Nancy Tennant Snyder's book Unleashing Innovation tells the inside story of one of the most successful innovation turnarounds in American history. Co-written with Deborah L. Duarte, Snyder reveals how Whirlpool undertook one of the largest change efforts in corporate history and show how innovation was embedded throughout the company, which ultimately led to bottom-line results.
If you want to succeed in the future, you have to put down roots now. Vijay Govindarajan, author of The Three Box Solution, joins us to talk about the three key steps you need to take to succeed, and which of those steps you're probably overlooking.
In this episode of Edgewise, Lindsay Hutter discusses the dynamics of working with Millenials, the generation born between 1980 and 2001. Although they possess an invaluable affinity for technology, Lindsay explains why it is also important for Gen Y to disconnect from social media and engage in mutually beneficial communication with their older co-workers. Listen and learn how to tap into the nuances of Gen Y and facilitate cross-generational collaboration.
At some point, most people have been caught off guard by tough interview questions. In Acing the Interview: How to Ask and Answer the Questions That Will Get You the Job, the employment expert Dr. Phil called “the best of the best” gives job seekers candid advice for answering even the most unexpected questions, Tony Beshara is a 30-year veteran of the placement and recruitment field, and owner of Babich and Associates, a job placement firm.
In this episode of Edgewise, America's top recruiter, Tony Beshara, tells how to prime your resume and put it in the hands of decision-makers. Tony has collected his findings from 30 years of perusing resumes and cover letters into his latest book, Unbeatable Resumes, breaking down the approach to a cross section of career levels, job titles, and job functions.
You may not realize that you can channel your life experience into valuable advice people will pay to receive. In this episode of Edgewise, Brendon Burchard, author of The Millionaire Messenger: Make a Difference and a Fortune Sharing Your Advice, explains the 10 steps necessary to break into the lucrative Experts Industry. Listen as Brendon conveys how to leverage inexpensive tools to increase awareness and develop compelling products around your personal expertise.
"very good :)"
The Kirkpatrick four-level evaluation model focuses on four key areas: reaction, learning, behavior and results - with each successive level representing a more precise measure of the effectiveness of a training program. Listen to the Kirkpatricks as they walk through each step of the model and describe its practical application to the business environment.
David Allen, author of Getting Things Done, uses lists so he doesn't have to make a plan. This may seem counterintuitive, but it's actually extremely intuitive thinking. As soon as something crosses your mind, it is best to deal with it immediately in the most appropriate way. Most of the time, that means writing an action item down on a list to do later.
"Good Reminder of GTD Reasoning"
Scott Keller, co-author of Beyond Performance, discusses the extensive research he conducted in the field of organizational effectiveness. With performance and health managed with equal emphasis being the main takeaway, Scott elaborates on what he means by organizational health and how that directly links to an organization's performance. Listen as Scott explains how to assess and revive your campany's health.
In his book, Coaching for Emotional Intelligence (AMACOM), Bob Wall provides a carefully planned strategy to help managers address such factors as personality traits, communications styles, and personal behaviors - the delicate issues that make coaching for EI more challenging than coaching for performance alone.
Using this innovative self-assessment, find out whether your most defining traits characterize you as a pioneer, a teacher, a connector, or any of the other nine strength roles Marcus identifies. Not only will he point out the consequences of mishandling your strengths, he will help you realize what career is best for you.
"Profound made simple"
John Maxwell doesn't want you to set goals. Goals, once met, tend to stagnate. Even the process of setting a new goal takes up too much time. Instead he wants you to be growth oriented. If you live your life with the intention of always being better, the results will get you further than any goal you set.
Michael Bungay Stanier wants you to work smarter, not harder. His tips as a business coach won't give you more work. But by following his advice and making a few small changes, the work you're already doing will have even more impact.
Whether personal or professional, conflict is inevitable. In her book Conflict 101: A Manager's Guide to Resolving Problems so Everyone Can Get Back to Work Susan Shearouse shares insight from her 20 years of experience in mitigating disagreements as a conflict resolution strategist. Susan discusses the importance of trust, how assumptions lead to false perceptions, and using the "Satisfaction Triangle" as a conflict arbitration tool.
If you're working on a team that's trying to accomplish big things, a little conflict is unavoidable. Actually, according to Ted Harro, it's preferable. To him, if there isn't a single disagreement among coworkers on a big project, someone is lying and frustration is festering. Productive, project-based conflict is a sign of engagement and passion. If you learn to pick your battles and stay focused, groups can have disagreements while still working as a team.
Customers are bored! Service providers, chastised by the "less-than-exciting" results of their surveys, have put all their eggs in the "improvement basket". According to Chip Bell, "Take Their Breath Away" service is about bringing a new spirit to the service world. His new book, Take Their Breath Away, co-authored by John R. Patterson, offers a practical blueprint and courage-builder for business pioneers who are unwilling to be lulled into complacency by the same old service practices.
Chip R. Bell is the founder of The Chip Bell Group and works from the Dallas, Texas area. His consulting practice focuses on helping organizations build a culture that supports long-term customer loyalty. Prior to starting a consulting firm in the late 1970s, he was Vice President and Director of Management and Organization Development for NCNB, now Bank of America.
Chip Bell, author of Managing Knock Your Socks Off Service, discusses the changes in customer service and the tradition ideas of the customer. With the arrival of new technologies such as the Internet, customers are now more frugal than ever and expect their shopping experience to be top notch.
How does Sydney Finkelstein, author of Superbosses, define a leader? To him, a leader is someone who creates other leaders. When everyone around you is growing their leadership skills, you can't help but get better yourself. Listen for more tips on leadership and more examples of successful superbosses.
"Only a sample!"
How many brilliant projects have you begun in your mind? In this episode of Edgewise, author Steven Pressfield discusses his latest book, Do the Work, which is geared to be a mental boot camp that kick starts artists and entrepreneurs out of their heads and into action. Steven takes on public enemy number one, resistance, which comes in the form of fear of failure for some, or research paralysis for others.
"Waste of a line in my library"