Find out how to successfully resolve your most emotionally charged conflicts. In this landmark book, world-renowned Harvard negotiation expert Daniel Shapiro presents a groundbreaking, practical method to reconcile your most contentious relationships and untangle your toughest conflicts.
"sure to be really useful"
Emotions matter. Whether negotiating with an angry boss or an outraged teenager, emotions can derail you. Properly treated, however, they can help you achieve the results you want. This book shows you how.
ISIS' army has attracted a stream of Western volunteers, but there is no reason to panic about their return home. Some may come back as terrorists, but the danger has been exaggerated, and the United States and the EU know how to handle such problems.