Tichy draws on decades of hands-on experience working with CEOs and boards to provide a framework for building a smart, effective transition pipeline, whether for a multi-billion dollar conglomerate, a family business, a small start-up, or a non-profit. Through revealing case studies like Hewlett Packard, IBM, Yahoo, P&G, Intel, and J.C. Penney, he examines why some companies fail and others succeed in training and sustaining the next generation of senior leaders.
"Advertisement not a book"
Front-line employees who deal directly with customers are the face of any organization. Not only do they have the most impact on how a brand is perceived, but they are also the most valuable source of insight into what customers want and how to give it to them. Unfortunately, as management experts Chris DeRose and Noel M. Tichy explain, most organizations don't know how to evaluate the risk of giving employees more autonomy. Tichy and DeRose offer powerful examples of front-line leadership.
From the pages of Harvard Business Review hear Ram Charan, adviser to top executives at companies like GE and Ford, on "Conquering a Culture of Indecision"; Leonard L. Berry, founder of Texas A&M's Center for Retailing Studies, on "The Old Pillars of New Retailing"; and more. These articles, which originally appeared in the April 2001 issue of Harvard Business Review, are offered in audio form exclusively through Audible.