In the modern organization, considerable responsibility and authority are delegated to and exercised by teams. Teams plan and deliver client projects and address a wide variety of internal company needs, such as strategic planning, system improvements, and operational decision-making.
People management can be the most rewarding and frustrating part of a leader's job. What aptitudes are valued most in managers and executives? Substantial research and a wealth of shared organizational experience demonstrate that it is a manager's "people skills" that truly make the difference. Co-authors Stephen E. Kohn and Vincent D. O'Connell present an easy-to-understand, sensibly presented review of six indispensable practices used by the bosses everyone admires and likes to work for the most.