Denyse Drummond-Dunn
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Denyse Drummond-Dunn

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Denyse is a global marketer, combining creativity with technical expertise & cultural sensitivity to deliver leaders with the support they need to attract, delight, and retain more customers. She is the creator of the Quantum Customer Centricity™ (QC2) Model, a more holistic approach to customer-first strategies. Denyse is the author of “Winning Customer Centricity” and a Winning Secrets series, that share what she has learned from her long career collaborating with many of the most successful companies in the world. She is passionate about taking unique perspectives to solve problems, which comes from her love of flying (she's a pilot), diving (she's a Dive-master) and technology (she's a Geek too!). The daughter of a veterinary surgeon, she loves nature and enjoys getting outside whenever she can, be it in the mountains or along the lakes near her home in Switzerland, or wherever she might be on her global travels. She owns two cats, Maddie and Pearl, although she freely admits that in reality, they probably own her!
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