Fred Reichheld's 2006 book The Ultimate Question - that question being, "How likely is it that you would recommend this company to a friend or colleague?" - challenged the conventional wisdom of customer satisfaction programs. It coined the terms 'bad profits' and 'good profits' and pointed to a faster, much more accurate way of gauging customers' real loyalty to a company, introducing a quantitative measure (the Net Promoter Score) for establishing a baseline.
Revolutionary Wealth is about how tomorrow's wealth will be created, and who will get it and how. But twenty-first-century wealth, according to the Tofflers, is not just about money, and cannot be understood in terms of industrial-age economics.
"Good content, but..."
A Companion to American Immigration is an authoritative collection of original essays by leading scholars on the major topics and themes underlying American immigration history. Focuses on the two most important periods in American Immigration history: the Industrial Revolution (1820-1930) and the Globalizing Era (Cold War to the present).
>The author of Sight of Proteus and The Selkie brings a unique brand of sci-fi to this riveting story. To long-established worlds of starfaring humans come the Immortals - beings with strange ties to ancient Earth, who seem to live forever, who can travel light years in a day - and who use their strange powers to control the existence of ordinary mortals.
"very interesting but poor narrator"
Mike and Kate Blaise fell in love during high school in small-town Macon, Missouri. Sharing a deep sense of patriotism, they both entered the U.S. Army, she as a commissioned officer and he as an enlisted infantry soldier who later became a helicopter pilot with the Air Cavalry. Forced to accept the realities of a military marriage yet determined to stay with her husband, Kate passed up her dream assignment in the United States to be with Mike, who was deployed to Korea.
"Five Star it Was Not"
The stranger arrived on a cool October evening. Jessie and Carl invited the stranded young man into their cabin, fed him supper, and let him spend the night. The next morning he repays their kindness by taking them prisoner in their own home.
"A Brief Lunacy"