Join us in our next episode of The Impact Room

In this captivating episode, we have the privilege of speaking with Jo Garland, Jo is a senior Director actoss customer support, customer experience and operational leadership. Jo's career has seen her shaping customer experiences at top-tier retailers including Waitrose, John Lewis, and Asda. Now, as a Senior Account Director at Concentrix and Webhelp, Jo has been recognised in the Customer Experience Foundation Power 100 and excels at delivering transformation, leadership, and coaching.

🔍 What's inside this episode:

• Jo's Journey: From leading omnichannel customer support to embracing new challenges in her current role, Jo shares her rich experiences and the lessons learned along the way.

• Making an Impact in New Roles: Jo discusses her approach to joining new organizations, especially in dynamic environments, and how to identify and seize quick wins while bringing valuable experience to the table.

• Leadership and Change: Delving into her passion for leadership, Jo talks about the common pitfalls in transformation programs and the vital role of engaging and nurturing talent at all levels.

• Diversity and Career Advancement: As a successful female leader, Jo offers her perspective on promoting diversity within organizations, and provides practical tips for aspirational leaders to thrive in their careers.

• The Power of Customer Service Careers: Jo passionately argues for recognizing customer service as a promising career path, highlighting the vast opportunities for growth and learning it presents.

🧘‍♀️ A Personal Touch: Jo also shares snippets from her recent yoga retreat in Spain, offering a glimpse into how balancing personal well-being contributes to professional excellence.

Join us on The Impact Room, Where exceptional, diverse and impactful leadership and wisdom is shared...

Jo's insights are a blend of practical advice, forward-thinking strategies, and a deep understanding of what it takes to excel in customer-centric roles.

If you would prefer to watch the Youtube video you can do that here.