John Montgomery Practice Lead in Insurance joins Dr Steve Long, USA CEO of Many Pets, the Fintech and Insurance Disruptor. Steve is a seasoned CEO and known for his remarkable journey from managing startups to leading multinational corporations into the realm of 'double unicorns'.

Dr. Long shares invaluable lessons from his vast experience in tech businesses, international expansion, and building high-performing teams. Steve dives deep into the nuances of venturing into new markets, emphasising the importance of local culture, customer engagement, regulatory landscapes, and the criticality of budgeting and strategic planning. Steve also recounts his personal comeback from a life-altering injury, underlining the profound impact it has had on his professional ethos and leadership style. Furthermore, he provides practical advice for organisations aiming to navigate the complexities of global expansion, with a special focus on the pet insurance industry's challenges and opportunities in different territories.

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Join us on thie Impact Room into the intricate world of resource planning and performance optimisation with Damian Moore, the experienced Director at Optiforce. Damian brings a wealth of knowledge from his diverse career across industries such as IT, retail, and contact centers, providing a deep dive into the strategies that are shaping the future of workforce management.

🔍 Episode Highlights:

• Career Journey: Trace Damian's professional path from his early days as a resource plan analyst to his current role at the helm of Optiforce.
• Personal Insights: Get a glimpse of Damian's personal life, including his love for Ibiza and what makes it his favorite getaway.
• Innovative Project Showcase: Explore a transformative project in a major retailer's IT service desk, highlighting the impactful integration of AI and predictive analytics.
• Resource Optimization: Damian discusses a successful initiative in the retail sector that optimized workforce management, emphasizing the importance of strategic resource visibility and flexibility.
• Employee Engagement: Learn about the focus on aligning scheduling with employee aspirations, improving engagement and well-being through innovative tools developed in collaboration with a Russell Group University.
• Cross-Industry Experience: Damian reflects on his extensive experience across multiple sectors, underscoring the universal need for effective, adaptable shift patterns.
• Inspiration and Future Directions: Hear what motivates Damian to continually innovate in his field, and the balanced, inclusive solutions he strives to create for businesses and their employees.

Dive into this compelling conversation that seamlessly integrates expert knowledge, forward-thinking strategies, and the crucial human element in workforce management. Whether you're a professional in HR, operations, or simply fascinated by the dynamics of effective workforce management, this episode offers valuable insights and inspiration.

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Tune into this episode of the Impact Room featuring Abdul Azeez, a seasoned transformational leader with an extensive background in financial services and banking at Branch level, Regional Director and Customer Care Director for Barclays Bank.

Abdul discusses the nuances of leading with impact and navigating the complexities of technological advancements and strategic planning in corporate settings.

With over two decades of experience, he offers invaluable insights into what makes teams perform at their peak and how to cultivate an inclusive, high-performance culture that drives significant returns for shareholders.

Abdul's approach combines practical strategies with inspiring leadership philosophies, making this a must-listen for anyone interested in organisational development and management excellence.

Tune in to learn from Abdul's extensive experience and discover his "secret ingredients" for successful business transformations and cultural shifts.

"When I started out, initially, you create certain self-setting limits out there. And I remember seeing a colleague, a director who looked like me. I was like, 'Wow, is it possible to get a black guy, someone of African descent, in a senior position?' I'm like, 'Oh, he's doable.' And that was the rest for me."

The Impact Room from Douglas Jackson, Where exceptional, diverse and impactful leadership and wisdom is shared...

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