Rockstar Service. Rockstar Profits: Increase Your Revenues, Grow Your Business, and Create Raving Fan Customers for Life

De: David Brownlee

Narrado por: David Brownlee

RockStar Service, Rockstar Profits reveals a new, fast, easy way to increase revenues, grow a business, and create loyal customers for life.

Imagine for a moment that your favorite artist, musician, group, or rock star came into your office or called you today requesting your product or service. What would you say to them? What would you do to serve them? Now ask yourself: When was the last time I treated a customer or a client like a rock star? What would it do for your business if you treat every customer and client like a rock star?

Rockstar Service, Rockstar Profits shows business owners, executives, customer service reps, and others a more effective way for their team to deliver world-class, rockstar customer service to their customers. Inside, business coach David Brownlee teaches how to build rapport in 60 seconds or less, create customized customer service strategies to implement immediately, and how to look at customers in a new light. Rockstar Service, Rockstar Profits reveals how to increase revenues, grow a business, and create raving fans - clients that will never leave.

©2019 David Brownlee (P)2019 David Brownlee

David Brownlee is excellent in customer service!

A must read for those in customer service. David Brownlee is an engaging presenter. Great buy!

A great tool for my belt!

The author doesn’t just talk about why customer service is key but give real tools that anyone can use to improve their business. I felt like I was given tangible tips that I can put to practice right away! I recommend taking notes and reading more than once, there are so many great nuggets you can use.

I also enjoyed the acronyms , my brain does well with those! SEC, FFF, CISA and a few others (:

I also like the audio version because you hear the genuine passion the author has for what he wrote about. (Read by the author)

Take this book and use it, I believe I’ll be better at what I do in business because of it.

Was very good

I went in, expecting this book to be bad. A whole bunch of bullshit we have all heard before, but it wasn’t. There are tons of great suggestions, and ways to improve your businesses customer service, and even your outlook on life. This was a wonderful listen, it gets two thumbs way up from me.

Basic at Best

Seems like remedial training by a guy who happens to have been in the industry. Topics covered listen to what's being said, proactively work toward resolution, don't watch the news, exercise and eat better, don't bring personal issues to work, don't argue with "customers". The summary copy reads well, however, this was a waste of a credit. Will not revisit this book ever again because it's essential worthless after reading one or two books on CS.

Alternative recommendations:
"The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World" (Anything by Dijulius even his podcast is money!),
"Telecare",
"Customer Service: The Sandler Way: 48 Rules for Strategic Customer Care",
"The Experience Economy, Updated Edition". Save your credit, time and resources and skip this selection is what I'd say.