses. And, yes, they even play favorites. In this longtime management bestseller, Gallup presents the remarkable findings of its massive in-depth study of great managers.
-
3 out of 5 stars
-
Content is dated
- De A. Yoshida en 09-09-19
De: Marcus Buckingham, y otros
-
Nice Girls Don't Get the Corner Office (10th Anniversary Edition)
- Unconscious Mistakes Women Make That Sabotage Their Careers (A Nice Girls Book)
- De: Lois P. Frankel
- Narrado por: Lois P. Frankel
- Duración: 8 h y 51 m
- Versión completa
-
General4.5 out of 5 stars 1,879
-
Narración:4.5 out of 5 stars 1,599
-
Historia4.5 out of 5 stars 1,584
The New York Times bestseller, which for 10 years has been a must-have for women in business, is now completely revised and updated. In this new edition, internationally recognized executive coach Lois P. Frankel reveals a distinctive set of behaviors-over 130 in all-that women learn in girlhood that ultimately sabotage them as adults. She teaches you how to eliminate these unconscious mistakes that could be holding you back and offers invaluable coaching tips that can easily be incorporated into your social and business skills.
-
2 out of 5 stars
-
Listen with a critical ear
- De Michelle en 12-15-18
De: Lois P. Frankel
-
Emotional Intelligence & Interpersonal Intelligence: Simple Ways to Fix Your EQ and Importance of Relating Well to People (Bundle)
- Positive Mind, Book 3
- De: Alex Canny
- Narrado por: Adam Hebert
- Duración: 4 h y 5 m
- Versión completa
-
General5 out of 5 stars 81
-
Narración:5 out of 5 stars 80
-
Historia5 out of 5 stars 79
Do you wish you understood others better? Do you want to master your own emotions? Have you ever heard someone say, “He/She is good with people.” Do you wish you understood others better? These books will take you through a deeper understanding of what emotional and interpersonal intelligences are and why you should aim to build or increase them, as well as step-by-step instructions on how to do it.
-
1 out of 5 stars
-
These reviews are suspicious
- De Diana293 en 02-13-21
De: Alex Canny
-
The Secrets of Effective Communication
- How to Make Your Conversations More Meaningful, Speak Confidently and Stay in Control at Work, Home and in Relationship
- De: Diego De Giovanni
- Narrado por: William Hamilton
- Duración: 3 h y 10 m
- Versión completa
-
General4.5 out of 5 stars 8
-
Narración:3 out of 5 stars 3
-
Historia4.5 out of 5 stars 3
In this audiobook, we’ll be taking a look at some of the most significant elements of change that you can introduce to your life if you want to communicate effectively. Everything in this audiobook is designed with the idea of helping improve your life and make you an effective communicator. This audiobook will provide you a set of proven techniques which can help you to transform your life by improving your day to day communication.
-
4 out of 5 stars
-
Good information, I think, but read so bad
- De Tim O en 02-22-22
-
Communication and Conversations
- How to Communicate Better at Work and in Your Life
- De: Tom Ferris
- Narrado por: Oliver Hunt
- Duración: 2 h y 35 m
- Versión completa
-
General5 out of 5 stars 32
-
Narración:5 out of 5 stars 2
-
Historia5 out of 5 stars 2
Connect with loved ones, be a more effective speaker in the workplace, and get your message across clearly by learning how to be a better communicator. If you answered yes to any of the previous questions, don’t worry. It’s never too late to turn things around and become a more effective and impactful speaker. Conveying a message clearly is more of an art form than a science, and those that have learned to master it become more successful, confident, and dare we say it - popular.
-
5 out of 5 stars
-
Communicate with confidence
- De P. Taylor en 09-17-21
De: Tom Ferris
Lo que los oyentes dicen sobre The 5 Principles of IT Customer Service Success
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
-
Total5 out of 5 stars
-
Ejecución5 out of 5 stars
-
Historia5 out of 5 stars
- James Knowles
- 05-15-22
Don Crawley is an amazing teacher
Loved it. Don was quick and tonthe point. this book just cecame mandatory reading for my Service Department.
Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.
Has calificado esta reseña.
Reportaste esta reseña