-
Service Excellence Is as Easy as PIE: Perception Is Everything
- Narrado por: Liz Jazwiec
- Duración: 3 h y 52 m
Failed to add items
Add to Cart failed.
Error al Agregar a Lista de Deseos.
Error al eliminar de la lista de deseos.
Error al añadir a tu biblioteca
Error al seguir el podcast
Error al dejar de seguir el podcast
Exclusivo para miembros Prime: ¿Nuevo en Audible? Obtén 2 audiolibros gratis con tu prueba.
Service Excellence Is as Easy as PIE: Perception Is Everything
Compra ahora por US$14.95
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
Los oyentes también disfrutaron...
-
Hey Cupcake! We are ALL Leaders
- De: Liz Jazwiec
- Narrado por: Liz Jazwiec
- Duración: 3 h y 26 m
- Versión completa
-
General4.5 out of 5 stars 35
-
Narración:4.5 out of 5 stars 34
-
Historia5 out of 5 stars 33
Leaders aren't always who you think they are. Eventually, most of us will be called on to lead someone, whether it's a department, a shift, a project team or a new employee. And speaker, strategist, and author Liz Jazwiec, RN, says being a good leader requires certain traits: A dash of fearlessness, the ability to tell it like it is, the willingness to learn from and laugh at your mistakes and Cupcake, you're gonna make some!
-
5 out of 5 stars
-
Many Ah ha moments
- De Heidi en 03-10-23
De: Liz Jazwiec
-
Eat THAT Cookie!
- Make Workplace Positivity Pay Off... For Individuals, Teams, and Organizations
- De: Liz Jazwiec
- Narrado por: Liz Jazwiec
- Duración: 3 h y 37 m
- Versión completa
-
General4.5 out of 5 stars 121
-
Narración:4.5 out of 5 stars 105
-
Historia4.5 out of 5 stars 103
Is it possible to create a positive workforce in negative times? Yes, it is, says speaker, strategist and consultant Liz Jazwiec, RN. But first, you have to get real about how tough a job in healthcare really is and also about the negative things you and your staff members do to make it even tougher. In her audiobook, Liz gets real about all that and more. In her darkly humorous, ever-so-slightly sarcastic style - after all she was an ER nurse - she builds a case for the powerful benefits of a positive workplace.
-
5 out of 5 stars
-
An amazing book for all leaders
- De Kelley Marine en 08-01-23
De: Liz Jazwiec
-
The Phoenix Project
- A Novel about IT, DevOps, and Helping Your Business Win 5th Anniversary Edition
- De: Gene Kim, Kevin Behr, George Spafford
- Narrado por: Chris Ruen
- Duración: 14 h y 46 m
- Versión completa
-
General4.5 out of 5 stars 13,233
-
Narración:4.5 out of 5 stars 11,495
-
Historia4.5 out of 5 stars 11,484
Bill, an IT manager at Parts Unlimited, has been tasked with taking on a project critical to the future of the business, code named Phoenix Project. But the project is massively over budget and behind schedule. The CEO demands Bill must fix the mess in 90 days, or else Bill’s entire department will be outsourced. With the help of a prospective board member and his mysterious philosophy of the Three Ways, Bill starts to see that IT work has more in common with manufacturing plant work than he ever imagined.
-
4 out of 5 stars
-
Theory and Practice merged
- De Peter en 11-23-15
De: Gene Kim, y otros
-
Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference
- De: Quint Studer
- Narrado por: Kevin Young
- Duración: 7 h y 31 m
- Versión completa
-
General4.5 out of 5 stars 398
-
Narración:4.5 out of 5 stars 335
-
Historia4.5 out of 5 stars 332
A 'textbook with passion', Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, founder of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.
-
5 out of 5 stars
-
Excellent
- De Andrea en 03-25-15
De: Quint Studer
-
A Culture of High Performance
- Achieving Higher Quality at a Lower Cost
- De: Quint Studer
- Narrado por: Kevin Young
- Duración: 8 h y 32 m
- Versión completa
-
General4.5 out of 5 stars 71
-
Narración:4.5 out of 5 stars 62
-
Historia4.5 out of 5 stars 62
Our industry has always dealt with change. But the environment we re navigating now requires change at a whole different level. We ve moved from experiencing episodic change to continuous change and as John Kotter has famously noted, that requires a whole different set of skills and a whole different level of urgency. In his new book, thought leader Quint Studer explains how to leverage the powerful values that have always defined healthcare people passion, fortitude, willingness to learn to meet the challenges of our disruptive external environment.
-
5 out of 5 stars
-
Wonderful book!!
- De Kelly Waite en 07-26-19
De: Quint Studer
-
The Calling
- Why Healthcare Is So Special
- De: Quint Studer
- Narrado por: Quint Studer
- Duración: 5 h y 40 m
- Versión completa
-
General4.5 out of 5 stars 25
-
Narración:4.5 out of 5 stars 17
-
Historia5 out of 5 stars 17
The book is for anyone and everyone who works in healthcare. Written in the practical, easy-to-process style that has become Studer’s trademark - and packed with heartfelt stories that showcase the many gifts of healthcare people - the book will help clinicians and non-clinicians alike to keep their emotional bank accounts full.
-
5 out of 5 stars
-
Loved listening
- De Daisy R en 06-20-22
De: Quint Studer
-
Hey Cupcake! We are ALL Leaders
- De: Liz Jazwiec
- Narrado por: Liz Jazwiec
- Duración: 3 h y 26 m
- Versión completa
-
General4.5 out of 5 stars 35
-
Narración:4.5 out of 5 stars 34
-
Historia5 out of 5 stars 33
Leaders aren't always who you think they are. Eventually, most of us will be called on to lead someone, whether it's a department, a shift, a project team or a new employee. And speaker, strategist, and author Liz Jazwiec, RN, says being a good leader requires certain traits: A dash of fearlessness, the ability to tell it like it is, the willingness to learn from and laugh at your mistakes and Cupcake, you're gonna make some!
-
5 out of 5 stars
-
Many Ah ha moments
- De Heidi en 03-10-23
De: Liz Jazwiec
-
Eat THAT Cookie!
- Make Workplace Positivity Pay Off... For Individuals, Teams, and Organizations
- De: Liz Jazwiec
- Narrado por: Liz Jazwiec
- Duración: 3 h y 37 m
- Versión completa
-
General4.5 out of 5 stars 121
-
Narración:4.5 out of 5 stars 105
-
Historia4.5 out of 5 stars 103
Is it possible to create a positive workforce in negative times? Yes, it is, says speaker, strategist and consultant Liz Jazwiec, RN. But first, you have to get real about how tough a job in healthcare really is and also about the negative things you and your staff members do to make it even tougher. In her audiobook, Liz gets real about all that and more. In her darkly humorous, ever-so-slightly sarcastic style - after all she was an ER nurse - she builds a case for the powerful benefits of a positive workplace.
-
5 out of 5 stars
-
An amazing book for all leaders
- De Kelley Marine en 08-01-23
De: Liz Jazwiec
-
The Phoenix Project
- A Novel about IT, DevOps, and Helping Your Business Win 5th Anniversary Edition
- De: Gene Kim, Kevin Behr, George Spafford
- Narrado por: Chris Ruen
- Duración: 14 h y 46 m
- Versión completa
-
General4.5 out of 5 stars 13,233
-
Narración:4.5 out of 5 stars 11,495
-
Historia4.5 out of 5 stars 11,484
Bill, an IT manager at Parts Unlimited, has been tasked with taking on a project critical to the future of the business, code named Phoenix Project. But the project is massively over budget and behind schedule. The CEO demands Bill must fix the mess in 90 days, or else Bill’s entire department will be outsourced. With the help of a prospective board member and his mysterious philosophy of the Three Ways, Bill starts to see that IT work has more in common with manufacturing plant work than he ever imagined.
-
4 out of 5 stars
-
Theory and Practice merged
- De Peter en 11-23-15
De: Gene Kim, y otros
-
Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference
- De: Quint Studer
- Narrado por: Kevin Young
- Duración: 7 h y 31 m
- Versión completa
-
General4.5 out of 5 stars 398
-
Narración:4.5 out of 5 stars 335
-
Historia4.5 out of 5 stars 332
A 'textbook with passion', Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, founder of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.
-
5 out of 5 stars
-
Excellent
- De Andrea en 03-25-15
De: Quint Studer
-
A Culture of High Performance
- Achieving Higher Quality at a Lower Cost
- De: Quint Studer
- Narrado por: Kevin Young
- Duración: 8 h y 32 m
- Versión completa
-
General4.5 out of 5 stars 71
-
Narración:4.5 out of 5 stars 62
-
Historia4.5 out of 5 stars 62
Our industry has always dealt with change. But the environment we re navigating now requires change at a whole different level. We ve moved from experiencing episodic change to continuous change and as John Kotter has famously noted, that requires a whole different set of skills and a whole different level of urgency. In his new book, thought leader Quint Studer explains how to leverage the powerful values that have always defined healthcare people passion, fortitude, willingness to learn to meet the challenges of our disruptive external environment.
-
5 out of 5 stars
-
Wonderful book!!
- De Kelly Waite en 07-26-19
De: Quint Studer
-
The Calling
- Why Healthcare Is So Special
- De: Quint Studer
- Narrado por: Quint Studer
- Duración: 5 h y 40 m
- Versión completa
-
General4.5 out of 5 stars 25
-
Narración:4.5 out of 5 stars 17
-
Historia5 out of 5 stars 17
The book is for anyone and everyone who works in healthcare. Written in the practical, easy-to-process style that has become Studer’s trademark - and packed with heartfelt stories that showcase the many gifts of healthcare people - the book will help clinicians and non-clinicians alike to keep their emotional bank accounts full.
-
5 out of 5 stars
-
Loved listening
- De Daisy R en 06-20-22
De: Quint Studer
-
Unemployable!
- De: David Thomas Roberts
- Narrado por: Sean Householder
- Duración: 4 h y 5 m
- Versión completa
-
General4.5 out of 5 stars 7
-
Narración:4 out of 5 stars 6
-
Historia4 out of 5 stars 6
Roberts makes the case that this may be the greatest time in history to start a business. Using Roberts' strategies and principles in this book, learn how to become "unemployable" your entire life! Most of us are taught to get a good education and a good job. The idea that we should be content to have someone else dictate our daily commute, our income, schedules, and vacations is the accepted norm. To some, the idea of life in a cubicle eight hours a day is akin to torture.
-
3 out of 5 stars
-
Shoulda known better…
- De Katie en 03-05-23
-
Crucial Accountability, Second Edition
- Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior
- De: Kerry Patterson, Joseph Grenny, Ron McMillan, y otros
- Narrado por: Kerry Patterson
- Duración: 6 h y 14 m
- Versión completa
-
General4.5 out of 5 stars 124
-
Narración:4.5 out of 5 stars 100
-
Historia4.5 out of 5 stars 100
Broken promises, missed deadlines, poor behavior - they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems - permanently.
-
5 out of 5 stars
-
Must read!
- De Lauren A. Weber en 08-07-23
De: Kerry Patterson, y otros
-
First, Break All the Rules
- What the World's Greatest Managers Do Differently
- De: Marcus Buckingham, Gallup Press, Jim Harter - foreword
- Narrado por: Mel Foster
- Duración: 9 h y 51 m
- Versión completa
-
General4.5 out of 5 stars 1,324
-
Narración:4.5 out of 5 stars 1,072
-
Historia4.5 out of 5 stars 1,061
They actually have vastly different styles and backgrounds. Yet despite their differences, great managers share one common trait: They don’t hesitate to break virtually every rule held sacred by conventional wisdom. They don’t believe that, with enough training, a person can achieve anything he sets his mind to. They don’t try to help people overcome their weaknesses. And, yes, they even play favorites. In this longtime management bestseller, Gallup presents the remarkable findings of its massive in-depth study of great managers.
-
3 out of 5 stars
-
Content is dated
- De A. Yoshida en 09-09-19
De: Marcus Buckingham, y otros
-
She Thinks Like a Boss : Leadership
- 9 Essential Skills for New Female / Women Leaders in Business and the Workplace. How to Influence Teams Effectively and Combat Imposter Syndrome
- De: Jemma Roedel
- Narrado por: Krista Larson
- Duración: 3 h
- Versión completa
-
General4.5 out of 5 stars 131
-
Narración:4.5 out of 5 stars 117
-
Historia4.5 out of 5 stars 114
In an incredibly male-dominated world, it’s crucial - now more than ever - to develop the necessary skills to become an effective leader and start demanding what you deserve. All you need are easy, proven skills and traits that will help you gradually develop your self-esteem, sharpen your trust, and hone your boundary-setting and communication skills.
-
5 out of 5 stars
-
Helpful audiobook
- De Nathan en 08-08-21
De: Jemma Roedel
-
Subtract
- The Untapped Science of Less
- De: Leidy Klotz
- Narrado por: Leidy Klotz, Robert Petkoff
- Duración: 7 h y 15 m
- Versión completa
-
General4 out of 5 stars 189
-
Narración:4.5 out of 5 stars 145
-
Historia4 out of 5 stars 144
We pile on “to-dos” but don’t consider “stop-doings”. We create incentives for good behavior, but don’t get rid of obstacles to it. We collect new-and-improved ideas, but don’t prune the outdated ones. Every day, across challenges big and small, we neglect a basic way to make things better: We don’t subtract. Leidy Klotz’s pioneering research shows why.
-
1 out of 5 stars
-
Couldn't wait for it to be over
- De Amazon Customer en 06-09-21
De: Leidy Klotz
-
Straight A Leadership
- Alignment Action Accountability
- De: Quint Studer
- Narrado por: Kevin Young
- Duración: 5 h y 24 m
- Versión completa
-
General4.5 out of 5 stars 60
-
Narración:4.5 out of 5 stars 53
-
Historia4.5 out of 5 stars 50
Today more than ever, your senior leaders must produce 'Straight' work. Quint Studer's new book is the study guide they need. Straight A Leadership, a book by Wall Street Journal best-selling author Quint Studer, can help your organization achieve the peak performance it needs to survive in the toughest environment. The book is based on Studer Group's work with hundreds of top healthcare organizations.
-
5 out of 5 stars
-
Excellent book for any leader in healthcare
- De Scott en 05-05-18
De: Quint Studer
-
Excellence Wins
- A No-Nonsense Guide to Becoming the Best in a World of Compromise
- De: Horst Schulze, Dean Merrill - contributor
- Narrado por: Michael Wagner
- Duración: 5 h
- Versión completa
-
General5 out of 5 stars 1,368
-
Narración:5 out of 5 stars 1,190
-
Historia5 out of 5 stars 1,183
CEOs. Leaders without titles. Startups. Corporations. For-profits. Nonprofits. It doesn't matter who you are or what you do - you want to become the best. You want to win, every time. Horst Schulze knows how to win. In Excellence Wins, Schulze, in his absolute no-nonsense approach, shares the visionary and disruptive principles that have produced immense global successes over the course of his still-prolific 50-year career.
-
5 out of 5 stars
-
Challenging and Inspiring
- De Kim en 09-25-19
De: Horst Schulze, y otros
-
Go for No!
- Yes Is the Destination, No Is How You Get There
- De: Richard Fenton, Andrea Waltz
- Narrado por: Richard Fenton
- Duración: 1 h y 33 m
- Versión completa
-
General5 out of 5 stars 5,972
-
Narración:4.5 out of 5 stars 5,034
-
Historia4.5 out of 5 stars 5,048
In a world inundated with sales books on getting to yes, this audiobook recommends just the opposite, focusing on how increasing your failure rate can greatly accelerate your movement toward ultimate success. Go for No! chronicles four days in the life of fictional character Eric Bratton, a call-reluctant copier salesman who wakes up one morning to find himself in a strange house with no idea of how he got there.
-
4 out of 5 stars
-
love the lesson to be learned
- De Elexus en 05-29-15
De: Richard Fenton, y otros
-
The Last Lecture
- De: Randy Pausch, Jeffrey Zaslow
- Narrado por: Erik Singer, Randy Pausch
- Duración: 4 h y 36 m
- Versión completa
-
General4.5 out of 5 stars 5,471
-
Narración:4.5 out of 5 stars 3,482
-
Historia4.5 out of 5 stars 3,484
When Randy Pausch, a computer science professor at Carnegie Mellon, was asked to give such a lecture, he didn't have to imagine it as his last, since he had recently been diagnosed with terminal cancer. But the lecture he gave - "Really Achieving Your Childhood Dreams" - wasn't about dying. It was about the importance of overcoming obstacles, of enabling the dreams of others, of seizing every moment (because "time is all you have... and you may find one day that you have less than you think").
-
5 out of 5 stars
-
How to Live
- De Kelli G en 04-21-08
De: Randy Pausch, y otros
-
Beyond Belief
- My Secret Life Inside Scientology and My Harrowing Escape
- De: Jenna Miscavige Hill
- Narrado por: Sandy Rustin
- Duración: 11 h y 57 m
- Versión completa
-
General4.5 out of 5 stars 5,551
-
Narración:4.5 out of 5 stars 5,008
-
Historia4.5 out of 5 stars 4,999
Jenna Miscavige Hill, niece of Church of Scientology leader David Miscavige, was raised as a Scientologist but left the controversial religion in 2005. In Beyond Belief, she shares her true story of life inside the upper ranks of the sect, details her experiences as a member Sea Org - the church's highest ministry - speaks of her "disconnection" from family outside of the organization, and tells the story of her ultimate escape.
-
4 out of 5 stars
-
The Despicable Truth Behind Scientology
- De Tim en 02-07-13
-
QBQ! The Question Behind the Question
- Practicing Personal Accountability at Work and in Life
- De: John G. Miller
- Narrado por: John G. Miller
- Duración: 1 h y 42 m
- Versión completa
-
General4.5 out of 5 stars 2,092
-
Narración:4.5 out of 5 stars 1,617
-
Historia4.5 out of 5 stars 1,610
The lack of personal accountability is a problem that has resulted in an epidemic of blame, complaining, and procrastination. No organization or individual can achieve goals, compete in the marketplace, fulfill a vision, or develop people and teams without personal accountability.
-
2 out of 5 stars
-
Found it lacking
- De Mitchell Evans en 03-01-15
De: John G. Miller
-
Permission to Screw Up
- How I Learned to Lead by Doing (Almost) Everything Wrong
- De: Kristen Hadeed, Simon Sinek - foreword
- Narrado por: Kristen Hadeed
- Duración: 5 h y 31 m
- Versión completa
-
General5 out of 5 stars 1,703
-
Narración:5 out of 5 stars 1,517
-
Historia5 out of 5 stars 1,505
The inspiring, unlikely, laugh-out-loud story of how one woman learned to lead - and how she ultimately succeeded, not despite her many mistakes, but because of them. This is the story of how Kristen Hadeed built Student Maid, a cleaning company where people are happy, loyal, productive, and empowered, even while they're mopping floors and scrubbing toilets.
-
2 out of 5 stars
-
Interesting, but a foul mouth
- De Sam Biggs en 12-23-17
De: Kristen Hadeed, y otros
Resumen del Editor
Most of us work ourselves silly focusing on quality, demonstrated outcomes, and proven results. That's a good thing. Yet too often we often stop short of the final step: zeroing in on how all our hard work comes across to the patient or customer. Why do we spend so much time making sure the ingredients are right...and so little time thinking about perception?
Liz Jazwiec, award-winning author of Eat That Cookie! and Hey Cupcake!, asks (and answers) this question in her latest book. In Service Excellence Is as Easy as PIE: Perception Is Everything, she deploys her trademark sense of humor and shares some practical and relatable ways to zone in on and improve service.
This latest book in Liz's "treat trilogy" does a delicious job of explaining the tools and tactics that form the whipped-cream smiley on the pie of service excellence. Not only does she explain how to generate powerful impressions and improve perceptions, she folds lots of entertaining stories into the mix.
Realistic, down to earth, and wickedly witty, PIE is perfect for everyone in health care or any other service industry. It's filled with ideas that are surprising, simple, and, yes, easy as you know what.
Más títulos del mismo
Related to this topic
-
You've Got 8 Seconds
- Communication Secrets for a Distracted World
- De: Paul Hellman
- Narrado por: Paul Hellman
- Duración: 4 h y 37 m
- Versión completa
-
General4 out of 5 stars 128
-
Narración:4.5 out of 5 stars 115
-
Historia4.5 out of 5 stars 112
Every day at work, people do three things: talk, listen, and pretend to listen. That's not surprising when you consider that the average attention span has dropped to 8 seconds. To break through, says high-stakes communications expert Paul Hellman, you need to focus on your audience, be slightly different, and deliver with finesse.
-
1 out of 5 stars
-
I gave him 7200 seconds!
- De Hyytekk en 08-02-19
De: Paul Hellman
-
Hug Your People
- The Proven Way to Hire, Inspire, and Recognize Your Employees
- De: Jack Mitchell
- Narrado por: James Boles
- Duración: 6 h y 4 m
- Versión completa
-
General4.5 out of 5 stars 41
-
Narración:4.5 out of 5 stars 24
-
Historia4.5 out of 5 stars 25
In Hug Your People, Jack Mitchell shares his secrets for creating happy employees, secrets as simple as they are revolutionary.
-
5 out of 5 stars
-
good book.
- De Chance Woodal en 11-06-22
De: Jack Mitchell
-
Flipping the Switch
- Unleash the Power of Personal Accountability Using the QBQ!
- De: John G. Miller
- Narrado por: John G. Miller
- Duración: 1 h y 38 m
- Versión completa
-
General4.5 out of 5 stars 221
-
Narración:5 out of 5 stars 186
-
Historia4.5 out of 5 stars 187
In QBQ! The Question Behind the Question, John G. Miller revealed how personal accountability helps to create opportunity, overcome obstacles, and achieve goals by eliminating blame, complaining, and procrastination. The result? Stronger organizations, more dynamic teams, and healthier relationships. Now Miller takes listeners to the next level to show how they can use the power of the QBQ! and personal accountability every day. When a light switch is flipped the flow of energy that is released reaches the lightbulb in an instant, bringing it to life.
-
4 out of 5 stars
-
Quick listen
- De Shea en 09-20-23
De: John G. Miller
-
The Power of Nice
- How to Conquer the Business World with Kindness
- De: Linda Kaplan Thaler, Robin Koval
- Narrado por: Linda Kaplan Thaler, Robin Koval
- Duración: 2 h y 58 m
- Versión completa
-
General4 out of 5 stars 208
-
Narración:4.5 out of 5 stars 143
-
Historia4.5 out of 5 stars 140
Linda Kaplan Thaler and Robin Koval have moved to the top of the advertising industry by following a simple but powerful philosophy: it pays to be nice. While so many companies encourage a dog-eat-dog mentality, The Kaplan Thaler Group has succeeded through chocolate and flowers.
-
2 out of 5 stars
-
For selected audiences
- De Coach Brock en 10-15-07
De: Linda Kaplan Thaler, y otros
-
Fred 2.0
- New Ideas on How to Keep Delivering Extraordinary Results
- De: Mark Sanborn, Margaret Kelly - foreword
- Narrado por: Stephen Bel Davies
- Duración: 4 h y 40 m
- Versión completa
-
General4 out of 5 stars 80
-
Narración:4.5 out of 5 stars 76
-
Historia4 out of 5 stars 77
Nine years ago, best-selling author and business consultant Mark Sanborn introduced the world to Fred, his postman, who delivered extraordinary service in simple but remarkable ways. Fred’s story inspired millions. Companies - even, cities - were inspired to turn the ordinary into the extraordinary each day. Today, with stiff competition from the networked global economy, delivering extraordinary results is more important than ever. With Fred 2.0, Mark not only revisits the original Fred to gain new insights, but also equips all of us with new strategies to achieve more.
-
4 out of 5 stars
-
Excellent extension of The Fred Factor
- De Mike Henry Sr. en 02-07-15
De: Mark Sanborn, y otros
-
The Customer Service Revolution
- Overthrow Conventional Business, Inspire Employees, and Change the World
- De: John R. DiJulius III
- Narrado por: Joel Richards
- Duración: 4 h y 54 m
- Versión completa
-
General5 out of 5 stars 31
-
Narración:5 out of 5 stars 27
-
Historia5 out of 5 stars 27
In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.
-
5 out of 5 stars
-
Must Read!
- De Jennifer Ringenberg en 06-05-23
-
You've Got 8 Seconds
- Communication Secrets for a Distracted World
- De: Paul Hellman
- Narrado por: Paul Hellman
- Duración: 4 h y 37 m
- Versión completa
-
General4 out of 5 stars 128
-
Narración:4.5 out of 5 stars 115
-
Historia4.5 out of 5 stars 112
Every day at work, people do three things: talk, listen, and pretend to listen. That's not surprising when you consider that the average attention span has dropped to 8 seconds. To break through, says high-stakes communications expert Paul Hellman, you need to focus on your audience, be slightly different, and deliver with finesse.
-
1 out of 5 stars
-
I gave him 7200 seconds!
- De Hyytekk en 08-02-19
De: Paul Hellman
-
Hug Your People
- The Proven Way to Hire, Inspire, and Recognize Your Employees
- De: Jack Mitchell
- Narrado por: James Boles
- Duración: 6 h y 4 m
- Versión completa
-
General4.5 out of 5 stars 41
-
Narración:4.5 out of 5 stars 24
-
Historia4.5 out of 5 stars 25
In Hug Your People, Jack Mitchell shares his secrets for creating happy employees, secrets as simple as they are revolutionary.
-
5 out of 5 stars
-
good book.
- De Chance Woodal en 11-06-22
De: Jack Mitchell
-
Flipping the Switch
- Unleash the Power of Personal Accountability Using the QBQ!
- De: John G. Miller
- Narrado por: John G. Miller
- Duración: 1 h y 38 m
- Versión completa
-
General4.5 out of 5 stars 221
-
Narración:5 out of 5 stars 186
-
Historia4.5 out of 5 stars 187
In QBQ! The Question Behind the Question, John G. Miller revealed how personal accountability helps to create opportunity, overcome obstacles, and achieve goals by eliminating blame, complaining, and procrastination. The result? Stronger organizations, more dynamic teams, and healthier relationships. Now Miller takes listeners to the next level to show how they can use the power of the QBQ! and personal accountability every day. When a light switch is flipped the flow of energy that is released reaches the lightbulb in an instant, bringing it to life.
-
4 out of 5 stars
-
Quick listen
- De Shea en 09-20-23
De: John G. Miller
-
The Power of Nice
- How to Conquer the Business World with Kindness
- De: Linda Kaplan Thaler, Robin Koval
- Narrado por: Linda Kaplan Thaler, Robin Koval
- Duración: 2 h y 58 m
- Versión completa
-
General4 out of 5 stars 208
-
Narración:4.5 out of 5 stars 143
-
Historia4.5 out of 5 stars 140
Linda Kaplan Thaler and Robin Koval have moved to the top of the advertising industry by following a simple but powerful philosophy: it pays to be nice. While so many companies encourage a dog-eat-dog mentality, The Kaplan Thaler Group has succeeded through chocolate and flowers.
-
2 out of 5 stars
-
For selected audiences
- De Coach Brock en 10-15-07
De: Linda Kaplan Thaler, y otros
-
Fred 2.0
- New Ideas on How to Keep Delivering Extraordinary Results
- De: Mark Sanborn, Margaret Kelly - foreword
- Narrado por: Stephen Bel Davies
- Duración: 4 h y 40 m
- Versión completa
-
General4 out of 5 stars 80
-
Narración:4.5 out of 5 stars 76
-
Historia4 out of 5 stars 77
Nine years ago, best-selling author and business consultant Mark Sanborn introduced the world to Fred, his postman, who delivered extraordinary service in simple but remarkable ways. Fred’s story inspired millions. Companies - even, cities - were inspired to turn the ordinary into the extraordinary each day. Today, with stiff competition from the networked global economy, delivering extraordinary results is more important than ever. With Fred 2.0, Mark not only revisits the original Fred to gain new insights, but also equips all of us with new strategies to achieve more.
-
4 out of 5 stars
-
Excellent extension of The Fred Factor
- De Mike Henry Sr. en 02-07-15
De: Mark Sanborn, y otros
-
The Customer Service Revolution
- Overthrow Conventional Business, Inspire Employees, and Change the World
- De: John R. DiJulius III
- Narrado por: Joel Richards
- Duración: 4 h y 54 m
- Versión completa
-
General5 out of 5 stars 31
-
Narración:5 out of 5 stars 27
-
Historia5 out of 5 stars 27
In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.
-
5 out of 5 stars
-
Must Read!
- De Jennifer Ringenberg en 06-05-23
-
Troublemaker
- Surviving Hollywood and Scientology
- De: Leah Remini
- Narrado por: Leah Remini
- Duración: 7 h y 12 m
- Versión completa
-
General5 out of 5 stars 21,652
-
Narración:5 out of 5 stars 19,747
-
Historia5 out of 5 stars 19,657
The outspoken actress, talk show host, and reality television star offers up a no-holds-barred memoir, including an eye-opening insider account of her tumultuous and heart-wrenching 30-year-plus association with the Church of Scientology.
-
5 out of 5 stars
-
This book is fascinating and funny! Fantastic!
- De Kim en 11-04-15
De: Leah Remini
-
I Like Giving
- The Transforming Power of a Generous Life
- De: Brad Formsma
- Narrado por: Brad Formsma
- Duración: 3 h y 36 m
- Versión completa
-
General5 out of 5 stars 39
-
Narración:5 out of 5 stars 34
-
Historia5 out of 5 stars 33
When you choose to live a generous life, you start to change, and so does the world around you. Something incredible happens when giving becomes your own idea, not something you do out of duty or obligation.When you move from awareness to action, miracles happen. As you make giving a lifestyle, you'll realize you're not only loving life more, you're also creating a more generous world - a better world for all of us.
-
5 out of 5 stars
-
Wolrd Changing Words
- De Jay en 09-24-18
De: Brad Formsma
-
O Great One!
- A Little Story About the Awesome Power of Recognition
- De: David Novak, Christa Bourg - contributor
- Narrado por: James Foster
- Duración: 4 h y 15 m
- Versión completa
-
General4.5 out of 5 stars 211
-
Narración:4.5 out of 5 stars 189
-
Historia4.5 out of 5 stars 190
Based on real experiences that David Novak had as the Chairman and CEO of Yum! Brands, this parable will empower listeners to recognize the contributions of those around them in order to drive bigger and better results. It's not hard, it's not expensive, and you don't need an MBA or even a position of authority to do it. It's a deceptively simple principle that can have a huge impact on both your life and your business.
-
5 out of 5 stars
-
Awesome story with great principles
- De Anonymous User en 10-16-18
De: David Novak, y otros
-
Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- De: Leonardo Inghilleri, Micah Solomon
- Narrado por: Sean Pratt
- Duración: 5 h y 39 m
- Versión completa
-
General4.5 out of 5 stars 159
-
Narración:4.5 out of 5 stars 131
-
Historia4.5 out of 5 stars 131
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
-
5 out of 5 stars
-
Great book, recommended!
- De KLD en 07-03-15
De: Leonardo Inghilleri, y otros
-
Don't Leave Me This Way
- Or When I Get Back on My Feet You'll Be Sorry
- De: Julia Fox Garrison
- Narrado por: Joyce Bean
- Duración: 8 h y 10 m
- Versión completa
-
General4 out of 5 stars 98
-
Narración:4.5 out of 5 stars 85
-
Historia4.5 out of 5 stars 85
Julia Fox Garrison refused to listen to the professionals she called Dr. Jerk and Dr. Panic, who - after she suffered a massive, debilitating stroke at age thirty-seven - told her she’d probably die, or to Nurse Doom, who ignored her emergency call button. Instead she heeded the advice of kind, gifted Dr. Neuro, who promised her he would “treat your mind as well as your body.” Julia figured if she could somehow manage to get herself into a wheelchair, at least she’d always find parking. But after many, many months of hospitalization and rehab, Julia not only got into a wheelchair, but she got back out.
-
5 out of 5 stars
-
Heroic Story
- De Pamela Harvey en 02-29-12
-
Thank You Power
- Making the Science of Gratitude Work for You
- De: Deborah Norville
- Narrado por: Deborah Norville
- Duración: 4 h y 11 m
- Versión completa
-
General4.5 out of 5 stars 78
-
Narración:5 out of 5 stars 64
-
Historia4.5 out of 5 stars 64
Journalist Deborah Norville uses her reporting skills to highlight the exciting research that proves that life improvements can stem from the practice of gratitude. Thank You Power is the extraordinary force that comes simply from acknowledging the "good things" in life. Beginning with the regular practice of counting one's blessings and feeling thankful for them, one can become healthier, happier, smarter, more resilient, and even able to undo the negative effects of stress.
-
5 out of 5 stars
-
Everything in this brings me joy!
- De Anonymous User en 01-12-24
De: Deborah Norville
-
Throw Out Fifty Things
- Clear The Clutter, Find Your Life
- De: Gail Blanke
- Narrado por: Gail Blanke
- Duración: 3 h y 35 m
- Versión resumida
-
General4 out of 5 stars 148
-
Narración:4 out of 5 stars 91
-
Historia4 out of 5 stars 91
Throw Out Fifty Things is truly an eye-opener. According to Blanke, our lives are so filled with junk from the past--from dried up tubes of crazy glue to old grudges--that's it's a wonder we can get up in the morning, never mind go to work, care for our children and parents, and just put one foot in front of the other. Blanke wants to start a movement of people across America throwing out 50 things (magazines count as one!) that will help liberate us from the stuff - both physical and mental - that clutters our lives.
-
5 out of 5 stars
-
So useful, listened to it a 2nd time right away.
- De Zeus en 02-02-10
De: Gail Blanke
-
First Things First
- The Rules of Being a Warner
- De: Kurt Warner, Brenda Warner, Jennifer Schuchmann - contributor
- Narrado por: Todd Busteed, Rebecca Gallagher, Abigail Seward
- Duración: 6 h y 48 m
- Versión completa
-
General5 out of 5 stars 25
-
Narración:4.5 out of 5 stars 22
-
Historia5 out of 5 stars 21
First Things First is an honest, insightful, and entertaining look at life inside the Warner household. Kurt and Brenda speak candidly about their marriage, the values they are working to instill in their kids, things they've done right, mistakes they've made, the importance of giving back, and the legacy they hope to leave behind.
-
5 out of 5 stars
-
A must read!!
- De Amazon Customer en 04-18-18
De: Kurt Warner, y otros
-
I Shouldn't Be Telling You This
- Success Secrets Every Gutsy Girl Should Know
- De: Kate White
- Narrado por: Cassandra Campbell
- Duración: 10 h y 2 m
- Versión completa
-
General4.5 out of 5 stars 102
-
Narración:4.5 out of 5 stars 86
-
Historia4 out of 5 stars 86
A witty, wise, straight-talking career guide for women, I Shouldn't Be Telling You This is the perfect book for the current economic climate, whether you're just starting out, re-entering the workforce after maternity leave, or simply looking for a career change; it contains essential tips and bold strategies from a gutsy innovator who helped increase Cosmo's circulation by half a million copies per month.
-
5 out of 5 stars
-
AMAZING
- De valarie en 01-21-14
De: Kate White
-
Karmic Management
- What Goes Around Comes Around In Your Business and Your Life
- De: Geshe Michael Roach, Lama Christie McNally, Michael Gordon
- Narrado por: Geshe Michael Roach
- Duración: 2 h y 28 m
- Versión completa
-
General4.5 out of 5 stars 115
-
Narración:4.5 out of 5 stars 89
-
Historia4.5 out of 5 stars 87
Traditional Eastern wisdom and real-life business experience come together in this brief and practical guide, which offers a step-by-step plan that will help readers adopt a more successful way of working and living. Karmic Management is a little book with a revolutionary message. It turns traditional business mentality on its head by stating simply that helping others become successful - suppliers, customers, even competitors - is the real key to success in life as well as in business.
-
5 out of 5 stars
-
Loved it!
- De Ellen en 07-20-10
De: Geshe Michael Roach, y otros
-
The Power of Being Yourself
- A Game Plan for Success by Putting Passion into Your Life and Work
- De: Joe Plumeri
- Narrado por: Joe Plumeri, Joseph A. Califano Jr.
- Duración: 4 h y 48 m
- Versión completa
-
General4.5 out of 5 stars 59
-
Narración:4.5 out of 5 stars 51
-
Historia4.5 out of 5 stars 51
Everyone imagines top CEOs as larger-than-life figures who do things no one else could. But deep down every good business leader is an everyman who combines vision and high energy with the ability to connect with all types of people and learn from them
-
5 out of 5 stars
-
Go Play in Traffic!
- De Teri Gasper en 01-03-18
De: Joe Plumeri
-
When Your Parent Becomes Your Child
- A Journey of Faith Through My Mother's Dementia
- De: Ken Abraham
- Narrado por: Tim Lundeen
- Duración: 7 h y 12 m
- Versión completa
-
General4.5 out of 5 stars 89
-
Narración:4.5 out of 5 stars 80
-
Historia4.5 out of 5 stars 80
At first, Ken Abraham wrote off his mother’s changes in behavior as quirks that just come with old age. There was memory loss, physical decline, hygiene issues, paranoia, and uncharacteristic attitudes. He soon realized that dementia had changed her life - and his family’s - forever. According to the Alzheimer’s Association, an estimated 5.4 million Americans of all ages have Alzheimer’s disease. That’s one in eight older Americans. More than likely, that figure includes someone you know and love.
-
2 out of 5 stars
-
Very Christian and not very useful so far
- De Cat288 en 11-29-15
De: Ken Abraham
Lo que los oyentes dicen sobre Service Excellence Is as Easy as PIE: Perception Is Everything
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
-
Total5 out of 5 stars
-
Ejecución5 out of 5 stars
-
Historia5 out of 5 stars
- Shannon Keenan
- 05-25-23
EVERYONE needs this book
This book was recommended to me by my senior leadership this afternoon. I started listening to it on my drive home and couldn’t stop.
What a powerful book! I don’t care what industry you are in, everyone should read/listen to this book - but especially if you are in any type of customer service. Liz has a way of writing that makes her words easily understood. Her stories help paint the picture of the point she is trying to make, which makes it easy to find examples in your own life.
I highly recommend this book to every person, regardless of position, but I especially implore leaders to take the time to listen to this book and put these methods into practice. There is nothing to lose, and absolutely everything to be gained.
Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.
Has calificado esta reseña.
Reportaste esta reseña