• American Express: Scaling AI with Trust, Governance, and Continuous Modernization

  • Apr 28 2025
  • Duración: 37 m
  • Podcast

American Express: Scaling AI with Trust, Governance, and Continuous Modernization

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  • Resumen

  • “Technology at American Express provides the foundation for everything we do at the company,” shares Ravi Radhakrishnan, EVP & CIO of American Express, as he outlines the company’s AI strategy, continuous modernization philosophy, and data-driven customer focus. In this episode, Ravi offers an inside look at how American Express is evolving its technology foundation to power trust, security, and world-class service. From AI governance to the Intuitive Servicing Portal, he breaks down key strategies shaping the company’s digital future.
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