30 Advice from 30 Greatest Professionals in CRM and Customer Service in the World

Customer Experience and CRM tips from those who actually implement it.

De: Heverton Anunciação

Narrado por: Virtual Voice

Imagine the following situation: you were invited to a private meeting. In this meeting, you are with the greatest professionals in the world for Customer relationship management (CRM) and Customer service. Will you imagine it? This book brings advice from 30 professionals for you only, your career and your company. They belong and worked in different sectors and projects. Learn with their experiences in Ombudsmen, Customer Service, CRM, Business Intelligence, and Legislation for our sector. So, enjoy this "feast" of knowledge accumulated during decades. Once you do that, your Customer will thank you forever. The list of 30: - Don Peppers, USA - José Filomeno, Brazil - Amit Chakarpani India - Stevan Grosvald, USA - Ladislau Batalha, Portugal - Shep Hyken, USA - Fernando Guimarães, Brazil - Russel Lolacher, Canada - Diane Magers, USA - Ron Kaufman, Singapore - Stella Susskind, Brazil - José-Carlos Yamagoshi, Peru - Aina Neva Fiati Indonesia - Waldinei Guimarães, Brazil - Jeanne Bliss, USA - Marcelo Miyashita, Brazil - Nancy Georges, Australia - Rui Santos, Portugal - Manfred Stockmann, Germany - Ian Golding, United Kingdom - Cristiane Paixão, Brazil - Joseph Michelli, USA - Rodrigo Navarro, Chile - Elizabeth Almeida, Brazil - John DiJulius, USA - Mattias Andersson, Sweden - Edson Vismona, Brazil - Lisa Ford, USA - Heverton Anunciação, Brazil This book is part of the CRM and Customer Experience Trilogy called CX Trilogy which aims to unite the worldwide community of CX, Customer Service, Data Science and CRM professionals. I believe that this union would facilitate the contracting of our sector and profession, as well as identifying the best professionals in the market. The CX Trilogy consists of 3 books and one Dictionary: 1st) 30 Advice from 30 greatest professionals in CRM and customer service in the world; 2nd) The Book of all Methodologies and Tools to Improve and Profit from Customer Experience and Service; 3rd) Data Science and Business Intelligence - Advice from reputable Data Scientists around the world; and plus, the book: The Official Dictionary for Internet, Computer, ERP, CRM, UX, Analytics, Big Data, Customer Experience, Call Center, Digital Marketing and Telecommunication: The Vocabulary of One New Digital World