Every day, thousands of hidden and ignored problems frustrate workers and customers and, in turn, reduce profits. The key to finding and fixing these problems is to engage employees closest to the work and closest to the customer in new ways so they can contribute their ideas. This book provides rules that, if followed, will allow employees to harvest all the low hanging fruit - and some that is not so low hanging - that will grow earnings, make customers happier, and increase morale.
At the heart of the seemingly perfect Tyler family stands 16-year-old Leah. Her proud parents are happily married, successful professionals. Her adoring younger sister is wise and responsible beyond her years. And Leah herself is a talented athlete with a bright collegiate future. But living out her father's lost dreams, and living up to her sister's worshipful expectations, is no easy task for a teenager. And when temptation enters her life in the form of drugs, desire, and a dangerously exciting boy, Leah's world turns on a dime from idyllic to chaotic to nearly tragic.