Showing results by author "Huggy Rao" in All Categories

Every organization is plagued by destructive friction. Yet some forms of friction are incredibly useful, and leaders who attempt to improve workplace efficiency often make things even worse. Drawing from seven years of hands-on research, The Friction Project by bestselling authors Robert I. Sutton and Huggy Rao teaches readers how to become “friction fixers.”

No organization is totally free from destructive friction; the forces that make it harder, more complicated and sometimes downright impossible to get things done. Drawing on years of research and featuring case studies on the likes of Uber, Netflix and Boeing, The Friction Project teaches listeners how to become 'friction fixers'. Stanford professors Sutton and Rao unpack how we should think and act like trustees of others' time. They provide friction forensics to help listeners identify where to avert and repair bad friction, and where to maintain and inject good friction.

In Scaling Up Excellence, best-selling author Robert Sutton and Stanford colleague Huggy Rao tackle a challenge that determines every organization’s success: scaling up further, faster, and more effectively as a program or an organization creates a larger footprint. Sutton and Rao have devoted much of the last decade to uncovering what it takes to build and uncover pockets of exemplary performance, to help spread them, and to keep recharging organizations with ever-better work practices.