Showing results by narrator "Heather Young" in All Categories

If your people know you care about them, they will move mountains. Employee engagement and loyalty expert Heather Younger outlines nine ways to manifest the radical power of caring support in the workplace. Heather Younger argues that if you are looking for increased productivity, customer satisfaction, or employee engagement, you need to care for your employees first.

Active listening is the doorway to increased belonging, loyalty, profitability, innovation, and so much more. It is the difference between thinking we understand what people want and knowing what they want. Want to build stronger relationships, avoid misunderstandings, and anticipate problems before they surface at work? All you have to do is listen.

Thousands of people serving their communities have discovered surprising things about leadership: it's much more about listening than directing, more about learning than knowing, more about willingness to deeply challenge themselves than any special inborn qualities - and that grasping all this is a rewarding practice that never ends. This is their story.