Showing results by narrator "Kelly D’Ambrosio" in All Categories

Let's face it, dealing with customers isn't easy. They aren't always right—or even pleasant. But experienced business author Renée Evenson ensures you always have the right words to defuse tense interactions. In Powerful Phrases for Effective Customer Service, she covers thirty challenging customer behaviors and twenty common employee-caused negative encounters to teach you how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer satisfaction.

Imagine if you could be a fly on the wall as a family enterprise becomes one of the most successful companies in the world. The Target Story will help you understand and adopt the competitive strategies, workplace culture, and daily business practices that enabled the big box store to become the retail giant it is today.

The Goyer home - made up of two parents, eight kids, and one grandmother with dementia - is never without noise, mess, and, often, complaining. And it's not just the kids grumbling. Adopting seven children in less than six years has been an adjustment, but it's time to move out of survival-mode and into growth-mode. So, the family decides to tackle the impossible: a grumble-free year. What could possibly go awry? The Grumble-Free Year follows the Goyers as they go complaint-free and discover what it looks like to develop hearts of gratitude.

With this audiobook, you will learn how calmer and happier parenting is the best solution (gentle parenting); plus, the positive parenting skills you learn from this audiobook will help you whether you're parenting boys or parenting girls.

Children start showing signs of being ready for toilet independence earlier than you might think - between 18 and 30 months - and it doesn’t really take very long for them to figure it out. In fact, with diligence and a good routine, you can have them potty trained in just seven days!

This audiobook walks you through a baby sleep solution that will provide you calmness and teaches you a healthy baby sleep routine for your baby. You will soon achieve your Calm Baby Sleep goals! The Calm Baby Sleep Book: Helping Your Baby or Toddler Sleep All Night Long is a compilation of information and advice to aid parents/caregivers in understanding everything from nutrition for breastfeeding moms, to bed-wetting toddlers. Soon you’ll have your baby sleeping more comfortably, as you’ll be equipped with the information you need.