Support Center

Frequently asked questions

Find answers to common questions about purchasing and sharing audiobooks with other people.

Getting started

New to Audible? Start here to learn the basics.

Audible bulk purchases are powered by Amazon Business. To start placing group orders, log in or sign up for an Amazon Business account.  After logging in, you can browse our full catalog, purchase your bulk order directly on Amazon Business, and start sharing titles with others. For more details, learn how it works.

Have questions or prefer white-glove support and service? Contact our team.

Purchasing titles

Everything you need to know about bulk purchasing with Audible.

Sharing titles

Common questions about sharing audiobooks and tracking redemptions.

Memberships

Learn about upcoming membership options for organizations.

Frequently asked questions

Getting started

How do I get started?

Why do I need an Amazon Business account?

Is there a minimum order quantity?

How do recipients listen to a title?

Can recipients listen offline?

Purchasing titles

Do you offer volume discounts?

How quickly can I receive codes after ordering?

What payment methods are available?

Can I pre-order titles?

Can I return titles?

Can I choose specific titles or do recipients pick their own?

Sharing titles

What delivery options are available?

Do recipients need an account to listen to their book?

What happens if someone already owns a title I send?

Will I know if recipients redeem their title?

What happens if someone doesn't redeem their code? Do I get a refund?

Can I send redemption codes to recipients outside the U.S.?

Memberships

Can I send Audible memberships to my group?

Have more questions?