Revised and updated for the first time - here is the 200,000-copy staple praised by Warren Buffett as "a gem...I wish everyone at Berkshire would follow [Jack Mitchell's] advice - we would own the world."
If you want to put your arms around your business and bottom line, you'll want all the updated information and practices found in Jack Mitchell's classic landmark business best seller, Hug Your Customers.
"Interesting story packed with useful information"
Four more extended episodes from the award-winning BBC Radio 4 series specially compiled by producer Jon Naismith. In this 15th collection of the perennial antidote to panel games, regular panellists Tim Brooke-Taylor, Barry Cryer, and Graeme Garden - plus guests - are given silly and hilarious things to do. Listeners will know to expect inspired nonsense, pointless revelry, and Colin Sell at the piano.