Leading up is not the same as managing up. Managing up is running the office; leading up is taking the reins and exceeding what's expected. As hierarchies everywhere shed much of their rigidity, upward leadership at all levels becomes more possible - and more necessary. Leading Up is a call to action. It asks us to build on the best in everybody's nature, and it offers a pragmatic blueprint for doing so.
"I wish that I had read this earlier"
The idea here is that all businesses, regardless of what goods or services they provide, are essentially interconnected groups of processes. Those that are considered primary directly create value for customers and, in turn, the business; those that are secondary are vital to ensuring the primary processes continue along smoothly and regularly. Each of these processes, in turn, is made up of a number of steps that must be carried out in a proper order, and they must be looked at as a whole to achieve quality results.