This book helps you address the challenge of working with a difficult boss by helping you identify, understand, and manage the triggers that contribute to your problematic relationship. The author also outlines actions you can take, such as correctly documenting events, knowing when to speak up, and - sometimes - not taking any action at all.
All too often sales calls become an interrogation, leaving the prospects wondering where the conversation is leading. This book provides an alternative, based on the principle that effective sales start with focusing on the issues that matter most to your customers. This book helps you gain insight into your customer's business problems and use those insights to guide your sales questions.
"one great idea"
There are specific skills needed to help customers over the phone. Learn how to break the ice and develop rapport with the people you serve, even when you're pressed for time. Tune out distractions and develop listening skills that are critically important to phone service. Last, learn how to express empathy, de-escalate angry callers, and stay focused throughout the day.
In the next five years, the accumulated impact of three decades of exponential improvements in technology will force organizations to radically transform. What is driving this revolution? How can you help your organization prepare? How can you prepare? John Mancini shares tips to help you thrive in this new landscape. Learn about the key technology disrupters and their impact, and find out what you can do to prime your organization to meet the challenge of digital transformation.
When it's done right, mentoring helps people take positive steps forward in their careers - which also helps develop the talent pool in an organization. This book shows you simple steps to become a mentor who works with others to achieve more in their professional lives. The author explains the difference between coaching and mentoring, and provides simple techniques for becoming an effective mentor.
Becoming an iOS developer requires a basic understanding of the architecture of native iOS apps. You need to know about the application life cycle, events and tasks, and hierarchies. iOS 10 App Development Essentials series covers the essentials of iOS application architecture, including working with foreground and background tasks and debugging hierarchies. These tutorials will help developers who are new to iOS transition their existing programming skills to Xcode, Swift, and the iOS SDK.
Have rewards become too routine at your workplace? Have they lost meaning? Discussing the three principles of effectively rewarding employees: making sure rewards are earned, unique, and timely. Find out what happened to the CEO who learned a hard lesson about giving rewards that mean something to his team.
Prime Studio doesn't design products to suit themselves; it has assembled a multicultural team that uses software and old-school techniques like sketching to come up with innovative, functional product designs. Find out how the designers go from sketches, to CAD models, to prototypes; how they integrate feedback from the factory into manufacturing; and how they tie the whole design together with a smart logo and branded packaging.
Pinterest may not seem like a natural spot to share your music, but it's actually a great promotional tool - it supports sharing or "pinning" of audio and video as well as photos. Join Bobby Owsinski as he shows how to promote your band, your music, and your gigs on Pinterest. Learn how to start a page, optimize your website or blog for easy pinning, and post pictures, audio, and video to your boards.
Setting achievable goals is one of the first steps toward a successful career and meaningful personal development. Smart ways to create a vision, develop a quantifiable goal, turn that goal into actions, and share that commitment publicly to establish accountability.
Love it or hate it, your review is the best record of your performance. Careful preparation can ensure you articulate your needs, have examples of your best work ready, and anticipate and answer questions your boss might ask. Discover how to prepare for your review and make it a productive conversation.
Affiliate marketing is a complicated, multidisciplinary practice that is often misunderstood. At its heart, it is a performance-based marketing technique in which affiliates are financially rewarded for sending customers to another website to purchase goods or services. If you have a website, blog, or other online property, you too can earn money through affiliate marketing.
Monetizing blogs with affiliate marketing. Covers using affiliate data feeds, using affiliate coupons and deals, leveraging mobile and social, and adding email to the mix.
Acrobat 9 Pro makes it easier than ever to combine elements from various sources into a single, universal document that can be an interactive hub of digital communication. We demonstrate in Acrobat 9 Pro Getting Started how not only text and images but also audio, video, Flash, and other assets can now be seamlessly combined in a PDF or PDF portfolio.
This is a course, really, for people who are very familiar with social media. It's not for beginners. This is for power users, so let's learn how to rock social media.
It's important to make a good impression in just the first few minutes you spend with potential mentors, clients, or even friends. This book explains how to tell others what you do and make a memorable impression in a short period of time with a personal "elevator pitch". Maximize your connection in a minimal amount of time, and start making valuable additions to your network from the get-go.
This audiobook discusses several topics related to setting up an affiliate marketing website.
Learn how to have it all and enjoy it all by balancing your life and work. Explores smart strategies to make work a focus at work and give yourself time to enjoy your time at home.
Customer service managers may not be on the front lines, but they can create systems and processes that help ensure that the organization's service promises match what it actually delivers. Customer service expert Jeff Toister helps managers identify what a typical customer expects, where those expectations come from, and where your organization might be vulnerable.
Long live email! While rumors of its death persist, the email newsletter is actually thriving. Customers like seeing something concrete, curated, and well written show up in their inbox. This audiobook overs the best practices for integrating email newsletters into your own content marketing efforts. He details the importance of growing your database, customizing the layout of emails, and keeping branding consistent.