In his book, Coaching for Emotional Intelligence (AMACOM), Bob Wall provides a carefully planned strategy to help managers address such factors as personality traits, communications styles, and personal behaviors - the delicate issues that make coaching for EI more challenging than coaching for performance alone.
How many brilliant projects have you begun in your mind? In this episode of Edgewise, author Steven Pressfield discusses his latest book, Do the Work, which is geared to be a mental boot camp that kick starts artists and entrepreneurs out of their heads and into action. Steven takes on public enemy number one, resistance, which comes in the form of fear of failure for some, or research paralysis for others.
"Waste of a line in my library"
The Mayo Clinic is one of the world’s most prestigious organizations, one that fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews as well as observing hundreds of clinician-patient interactions. The result is Management Lessons from Mayo Clinic, a book about how the Clinic's business concept produces stellar clinical results.
Want to be remembered? Become a great storyteller, and you'll be unforgettable. It's actually easier than it sounds, with great tips for finding the storyteller in yourself in the newly revised edition of Annette Simmons' classic Whoever Tells the Best Story Wins.
"no compelling take aways for me"
Scott Adams is the creator of the ubiquitous workplace comic strip Dilbert, a character so iconic that it's become an actual metric for judging workplace happiness: too many Dilbert comics on the wall and employees probably relate to the character too much but if there are no comics it's likely indicative of upper management with no sense of humor. Adam's humor comes from real experience.
"$.69 worth it "
Whenever someone would come to John Addison with a crisis, he would always ask "how many people died?" The answer was always zero. It's all about perspective. It's easy to be a leader in good times, but in the bad, the leaders with the positive attitude will be able to weather the storm.
According to Kristi, anyone can refine their presence and become a leader in their domain through commitment and authenticity. Kristi explains how to perform a "presence audit" to assess how others perceive you and how to apply that feedback towards developing a unique professional reputation. Listen and discover how to take initiative, be a visionary, and lead.
Exxon is to kerosene as Nintendo Wii is to Atari. In his book Capturing New Markets, Stephen Wunker expounds on the premise that with every successful new product, platform or medium, comes an underrepresented audience to be tapped into. Stephen explicitly explains how to leverage innovation for market domination.
You may not realize that you can channel your life experience into valuable advice people will pay to receive. In this episode of Edgewise, Brendon Burchard, author of The Millionaire Messenger: Make a Difference and a Fortune Sharing Your Advice, explains the 10 steps necessary to break into the lucrative Experts Industry. Listen as Brendon conveys how to leverage inexpensive tools to increase awareness and develop compelling products around your personal expertise.
"very good :)"
It's one of the thorniest management problems around: dealing with unmotivated, low-performing employees. It's easy to point the finger of blame at them. But in most companies, it's the reward system, not the workforce, that's causing poor attitudes and performance: many reward systems actually discourage desired behaviors while rewarding the very actions that drive executives crazy.
Phil Rosenzweig's new book The Halo Effect... and the Eight Other Business Delusions That Deceive Managers offers a sharp critique of current management thinking, exposing many of the errors and mistaken ideas that pervade the business world, and suggests a more accurate way to think about company performance.
Dr. Maxwell is author of more than 30 books with more than seven million copies sold, including Failing Forward: Turning Your Failures into Stepping Stones for Success, The 21 Indispensable Qualities of a Leader, and The 21 Irrefutable Laws of Leadership.
Good leaders aren't developed overnight, as soon as they get the promotion. Leadership is an ongoing process; even the greats like Jack Welch are constantly honing their skills and abilities. Today's guest, John C. Maxwell, has developed a system that delineates the steps on the road to influential leadership in his new book, The Five Levels of Leadership.
In the wake of 9/11, Southwest Airlines was faced with a disastrous situation that threatened to ruin not only their business but the entire airline industry. In response, Southwest Airlines made three pivotal decisions: no layoffs, no pay cuts, and no-hassle refunds for any customer wanting them. The result: Southwest remained profitable, it was the only major airline to protect the jobs of all its employees, and Southwest's market cap soon exceeded all its major competitors combined.
How does Sydney Finkelstein, author of Superbosses, define a leader? To him, a leader is someone who creates other leaders. When everyone around you is growing their leadership skills, you can't help but get better yourself. Listen for more tips on leadership and more examples of successful superbosses.
For over 30 years, Rosabeth Moss Kanter has been a leading thinker in strategy, innovation, and change management. Among her best-selling influential books are The Change Masters, Men and Women of the Corporation, and Confidence.
Nicole Lipkin, author of What Keeps Leaders Up at Night, wants us to know that our brains are more sensitive than we think, susceptible to what is called "emotional contagion". That's when someone's "negative emotions spread virally" where our brains pick up on someone else's mood and mimic that emotion. That means if one employee is feeling disengaged, that feeling will spread.
Paula Berman, author of Successful Business Process Management: What You Need to Know to Get Results, has worked with quality systems and companies of all sizes and industry ranges. Berman explains the difference between a process and a procedure, the key components needed in a procedure, and why it is so important for companies to document these processes. She also discusses the significance of a process system as well as how to - and how not to - effectively organize one.
Grounded in Gallup's 10 million employee and manager interviews spanning 114 countries, 12 follows great managers as they harness employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world.
Quint Studer has built a thriving career on helping healthcare companies achieve maximum effectiveness and consistent bottom-line results. Now, in Results That Last, he brings his ideas to the rest of the business world. Studer teaches leaders in every industry how to apply his tactics and strategies to their own organizations to build a corporate culture that consistently reaches and exceeds its goals.